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Aransas Autoplex - Service Center

Aransas Pass, TX

4.3
1,187 Reviews

1,187 Reviews of Aransas Autoplex - Service Center

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December 10, 2021

Scheduled maintenance, oil change tire rotation…marked my tires. Tires weren’t rotated…had to go back to get it done properly. More

by odiejgibler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Aransas Autoplex responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Aransas Autoplex Team

December 09, 2021

Sat 1.5 hours for an oil change because she didn't inform the technician that I was waiting for my truck so he drained the oil and went to lunch, they tried to offer a car wash but I said I would never go ba More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Wirz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : She sat beside Ashley
Dec 10, 2021 -

Aransas Autoplex responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, The Aransas Autoplex Team

Dec 13, 2021 -

J responded

What is there to discuss?

December 09, 2021

Onstar advised me take my Sierra to a dealership for an engine code. I made the appointment for 10:00 and arrived at 9:45. They chose to change the oil in my truck before checking the codes, and went to More

by rtjv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know their names. You should have the service records
Dec 10, 2021 -

Aransas Autoplex responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, The Aransas Autoplex Team

Dec 10, 2021 -

rtjv responded

Amend how? It’s under warranty and is now making a slight whistling noise.

Dec 20, 2021 -

rtjv responded

My truck is now making a loud whistling noise. Gets much worse when accelerating. A friend of mine is a Master GM Mechanic in another State and says he has seen this when power steering or transmission fluid level is low. Regardless, it just started when you serviced it recently. I will contact you tomorrow to see how we might resolve this issue.

December 09, 2021

This was my first time using this dealership and my first time owning a Buick! Everyone was very nice and the service did not take very long. I will definitely return More

by donnahall29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Aransas Autoplex responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Aransas Autoplex Team

December 09, 2021

They are great always willing to help all personnel so ffiendly will only purchase a car from autoplex have a Merry Christmas and great New Year. Sandy Carter More

by sandycarter4050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T.J. Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Girls in service department really great.
Dec 10, 2021 -

Aransas Autoplex responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Aransas Autoplex Team

December 08, 2021

Issues with my windows paid deductible for services not performed on my vehicle very angry More

by BTB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Wirz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Aransas Autoplex responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Aransas Autoplex Team

December 08, 2021

My experience was good. My information on previous service was kept on record which when retrieved helped me make a decision on what service to get More

by srvsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Aransas Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Aransas Autoplex Team

December 07, 2021

Had a great experience, and customer service was on point. I will definitely be going back for my next service More

by Shaun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Aransas Autoplex responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Aransas Autoplex Team

December 03, 2021

The Aransas Autoplex is the go to dealer for all of my needs. Whether getting an existing vehicle serviced or looking to purchase a new ride, they will handle all of your needs! More

by Toby Tschoepe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Aransas Autoplex responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Aransas Autoplex Team

December 01, 2021

Got me in with out a problem. Very professional and I will definitely be going back. More

by dallasjhickman22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Aransas Autoplex responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Aransas Autoplex Team

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