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Aransas Autoplex - Service Center

Aransas Pass, TX

4.3
1,175 Reviews

1,175 Reviews of Aransas Autoplex - Service Center

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November 17, 2021

It took to long for the repair to be made and I believe it was because I didn't want to purchase a battery they wanted to sell me. More

by normanknight66
Recommend Dealer
No
Employees Worked With
Ashley Wirz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Aransas Autoplex responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Aransas Autoplex Team

November 15, 2021

Service was poor this time around and took too long and had to return the next day to get my tire… brakes still squeaking More

by mammagscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Aransas Autoplex responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, The Aransas Autoplex Team

November 12, 2021

Car in for service with 1727 miles because message says no key fob detected. (car battery died in car lot after parking). Fobs were checked and nothing else done except car battery replaced. With 17,600 More

by njpholland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Aransas Autoplex responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Aransas Autoplex Team

Nov 13, 2021 -

njpholland responded

I already tried to discuss with Ashley and all he could talk about was the car battery replacement.

November 12, 2021

I’ve been told that the recall parts for my 2013 Cadillac were in twice, took it twice only to be told parts not in so car still isn’t safe More

by Jerosm3549
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Aransas Autoplex responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent experience to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, The Aransas Autoplex Team

Nov 16, 2021 -

Jerosm3549 responded

Just get all my parts in before telling you me to make another appointment

November 11, 2021

My spot was at 10:30am and it took 4 1/2 hours to service my vehicle and I asked them to check brakes as they were squeaking and breaks are still squeaking More

by mammagscott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Wirz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Aransas Autoplex responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, The Aransas Autoplex Team

November 10, 2021

The staff was friendly and courteous. The service was done professionally and In a reasonable amount of time. The work began at the scheduled time. They have a pleasant waiting area. More

by Pete B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Aransas Autoplex responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Aransas Autoplex Team

November 08, 2021

I love this dealership and service department Everyone I love this dealership and service department Everyone is always so helpful Thank you for everything More

by Adriane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bogart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddie Anthony
Nov 09, 2021 -

Aransas Autoplex responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Aransas Autoplex Team

November 08, 2021

Very nice, everyone was helpful and respectful to me and explained the fix for my car. More

by jm74429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Aransas Autoplex responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Aransas Autoplex Team

November 08, 2021

Thank you for serving us. We are pleased n we will use you again..Thanks More

by Bogie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bogart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Aransas Autoplex responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, The Aransas Autoplex Team

November 06, 2021

Every time I take my vehicle to Auto Plex the staff is always very helpful and quick to get job done right and accurate. More

by elizondoraquel42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Aransas Autoplex responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Aransas Autoplex Team

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