Apple Tree Honda

The dealership sold us a car with a major transmission malfunction. Then gave us the run-around at the service shop. Terrible experience and a major disappointment. We were about to buy another car here, malfunction. Then gave us the run-around at the service shop. Terrible experience and a major disappointment. We were about to buy another car here, but now we are not. We are still having troubles contacting the higher ups to make this right More

Just Awesome First of all I would like to say that my experience was awesome and my salesperson was great .Stephanie was really personable and very knowledgeable o First of all I would like to say that my experience was awesome and my salesperson was great .Stephanie was really personable and very knowledgeable of the vehicle that I purchased. The management staff were very helpful in making my vehicle purchase smooth and easy .Will definitely purchase again in the future. More

Awesome Experience I had the pleasure of purchasing a used Accord from Apple Tree last weekend, and I don't think I've had a better car-buying experience. The salesman w I had the pleasure of purchasing a used Accord from Apple Tree last weekend, and I don't think I've had a better car-buying experience. The salesman who assisted me was Tony Atkins, and he was courteous, thorough and went above and beyond with all steps of the process. He got me all the info/records on the car, and committed to fixing a seat belt issue that servicing discovered. I will go to Tony and Apple Tree Honda in the future, no doubt! More

Awesome Salesperson, Stephanie Dilts! Ms. Dilts went our of her way to help me find a vehicle that I would be pleased with. She even came in 2 hours early to help me because of my time sc Ms. Dilts went our of her way to help me find a vehicle that I would be pleased with. She even came in 2 hours early to help me because of my time schedule. I encourage everyone to give her a call or ask for her when you go to Appletree Honda. More

Total waste of time I bought a 2017 Jeep Cherokee a few weeks ago. My digital speedometer started going crazy. I called and told the girl what was wrong and set up a ser I bought a 2017 Jeep Cherokee a few weeks ago. My digital speedometer started going crazy. I called and told the girl what was wrong and set up a service appointment. When I arrived for my appointment the service writer greeted me and explained that they did not have the diagnostic equipment for my car and that I would need to go to the Jeep dealership. I was furious. I had a friend on her day off follow me from Black Mountain over there for nothing. He suggested maybe I could just show up at the Jeep dealership and they would take me in. Ya right. My appointment is a week and a half away. I have an out of town trip and wanted it fixed before I left. Not happening. Thanks for nothing Appletree. My first experience with their service department. They should have called me when they realized they weren't going to be able to fix it. Totally inconsiderate. More

Repairs and service were terrible I had just purchased my car in Charlotte 3 weeks previous. I smelled something burning every time we drove it and moisture was inside one of my headli I had just purchased my car in Charlotte 3 weeks previous. I smelled something burning every time we drove it and moisture was inside one of my headlights. So, I chose to take it to Apple Tree because the car was still under warranty. The service advisor would not listen to me or believe what I said. Then my husband had to explain. I had to call back that day to see if it was ready. They said yes but it wasn't. I had to come back in the next day for the headlight replacement which they would take 30 minutes. 2 hours later I went looking for my service advisor and they had to get it from the lower lot. Two days later my oil light comes on which is the area they repaired but didn't check to see if I needed an oil change. They actually replaced the oil filter which is what was leaking and causing the smell but didn't change the oil or even look to see if it needed to be changed. Then Mark, the service advisor made excuses and the problem was never resolved. I will never go back there again and if you have a Honda I would think about going to another dealership for warranty work. I paid $132 for a $7.36 part (oil filter) and now have to get an oil change! More

impose unnecessary and very expensive service ""During my recall visit I was recommended to change transmission fluid because of it's dark color. Than at April 12/2019 I received "Don't forget" re ""During my recall visit I was recommended to change transmission fluid because of it's dark color. Than at April 12/2019 I received "Don't forget" reminder by email with the same recommendation. When I postponed my business to visit you and came in your service center with all papers, I found, that Transmission fluid was changed by you just about 20000 miles before. It means, that no one really checked transmission as well as cars service history. I feel that I was misled by Your serviceman and waist my business day for nothing. How can I believe your recommendations in the future. I think that such actions of official Honda dealer, could be very bad for Honda reputation."" I sent them this email twice and didn't receive any reply.They lost the customer. During my recall visit I was recommended to change transmission fluid because of it's dark color. Than at April 12/2019 I received "Don't forget" reminder by email with the same recommendation. When I postponed my business to visit you and came in your service center with all papers, I found, that Transmission fluid was changed by you just about 20000 miles before. It means, that no one really checked transmission as well as cars service history. I feel that I was misled by Your serviceman and waist my business day for nothing. How can I believe your recommendations in the future. I think that such actions of official Honda dealer, could be very bad for Honda reputation. More

Excellent sles person!! We made multiple trips to Appletree Honda when we searching for a new car. Each time we always interfaced with saleslady, Stephanie Dilts. We were e We made multiple trips to Appletree Honda when we searching for a new car. Each time we always interfaced with saleslady, Stephanie Dilts. We were extremely pleased with the patience she displayed with us, especially in light of the fact that it was very difficult for us to make a final decision. I'm sure we took up more of her time than the average customer, but she never made us feel uncomfortable, and she made excellent recommendations to help us reach a final decision. I would heartily recommend Stephanie to everyone looking to purchase a new Honda or Acura car. More

Do not do business with Apple Tree Honda Acura!!! Over the last several years, my husband and I have bought 3 vehicles from Apple Tree Honda, including a pre-owned Honda Acura. We have had nothing but Over the last several years, my husband and I have bought 3 vehicles from Apple Tree Honda, including a pre-owned Honda Acura. We have had nothing but bad experiences with the Acura people at Apple Tree. They are incredibly arrogant. Just today, I called them to ask about the extended warranty that we purchased when we bought the Acura. We are currently out of town having work done to the Acura, and I don’t have the warranty paperwork with me. When I called Apple Tree to inquire about the warranty, I was first told we had never bought a warranty. When I pressed the issue, the “service advisor” became curt and proceeded to talk to me as if I were being a total pain in the xxx. We did indeed purchase a warranty and after making subsequent phone calls, I found out that the warranty is still active. This is not the first time we have been met with arrogance and rudeness from Apple Tree Acura. Shortly after we bought the Acura a few years ago, we had a bad problem with the oil pan. When my husband and I sat down to talk to the Acura service people, they challenged us and berated us right there in their service department. We had never experienced that before when dealing with a car dealership. The total disregard of trying to work with us and explain things to us was appalling and frightening. DO NOT DEAL WITH APPLE TREE HONDA ACURA!!! More

Don’t take your vehicle to Apple Tree Honda!! I brought my 2008 CRV in for airbag recall repair. Travel time for me to get there from where I live is 45mins one way but Apple Tree Honda was the cl I brought my 2008 CRV in for airbag recall repair. Travel time for me to get there from where I live is 45mins one way but Apple Tree Honda was the closest dealership so that’s where I went. I have an infant I had to bring along and my husband had to follow me so my car could be dropped off for the day. Appointment time was for 9:30 am. At 3:30pm I received a call from the service desk that my car was ready for pickup. We loaded up again and arrived at 4:15. 3hrs total driving time spent back and forth to drop of and pickup and a whole lot of gas for both vehicles. When I arrived at the service dept my car was parked outside and I immediately noticed that the rear passenger door was ajar?! Seemed strange but I went ahead inside to get my keys. The person helping me read some other findings from the service inspection including my door fob not working, which I said that was odd since it worked when I dropped it off, and other minor mechanical issues they were suggesting I had done. I asked about the key fob replacement and I was advised that it would have to be replaced at about $100 and then programmed at an additional cost of $139 I declined. So I signed paperwork and left the building and got right in my car by means of my working key fob. I guess they just wanted to sell me a new one? Once in my vehicle I noticed that all of my personal belongings we strewn all over the back seat. Then I noticed an inch long and two inch wide rip in my rear leather seat!!! I was shocked and disturbed by what I was seeing! I had not even left my parking spot yet so I jumped out of my car and ran back to the same service attendant who had checked me out 5mins ago telling him there’s a rip in my leather seat!! He followed me back out to my car where I showed him the rip. He said he would be right back with the service manager. I waited by my car absolutely disappointed and shocked that this was happening. Service manager James King comes out and looks at the hole in my leather seat and immediately says that the rip had not occurred during my service today. I said that it most definitely did!! He continued to deny any wrong doing by the service technician. He stated that he could tell that it wasn’t a freshly made rip, which completely angered me, and he said that he was done here. And walked away!! I called the police. A deputy came and took pictures and a statement from me all while my car was still sitting in the same place right beside the service station facing the huge glass windows. No one from Apple Tree Honda even attempted to find resolution. Someone there either is lying about what they did to my car or isn’t telling the truth about what happened. My insurance is now involved. I am shouting this out to anyone considering taking a vehicle to Apple Tree Honda DON’T!!!!!!!!!!!!! If you absolutely have to go there the I highly advise to take pictures of exterior and interior prior to leaving you vehicle in their care. More