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Aransas Autoplex - Service Center

Aransas Pass, TX

4.3
1,186 Reviews

1,186 Reviews of Aransas Autoplex - Service Center

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February 13, 2019

Not so good service employees have an indifferent attitude........not rude, just barely friendly and don't seem to care about customers. Appointment and payment p More

by Paul2537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember names
Feb 14, 2019 -

Aransas Autoplex responded

Thank you for taking the time to provide us this feedback, Paul. At Aransas Autoplex, we strive to provide a 5-star experience for all our customers and it seems we fell short this time. Please contact us at your earliest convenience to provide us the opportunity to discuss your visit in greater detail. We look forward to working with you again down the road, thanks! Sincerely, The Aransas Autoplex Team

February 13, 2019

Scheduled maintenance I stopped by the dealer, set appointment for later in day, and the work was done within an hour. They accessed my out of state records and knew what n More

by juvGah-pobnoh-cobca
Recommend Dealer
Yes
Employees Worked With
Eric Weber
Feb 14, 2019 -

Aransas Autoplex responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Aransas Autoplex Team

February 11, 2019

Service Went in for oil change and tire rotation, and I was in and out in 30 minutes.. the customer service was great also, it was a good experience. More

by claudiashaeffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2019 -

Aransas Autoplex responded

Claudia, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Aransas Autoplex Team

February 09, 2019

Bent over backwards to keep me happy. Had a recurring electronics problem and Ashley Wirz tried to do whatever I needed to keep me happy.He was always ready to help me any way he could. More

by unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Grigg
Feb 11, 2019 -

Aransas Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Aransas Autoplex Team

February 07, 2019

Were very prompt and professional. Was very satisfied I've always taken my car to aransas pass autoplex for service. . And my wait was less then a hour . Employee very friendly. More

by alopez1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buster Vernor
Feb 11, 2019 -

Aransas Autoplex responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Aransas Autoplex Team

February 07, 2019

Had my rust on my car roof repaired and repainted. service rep. went out of her way to make sure I was happy with the repair. she called me to update me on issues that arose. just a pleasant experienc More

by 333moons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Aransas Autoplex responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Aransas Autoplex Team

February 05, 2019

Nothing found The service tech could not find the electrical problem but my issue is why they kept my truck overnight. I had a 9 am appointment on 1/30 and they did More

by boston2.mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
Feb 12, 2019 -

Aransas Autoplex responded

Mike, we appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, The Aransas Autoplex Team

February 04, 2019

Warranty service Fixed auto lock mechanism under warranty. Analyzed issue, ordered part and installed in a few days. Ashley Kept us updated on progressvia text & phone More

by Thumbsup
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2019 -

Aransas Autoplex responded

Thank you for leaving us this great review! We are glad to hear that you were kept informed of the progress of the work on your car and we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Aransas Autoplex Team

February 04, 2019

Oil change Bery good service I like the way is overall I was happy with the service and the time they took care to do my ser and the best of all More

by Tino garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie Anthony, Jeremy Steinmeyer, Robert Vasquez
Feb 05, 2019 -

Aransas Autoplex responded

Tino, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Aransas Autoplex. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Aransas Autoplex Team

January 31, 2019

Communication Thank you Ashley for all your great customer service and communication with me about my car. Thank you for going out of your way and asking about the More

by MlSTANSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2019 -

Aransas Autoplex responded

Thank you for writing about your visit with us! We are happy to hear that Ashley was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, The Aransas Autoplex Team

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