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Aransas Autoplex - Service Center
Aransas Pass, TX
1,208 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,208 Reviews of Aransas Autoplex - Service Center
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July 30, 2018
Service gone South I had an appointment at 1:00pm, truck was not ready until 4:00pm. All that was done was an oil change and cleaned out my washer tip. That's it! The I had an appointment at 1:00pm, truck was not ready until 4:00pm. All that was done was an oil change and cleaned out my washer tip. That's it! The service guy said (when I called to check the status of my truck) they started about 45 mins after I dropped it off. Why set an appointment if this is the case?? Way too long for an oil change. They also reset my fuel filter life span without asking me or being changed. I now have no clue when I need to change it. When I called the service guy about this, he said "it should last about 1500 miles or so". Wrong answer! Right answer- Come in and we will replace it for you. At cost When I made my appointment via phone I mention I needed my Satellite checked out. ( the shark fin on the roof) she said that would not be a problem. When I dropped it off, the service guy said they would not have time. Again, lack of communication. Regarding the appointment: I receive email notifications when service is due. I notice there was an opening this past Friday. I called to make the appointment, the lady that answered the phone said there was nothing available. I mentioned to her there was an opening on the your site. Her response was " Ah, you're right" really!! I can't remember the guys name that was helping me. He's an older gray headed guy (with a beard) that sits on the far left corner of the service counter. I am sure you have ways to determine who he was. I bought my Silverado 2500 High Country truck with your Org from Scotty. Which is no-longer there. I would have reservations purchasing any additional vehicles there in the future. It's all about the service!! Huge miss on your part taking care of loyal customer. More
by raul.ramos
Verified CustomerEmployees Worked With
I am not sure it was Eric or not. The guy that helped my is an older guys that sits on the left corner of the service desk. , Eric Weber
July 28, 2018
l'll be back. Easy, seamless, no hassle. Everybody from the front door to the exit did an outstanding job. I've been happy with all the GMC dealers I've been to and Easy, seamless, no hassle. Everybody from the front door to the exit did an outstanding job. I've been happy with all the GMC dealers I've been to and yoir operation is first class. More
by jacksutton0
July 27, 2018
unsatisfied Had a 1:00 appt and still waited two hrs with no communication for an oil change and tire rotation. When I finally asked he said they had four come on Had a 1:00 appt and still waited two hrs with no communication for an oil change and tire rotation. When I finally asked he said they had four come on at the same time!! Don’t know why I had to pick sales people on this survey when it was service who failed. More
by 1princesskk
Employees Worked With
Joe Zamudio , Tommy Zuniga, James Hollan
July 24, 2018
Great customer service Took my vehicle in for a recall problem. It was handled quickly and efficiently. My service writer, Ashley was helpful, friendly and efficient. I alwa Took my vehicle in for a recall problem. It was handled quickly and efficiently. My service writer, Ashley was helpful, friendly and efficient. I always use Aransas Autoplex for service on my vehicle. Buster, James and Tommy are very helpful and knowledgeable. More
by cubbie268
Employees Worked With
Ashley, Tommy Zuniga, Buster Vernor, James Hollan
July 19, 2018
Fluid check Went in for oil change and you would expect them to fill or ar least tell you your radiator and washer fluid where low all they had to do was look at Went in for oil change and you would expect them to fill or ar least tell you your radiator and washer fluid where low all they had to do was look at it that’s why we take it to a dealership for prevented maintenance. More
by susanedck
Employees Worked With
Buster Vernor
July 16, 2018
Awesome and Very quick service I can’t say enough good things about this place! This dealership is awesome. Thank you for the quick service and Very quick service I can’t say enough good things about this place! This dealership is awesome. Thank you for the quick service More
by katrina.garcia
Employees Worked With
Freddie Anthony
July 13, 2018
Great dealership to work with Aransas Autoplex I think that arranges auto Plex is a great place if you need a Chevrolet GMC or Buick they treat you as family everyone speaks to you I’ve been dealin I think that arranges auto Plex is a great place if you need a Chevrolet GMC or Buick they treat you as family everyone speaks to you I’ve been dealing with Aransas autoplex for years I won’t go anywhere else their sales division and their service division is a great experience if I was rating them From 1 to 10 it would be a tan all around from the ladies in the office to the porters great experience always . Carl DeForest More
by Carl DeForest
Employees Worked With
Tommy Gardner, Buster Vernor, James Hollan, Jeremy Steinmeyer
July 08, 2018
Great detail job on truck I had my truck washed and detail... after going to the beach ... aransas Autoplex left no evidence of the sand in my truck it looks great I had my truck washed and detail... after going to the beach ... aransas Autoplex left no evidence of the sand in my truck it looks great More
by ja945south
Employees Worked With
December 22, 2017
Service Center Disappointment Let me start by stating that when I purchased a Certified Preowned Silverado from Aransas Autoplex it was hands down the best buying experience that I Let me start by stating that when I purchased a Certified Preowned Silverado from Aransas Autoplex it was hands down the best buying experience that I have ever had, and I could not say enough positive about the experience. The first service was, however, quite the contrary. I scheduled a complimentary (per the sales contract) oil change and 2 recalls a week ahead of the appointment. When my wife dropped off the truck at the 8:30 appointment time there was confusion about the oil change, this got clarified. My wife then inquired about replacing a broken molding clip inside the fuel fill door, The response when shown was that they didn't know what that part was, and therefor they were unable to replace it. Luckily I am an intelligent owner, who does know what the part is, and thanks to the internet will purchase it myself. At 12:30 I called to check on the status of the truck. I was told that they were currently doing the oil change and then the would do the one (not two) recall. I was told that they did not order the parts for the second recall. After convincing the service tech (who obviously had no idea what work was to be performed) that they did not need parts, it was finally agreed that they would do all the scheduled tasks. When my wife picked up the truck she was incorrectly charged for the $62 oil change. I then contacted Scott, the service manager, explained my displeasure and it was agreed that the oil change would be refunded. After 7 days of receiving no refund I contacted Scott. He could not figure out what vehicle I own, yet I have only every bought or brought in one vehicle to any Chevrolet dealership, much less Aransas Autoplex. Two hours later I stopped by the dealership to find that not only was there never attempt at a refund, but after 7 days Scott left that day without so much as phone call let me know about progress. So finally 9 days after my appointment I was handed a check for the incorrectly charged oil change, and low and behold...It was made out to the wrong name. If Aransas Autoplex can not keep their records straight, then I have no faith that they can keep my personal information safe. The lack of honesty, knowledge, and costumer care leave me with no loyalty to a dealership that I have previously spoken highly of. More
by BShat
Employees Worked With
Scott Carpenter
November 09, 2016
Great Job Went in for oil change and tire rotation. Completed in and hour. Every time I get service done, everyone is professional and courteous. Great place. Went in for oil change and tire rotation. Completed in and hour. Every time I get service done, everyone is professional and courteous. Great place. More
by Grumpyadam
Employees Worked With
Alberto Gonzales, Angela Mora
