Apple Ford Apple Valley

I purchased a brand-new 2024 Ford Bronco Sport from Apple Ford Apple Valley on 8/1/2024. During the purchase, the sales consultant identified an irregular noise and assured me it would be resolved. Since the Ford Apple Valley on 8/1/2024. During the purchase, the sales consultant identified an irregular noise and assured me it would be resolved. Since then, the vehicle has been in the shop for 6 service visits totaling 63 business days, and it now has more issues than when I first brought it in. Most recently, I was informed of a welding issue near the driver-side B pillar—the location of the original noise. After being sent to Apple Collision and Glass by the service center, a new issue arose: a metal-on-metal noise from the trunk area. Additionally, my vehicle’s interior now has scratches and a white stain from rattle foam use, caused during their service. I initiated a buyback request with the Ford Passenger Vehicle Team. However, Apple Ford Apple Valley inaccurately reported to them that the vehicle was only in for 2 service visits and less than 30 days, contradicting my documented experience. I have since sent my records to the Ford Passenger Vehicle Team for further review. More

From start to finish there was nothing but mistakes with my purchase of a 2024 F150. Vehicle was never order right when I only got a few options, wrong interior, lack of communication, after it showed up wa my purchase of a 2024 F150. Vehicle was never order right when I only got a few options, wrong interior, lack of communication, after it showed up was guaranteed everything was good. Took delivery since I waited almost 9 months. Truck was barely cleaned, due to temperature outside I understand why the outside may not be the best but the inside was full of dust from sitting in the storage lot, only driver side of windshield was cleaned, within the first street leaving the steering wheel is clearly off to the left. There are multiple panel fitment issues and paint issues. Mudflaps were never installed and I now have to do that myself along with doing all the other options that weren’t installed as well as detailing the truck. Overall worst car buying experience I have ever had More

Found that it was very deceptive in there selling. Bought a used MKX and extented warranty (stupid of me), and 2 years in the engine blew. I feel Apple Valley Ford new this prior and when I called to Bought a used MKX and extented warranty (stupid of me), and 2 years in the engine blew. I feel Apple Valley Ford new this prior and when I called to tell them, this was their response. "We can sell you another." Are you kidding me 2 years I had and that was the response. I spent 10K on new engine, in that I could not sell otherwise. Very poor service and never ever going to go to this shop again. Yes I will tell all that ask where I bought it and the outcome of the service there! More

David Stoltz and Corey Eden went above and beyond to make this purchase seamless! The truck was ready to go and the paperwork was sent to us before we even came in! Thank you Apple Valley Ford for everything this purchase seamless! The truck was ready to go and the paperwork was sent to us before we even came in! Thank you Apple Valley Ford for everything! More

Great buying experience from the point of contact with our sales representative, Mark Halverson, to the moment we left the dealership with our new Ford Explorer…cappuccinos are an added bonus as well! 5⭐️ our sales representative, Mark Halverson, to the moment we left the dealership with our new Ford Explorer…cappuccinos are an added bonus as well! 5⭐️’s!! More

Awesome Dealership, I highly recommend Apple Valley Ford this is my 5th new vehicle purchase from this dealership, Great people to work with. Joe Murphy should get a raise he did so good. this is my 5th new vehicle purchase from this dealership, Great people to work with. Joe Murphy should get a raise he did so good. More

I'm happy with my purchase ford explorer Rob explained any questions I had I was happy dealing with him. any questions I had I was happy dealing with him. More

We are disappointed. On the test drive, the engine had a distinct misfire. We figured it was an easy fix. If not, they would honor their warranty. We discovered it ne On the test drive, the engine had a distinct misfire. We figured it was an easy fix. If not, they would honor their warranty. We discovered it needed an engine rebuild or another engine. That would cost us more than we paid for the car. They refused to take the car back. They claim that they have a 7-day warranty, but they don't always honor it. More

If I could give zero stars for this dealership, I would. Long story short, they convinced us to sign for a car that they assured us could tow 5,000 and then my wife did some digging and found out it could o Long story short, they convinced us to sign for a car that they assured us could tow 5,000 and then my wife did some digging and found out it could only tow 3,000. Getting a new car with a higher towing capacity than 3,500 was the only reason we were getting a new car in the first place. So we had to cancel the funds for that car and begin looking for another option for our family. They immediately had another car we could buy that was in our price range and what we were looking for so we went for it. One month later the car is making noise when making turns and it was still under the 90 day 3,000 mile blue certified warranty so by the time we get the car in we’ve had it 2.5 months and the right headlight is now no longer working as well. Once they get the car they proceed to tell us all 4 brakes and rotors on the car needs to be replaced and so does the headlight and the electrical pigtail. Which the total cost for all of this is $5,044. Had they actually done the 139 point inspection they claimed they did they would have found these most basic of things. They proceed to tell us they won’t cover anything and to have a good day. We finally had to argue with the sales manager and he agreed to make us pay only $1,300 for the headlight instead of $4,000 (which I still can’t afford) and won’t touch the breaks because that’s normal wear and tear. Which over 2.5 months it’s impossible to go through 4 breaks. I will never go back to this dealership and I will make sure everyone I talk to knows how awful of an experience this was. More

Ryan , did a excellent job of working out the details on the Maverick. This is my family’s 20 th Ford in the last25 years . It’s great working with Valley Ford . on the Maverick. This is my family’s 20 th Ford in the last25 years . It’s great working with Valley Ford . More