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Aransas Autoplex - Service Center
Aransas Pass, TX
1,187 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,187 Reviews of Aransas Autoplex - Service Center
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February 03, 2020
Customer service is always amazing everyone is super nice. Never have any issue when I take my vehicle in to get serviced. Really like taking my vehicle to autoplex nice. Never have any issue when I take my vehicle in to get serviced. Really like taking my vehicle to autoplex More
by aileenjones10
Verified CustomerEmployees Worked With
Jennifer Valdez always makes sure my service is done in a timely matter
February 02, 2020
Ashley did a great job of getting me in quickly, letting me know the issue and ordering the part so I did not have to wait. Once the part arrived he again got me in and out within an hour and a half. Ve me know the issue and ordering the part so I did not have to wait. Once the part arrived he again got me in and out within an hour and a half. Very pleasant experience. More
by rshudson1
Employees Worked With
February 01, 2020
service was good. waiting room is comfortable. It has a good selection of new and used cars. Everyone is helpful and courteous. Service department was fast and efficient. Waiting room is comfort It has a good selection of new and used cars. Everyone is helpful and courteous. Service department was fast and efficient. Waiting room is comfortable and the coffee is exceptional. More
by phillipcheer49
January 29, 2020
Laura Canales was really good getting our Tahoe in and out for a CD replacement. We have had 2 appointments with her in the service department and both times she was right on top of it and got our vehicle out for a CD replacement. We have had 2 appointments with her in the service department and both times she was right on top of it and got our vehicle right in and done in More
by Happy camper !!!
Employees Worked With
Laura Canales in service dept.
January 28, 2020
Fast and courteous The appointment was scheduled for 4:00 and I was out by 4:45. They were extremely busy I thought and they were still able to get the work done in a t The appointment was scheduled for 4:00 and I was out by 4:45. They were extremely busy I thought and they were still able to get the work done in a timely fashion-Great Job! More
by rican3
Employees Worked With
January 25, 2020
Making Lemonade with a Lemon My 2019 Chevrolet Colorado started having electrical issues about six months after purchase. It was frustrating, yes, but the people at Aransas Autopl My 2019 Chevrolet Colorado started having electrical issues about six months after purchase. It was frustrating, yes, but the people at Aransas Autoplex did what they could to remedy and alleviate my irritation of the situation. The problem was a mystery to even the GM representative but Autoplex worked diligently and carefully to follow all the instructions sent down from GM. Ultimately, they had to replace parts to resolve the issue. While I do believe my truck qualified as lemon, I think the employees at Aransas Autoplex did everything within their power and capacity to make it go as smoothly as possible. More
by kimminorvell
January 21, 2020
Came in for alignment told couldn’t do as needed tie rod ends and upper ball joints. Needed the service because ball joints just replaced ends and upper ball joints. Needed the service because ball joints just replaced More
by Rockwellcrutchfield
Employees Worked With
Other Employees :
Tommy Zuniga, Freddie Anthony, Valentin Urquidez
January 19, 2020
Dealership went above and beyond and repaired my truck quickly also gave me rides to and from which was a true blessing to . Thank y’all quickly also gave me rides to and from which was a true blessing to . Thank y’all More
by PIRATECARTS
January 18, 2020
Thank you to Ashley for always keeping me in the loop with what’s going on with my car when it’s in service. He’s always so nice and understanding. Need more Ashley’s in this world! 😁 with what’s going on with my car when it’s in service. He’s always so nice and understanding. Need more Ashley’s in this world! 😁 More
by mloustansel
Employees Worked With
January 18, 2020
Customer Service and Communication My wife and I are driving around the United States searching for our next home. We have a 2014 one ton Chevy Silverado dually towing a 36 foot fifth w My wife and I are driving around the United States searching for our next home. We have a 2014 one ton Chevy Silverado dually towing a 36 foot fifth wheel camper and are very cautious of being caught with maintenance problems "on the road". Our truck has very few miles on it as the first owner used it only for towing his camper once in a while. We had the new tires rotated at Big O tires and they noticed a rear axle leak on the driver side, they gave us an estimate of (roughly) 500.00 and "about two hours" of labor. We thought this was fair but knew we had a bumper-to-bumper warranty and thought it may still be under warranty at a Chevy dealer. Arriving in Port Aransas, I contacted your service center and was informed that next availability will be late "next week". I scheduled the date and arrived an hour early. Was informed by the representative that "it will take two hours"...and after some further inquiries he mentioned "for the initial research into the problem" and an additional (unspecified) amount of time to do the repairs. We left the service center thinking it would take the whole day. Long story short it took 3 days and quite a bit of prompting from me to get answers from the service representative. My insurance was billed $435.00 and I was charged $650.00....now to be fair, my insurance company only would pay for "after-market" parts which I had to pay the difference for Chevy OEM parts....there was also my $100.00 deductible that was added to my portion of the bill. Chevy service added new break pads (that squeak now) and a new e-brake pad. I am not happy with the "lack of communication" provided to me by your service center. If I would have been informed that the time frame would be 3 days right from the beginning the large, painful and dry pill would have been easier to swallow. "Not having the parts in stock" was a terrible excuse for a service center even after I called a week in advance. More
by JOESTOUDER
