Apple Tree Honda

Great car and fair price! We bought a new Honda CR-V from this dealership, and Troy was the salesperson. Almost Everything about the buying process was positive, especially ou We bought a new Honda CR-V from this dealership, and Troy was the salesperson. Almost Everything about the buying process was positive, especially our interactions with Troy. The price of the vehicle was fair (Internet information easily gives the buyer the dealer cost), and the trade-in value on our car was spot on with the Kelley Blue Book research we had done before visiting the dealership. By the time we took our final test drive, we had narrowed our choice down to the CR-V or a Subaru Outback. Ultimately, we chose the CR-V because there were more standard safety features, the turbo engine was more responsive than the Outback four cylinder, and the price of the CR-V was several thousand dollars less than the Outback. More

No discounts no negotiation on price bad customer service Service apparently ends at the sale. Although the service department seems good avoid ed Burt at all costs. He will promise things he can't deliver. D Service apparently ends at the sale. Although the service department seems good avoid ed Burt at all costs. He will promise things he can't deliver. Don't count on a rental or loaner car either. Inconvenient hours and a nasty slow woman in rentals. More

Best car buying & financing experience Ever!! My husband and I purchased a preowned Pilot from Josh All & worked with Betsy in finance. Both Josh & Betsy made this experience by far the best we've My husband and I purchased a preowned Pilot from Josh All & worked with Betsy in finance. Both Josh & Betsy made this experience by far the best we've ever had. Josh was attentive & patient with us. Betsy is like no other finance person we've ever dealt with. She knows how to make you feel at home and even brings much humor throughout all the paperwork we had to sign! Thank you Appletree Honda! You have done a great job hiring true professionals!! More

Friendly, helpful, knowledgeable Scott in the used car dept at Appletree Honda, exceeded our expectations in every way. He not only seems very knowledgeable about the available cars, Scott in the used car dept at Appletree Honda, exceeded our expectations in every way. He not only seems very knowledgeable about the available cars, he is also very friendly and helpful as he walks you through what can often be a stressful and complicated process. Everyone in the used car dept was extremely friendly and courteous. More

Patient, Caring Staff I had a very complex electrical issue and though it took a while to diagnose, once it was, it was fixed affordably and quickly. Thank you to the patie I had a very complex electrical issue and though it took a while to diagnose, once it was, it was fixed affordably and quickly. Thank you to the patient and caring staff, especially Danny O.! More

Great salesman, Scott Van Der Veer My experience At Apple Tree Honda was excellent and this was due in large part to Scott Van Der Veer the salesman that sold me a Honda Fit. It was his My experience At Apple Tree Honda was excellent and this was due in large part to Scott Van Der Veer the salesman that sold me a Honda Fit. It was his can do attitude of getting it "right" when I had some problems getting a couple of issues regarding repair work on the body of the car( a couple of scratches) taken care of. He was very affable and efficient during the whole transaction and thereafter. It was a pleasure working with someone who really knew what he was doing as evidenced by his confident demeanor and reassuring attitude. More

Disgraceful My friend bought a brand new Honda Civic. She bought the car with an extended warranty on top of what it came with. The car had around 2000 miles on i My friend bought a brand new Honda Civic. She bought the car with an extended warranty on top of what it came with. The car had around 2000 miles on it and the valve cover cracked and took it here. Dealer told her she vandalized it and would not cover it. They also told her they would not give her loaner car. She has to have a Honda representative come and look at it. This place is an absolute disgrace and does not stand by anything. I would highly recommend going elsewhere to buy a car.. More

New Car This is a top notch dealership with old fashioned values. I almost stopped my car search after experiencing dishonesty and disappointment from other This is a top notch dealership with old fashioned values. I almost stopped my car search after experiencing dishonesty and disappointment from other dealerships. Salesman Peter Estrada was kind enough to communicate with me after hours on a Friday night. He was very honest and promised to confirm that the car & color I wanted was available. In less than 24 hours of telling Peter what I wanted with the additional accessories and the price I was willing to pay, I was in the finance office with Betsy Woods signing paperwork. Betsy was very professional and lighthearted which made spending money less stressful. My accessories were installed Tuesday, and I picked my car up that night. Everything was perfect!! I honestly felt like I was dealing with friends. It was well worth the hour long trip from SC to NC to purchase my car. If your're in the market for a car and want a positive experience with honest/friendly people, definitely go to Apple Tree Honda in Fletcher, NC. More

Here I sit again. The service advisors are indifferent ! Here I sit again after 90 minutes and the car just sits in the service bay . Apparently my 8:45 scheduled appt was just for me to be here. When asked Here I sit again after 90 minutes and the car just sits in the service bay . Apparently my 8:45 scheduled appt was just for me to be here. When asked about the time I'm told by one service writer YOU need to talk to the person who wrote you up and WALKS AWAY. "MY" service writer tells me that the time was for you to be here . So first appt and scheduled appt mean nothing to them ...again! Last time the service writer tells me he has not eaten lunch and will be right back. Ten minutes later i see him eating lunch and never came back to me. I complained ..no apology or expedited service. Nothing. It took 2 hours last visit to get the battery out of warranty by a month replaced. No credit. They inspected and washed the car when I specifically asked them NOT to as I was in a bit of a hurry. RUN do not walk away from the set is department. Go anywhere else. More

Beware of predatory tactics My daughter's Honda CR-V had a driver's airbag recall. The airbag light was coming on intermittently. On May 13 we took it to Appletree. The parts w My daughter's Honda CR-V had a driver's airbag recall. The airbag light was coming on intermittently. On May 13 we took it to Appletree. The parts weren't going to be in for a couple of months, so they loaned her a car ... Not a rental car, but a new Accord. (Actually the first loaner was a Civic, but we returned it within hours because the AC didn't work). On June 26 the parts came in. They gave us 24 to 48 hours to meet them with the key to tow in the CR-V. She lives alone in Asheville and works full time but was able to arrange this. While they had her car they did a "multipoint check." They found $3,500 in suggested repairs. If we didn't do the repairs there would be diagnostic charges of @$150. We chose to repair the front brakes but wanted second opinions on the remainder leaving a $109 diagnostic charge to determine why the AIRBAG light was on. Apparently her car was finished on June 29 but the did not call us until July 6. They (Jason Easley) left a threatening message that they had "been trying to reach us and would charge us if we didn't return the Accord with 24 to 48 hours of when our car was finished." This was very difficult because of the holiday week so I asked for an extension. They referred me to "Corporate." After half an hour on the phone with Corporate they told me the decision was the dealership's. The dealership is still saying it belongs to Corporate. While talking to Corporate I was informed that her car has ANOTHER AIRBAG RECALL for the passenger side. Appletree knew this! I requested to keep the Accord until the parts are in for this second recall. They said, "no, just don't let anyone ride in the passenger seat." If we didn't return the Accord within 48 hours they were going to charge $45 a day. Too bad it was during the holiday week. We rearranged our schedules to return the car by 7 pm on July 7 (with a full tank or we'd be charged). Upon returning it they said we had caused @$450 in damages to the car. A pebble size dent on a door from another car door and a scratch on a wheel. They settled for $50. I will never own another Acura or Honda (and we have purchased six new Hondas), and will never use this dealership again. It was a very frustrating and disappointing experience! More