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Aransas Autoplex - Service Center

Aransas Pass, TX

4.3
1,175 Reviews

1,175 Reviews of Aransas Autoplex - Service Center

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December 17, 2021

Good Communication between Service Advisors and Receptionist and Service Technicians. Thank You Aransas Pass Autoplex. More

by Louie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel - Service Tech. ***** Laura Service - ***** Danny - Service Advisor *****
Dec 20, 2021 -

Aransas Autoplex responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Aransas Autoplex Team

December 16, 2021

Good help to get vehicle scheduled and the service on the vehicle was good but I at least expected a car wash with the service that did not happen. This has been standard at all other dealerships I’ve been t More

by a.robledo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Aransas Autoplex responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Aransas Autoplex Team

December 16, 2021

Service was very professional and I was received prompt information about the service needed and had my truck completed the same day. I was very happy with the outcome. More

by cg30_vasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura, Freddie Anthony
Dec 17, 2021 -

Aransas Autoplex responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Aransas Autoplex Team

December 15, 2021

Professional, courteous, quick, clean lounge while I waited for the vehicle. I’ll be back. More

by georgerehak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Aransas Autoplex responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Aransas Autoplex Team

December 15, 2021

The car salesman set up the oil change for me. Mr. Echols is very helpful and very informative. My family very much appreciates him. The service department was friendly and fast, even with one person out tha More

by rebeccachandler2021
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Aransas Autoplex responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Aransas Autoplex Team

December 14, 2021

Everyone was on time and completed the requested services. Great Job. We’ll used them for our future services. More

by rb_snyder95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Aransas Autoplex responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Aransas Autoplex Team

December 14, 2021

Had appt and the car was not worked on. However, TJ stepped up and made it right. Everyone I talked to were courteous. The work was done well. More

by paulpatteson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Thornton
Dec 16, 2021 -

Aransas Autoplex responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Aransas Autoplex Team

December 10, 2021

The people in this service department are the best. They always perform professionally and promptly. I am absolutely satisfied with the service I always receive at Aransas Autoplex. I failed to get the nam More

by tommyg43hot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LAURA CANALES-Service Advisor
Dec 10, 2021 -

Aransas Autoplex responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Aransas Autoplex Team

December 10, 2021

Scheduled maintenance, oil change tire rotation…marked my tires. Tires weren’t rotated…had to go back to get it done properly. More

by odiejgibler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Aransas Autoplex responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Aransas Autoplex Team

December 09, 2021

Sat 1.5 hours for an oil change because she didn't inform the technician that I was waiting for my truck so he drained the oil and went to lunch, they tried to offer a car wash but I said I would never go ba More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Wirz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : She sat beside Ashley
Dec 10, 2021 -

Aransas Autoplex responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, The Aransas Autoplex Team

Dec 13, 2021 -

J responded

What is there to discuss?

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