Aransas Autoplex

Great care They did a oil Change and lub a complete check up of my car!! So good to know everything is in good working order!!! Thanks They did a oil Change and lub a complete check up of my car!! So good to know everything is in good working order!!! Thanks More

Very responsive They were able to troubleshoot an uncommon problem caused when the vehicle was assembled, not a simple thing to do as the vehicle is brand new. They were able to troubleshoot an uncommon problem caused when the vehicle was assembled, not a simple thing to do as the vehicle is brand new. More

Everyone involved was courteous, helpful and considerate of As above. They accommodated my wishes and also settled on a mutually acceptable price. Gave me some gas and rotated my tires. Thank you very much! As above. They accommodated my wishes and also settled on a mutually acceptable price. Gave me some gas and rotated my tires. Thank you very much! More

Nice Place The people were very nice but the experience was a little frustrating because I had an appointment and i still was there for an hour and a half. I wa The people were very nice but the experience was a little frustrating because I had an appointment and i still was there for an hour and a half. I was just getting and oil change and people that came in after me were in and out before I was. More

Oil change and tire rotation. I had a oil change and tire rotation done on my 2018 Impala. My vehicle was in and out from service in a very short time. I had a oil change and tire rotation done on my 2018 Impala. My vehicle was in and out from service in a very short time. More

Another dismal showing in service I arrived last Friday morning for a part replacement, recall, and oil change. I was asked earlier in the week when I made the appointment if I was goi I arrived last Friday morning for a part replacement, recall, and oil change. I was asked earlier in the week when I made the appointment if I was going to need a shuttle, I responded with 'yes'. An hour after arriving and dropping off the keys, I was given a shuttle back to Portland from Aransas Pass, but only after asking the front desk. No one let me know when a shuttle would be available or that the shuttle was running late. I was given the excuse after the fact that there was only a single driver to shuttle people and pick up parts. I received an automated text message at 1:45pm that my was vehicle was ready to be picked up. I called the service department a few minutes after the text to see what the status of the shuttle was to pick me back up because no one thought it would be prudent to let me know. Robert seemed to not realize I needed a shuttle back and said he'd get on it. I called after an hour of waiting and talked with Ashley and was told that the department didn't know where the shuttle was nor could give me an ETA on said driver. It was two and a half hours after I received the text that Ashley returned my call and said the shuttle was on it's way to me. All in all I was needlessly without a vehicle for almost 8 hours for work that took half the time. Robert didn't really have an answer as to why this was the case and didn't seem too concerned about it. This lack of concern has been a striking pattern with the department as I've been left sitting in the lobby several times for multiple hours without my vehicle even having been looked yet. I have to continually ask for a status. The service department doesn't seem to care. This is why I will discontinue servicing my vehicle here. More

Happy Customer Tj was very helpful. It’s a very comfortable environment. I was able to do most of the process over the phone. It was fast and easy. Tj was very helpful. It’s a very comfortable environment. I was able to do most of the process over the phone. It was fast and easy. More

Always treat me with great hostility Never had any problems with getting a truck or car there.Always handled my questions with the right answers and explained everything I asked. Bought m Never had any problems with getting a truck or car there.Always handled my questions with the right answers and explained everything I asked. Bought many vehicles at Auto Plex never had any problems with them. More

Had recall on parts on vehicle It was a recall on vehicle parts, the dealership was very helpful they pickup my vehicle, serviced it & returned it me they were friendly Thanks It was a recall on vehicle parts, the dealership was very helpful they pickup my vehicle, serviced it & returned it me they were friendly Thanks More

awesome experience! I feel like I received a very fair deal from Aransas Autoplex. My salesman TJ Thornton treated me like a valued customer, he explained everything as w I feel like I received a very fair deal from Aransas Autoplex. My salesman TJ Thornton treated me like a valued customer, he explained everything as we went along so that I understood exactly what I was getting. Very knowledgeable and understood and listened to my concerns. More