Aransas Autoplex - Service Center

Great detail job on truck I had my truck washed and detail... after going to the beach ... aransas Autoplex left no evidence of the sand in my truck it looks great I had my truck washed and detail... after going to the beach ... aransas Autoplex left no evidence of the sand in my truck it looks great More

Service Center Disappointment Let me start by stating that when I purchased a Certified Preowned Silverado from Aransas Autoplex it was hands down the best buying experience that I Let me start by stating that when I purchased a Certified Preowned Silverado from Aransas Autoplex it was hands down the best buying experience that I have ever had, and I could not say enough positive about the experience. The first service was, however, quite the contrary. I scheduled a complimentary (per the sales contract) oil change and 2 recalls a week ahead of the appointment. When my wife dropped off the truck at the 8:30 appointment time there was confusion about the oil change, this got clarified. My wife then inquired about replacing a broken molding clip inside the fuel fill door, The response when shown was that they didn't know what that part was, and therefor they were unable to replace it. Luckily I am an intelligent owner, who does know what the part is, and thanks to the internet will purchase it myself. At 12:30 I called to check on the status of the truck. I was told that they were currently doing the oil change and then the would do the one (not two) recall. I was told that they did not order the parts for the second recall. After convincing the service tech (who obviously had no idea what work was to be performed) that they did not need parts, it was finally agreed that they would do all the scheduled tasks. When my wife picked up the truck she was incorrectly charged for the $62 oil change. I then contacted Scott, the service manager, explained my displeasure and it was agreed that the oil change would be refunded. After 7 days of receiving no refund I contacted Scott. He could not figure out what vehicle I own, yet I have only every bought or brought in one vehicle to any Chevrolet dealership, much less Aransas Autoplex. Two hours later I stopped by the dealership to find that not only was there never attempt at a refund, but after 7 days Scott left that day without so much as phone call let me know about progress. So finally 9 days after my appointment I was handed a check for the incorrectly charged oil change, and low and behold...It was made out to the wrong name. If Aransas Autoplex can not keep their records straight, then I have no faith that they can keep my personal information safe. The lack of honesty, knowledge, and costumer care leave me with no loyalty to a dealership that I have previously spoken highly of. More

Great Job Went in for oil change and tire rotation. Completed in and hour. Every time I get service done, everyone is professional and courteous. Great place. Went in for oil change and tire rotation. Completed in and hour. Every time I get service done, everyone is professional and courteous. Great place. More

Friendly and caring Everyone at Aransas Autoplex is very friendly and helpful from the courtesy car drivers to the managers to the service writers and salespeople. I'm a Everyone at Aransas Autoplex is very friendly and helpful from the courtesy car drivers to the managers to the service writers and salespeople. I'm always greeted with a smile and they care about my concerns and needs. More

No communication from service writer, James Yde The service writer James Yde Told me it should only take about an hour when I showed up on time for my 8 a.m. appointment . When I still hadn't heard The service writer James Yde Told me it should only take about an hour when I showed up on time for my 8 a.m. appointment . When I still hadn't heard until after lunch, I called the dealership. I was told James was outside, but would call me as soon as he came back inside, After 30 minutes I called again, and was told he was waiting on another customer, but would call me back as soon as he finished. I called again 15 minutes later, and was told he would get the message to call me regarding my truck. I then got a ride from a co-worker to Aransas Pass , and went to the dealership. James Yde was in the service department and told me he was at lunch, so he couldn't return my calls, I guess he gets a 5 hour lunch. My truck was not fixed yet, but he was happy to inform me that they did have the parts, and would be ready in about an hour. I left the dealership at 3 p.m. with my truck and will never go back there for service. This was not the first time they failed to communicate, More

Body Shop Took my Jaguar to the body shop for minor repairs. Brian Thibodeaux and his staff went above and beyond. We have been there before with other vehicl Took my Jaguar to the body shop for minor repairs. Brian Thibodeaux and his staff went above and beyond. We have been there before with other vehicles and they have always met our expectations. More

Collision repair Had to use the body shop and it was a totally enjoyable experience. Brian is a great manager and the work done to repair my vehicle was excellent. Bri Had to use the body shop and it was a totally enjoyable experience. Brian is a great manager and the work done to repair my vehicle was excellent. Brian did a great job coordinating with my insurance over every detail so all i had to do was drop it off and pick it up. Will definitely continue to use them for any of my needs in regards to my vehicles More

Auto Maintenance - Oil Change James Yde is so professional and courteous I have come to asking for him by name. He promptly sends updates on my vehicle and goes beyond the norm to James Yde is so professional and courteous I have come to asking for him by name. He promptly sends updates on my vehicle and goes beyond the norm to make sure I am completely satisfied when I pick up my vehicle. He and Joe Bueno ROCK! More

Tire needed to be replaced My tire was not able to be saved due to the puncture it had so I needed a new one. It took all day to fix my tire. I believe that there should be so My tire was not able to be saved due to the puncture it had so I needed a new one. It took all day to fix my tire. I believe that there should be someone to be able to service this kind of job unless it's not on the "To do list" for the mechanics. I do like to take my car in and I appreciated the person giving me a ride to my home & picking me up. He was very professional & friendly. I think overall it's a nice facility and kept well clean. I do appreciate your service. More

Found My Brake Shoes Went on line and found several location that have brake shoes for my 2014 GMC Denali. Looked up the brake shoes using my VIN number. What a shame that Went on line and found several location that have brake shoes for my 2014 GMC Denali. Looked up the brake shoes using my VIN number. What a shame that Aransas Pass Autoplex does not have the expertise to find a set of brake shoes. I found them in two minutes and they are GM approved and recommended brake shoes. So, tell me why does it take a dealership over three weeks and they don't even have them yet? Unacceptable behavior. I guess I will order them myself and take them to the Aransas Pass Autoplex. My truck was warrantied to have the brake shoes replaced at 19,404 miles, three weeks later and no brake shoes in site, my truck has over 20,000 miles on it, which expires the warranty, I am stuck with the Aransas Pass Autoplex to get the job done. I will send you more information on the brake shoes if I ever get them and they get installed. Who knows when that might happen. More