Apple Tree Honda

I took my dad's Honda Accord out for maintenance. The Honda Tech. I dealt with was John Hamerick. John was very professional, had a warm caring attitude and took extra time to go over every aspect of th Honda Tech. I dealt with was John Hamerick. John was very professional, had a warm caring attitude and took extra time to go over every aspect of the paperwork. Anyone would be comfortable with John as their Honda Service Tech. More

I first want to start off by saying that the sales experience was great! I purchased a 2018 Civic Type R from Gene in used car sales and love the car. On the other hand the car had a few problems with experience was great! I purchased a 2018 Civic Type R from Gene in used car sales and love the car. On the other hand the car had a few problems with some exterior trim pieces. Considering the car is a 2018 (only 2 years old) the vehicle is still covered under Hondas 3 year/36,000 mile basic warranty. The service I have received at this dealership has been awful! They will deny warranty on parts that are clearly defective claiming that it is normal wear and tear! I can assure you my issues are NOT NORMAL or WEAR and TEAR! One of the concerns i had even involved a issue with the trim on 3 of the 4 doors. After the service department inspected the vehicle they said they would only fix one door. After showing the advisor the problem on the other 2 doors for the 2ND TIME, she took pictures of the issue and said she would get back to me. A week later they said "we are going to replace the trim on all 4 doors now." I feel like if the vehicle was properly inspected the 1st time I would not have to fight to get these parts covered! I am very dissatisfied with the service I have received and I also still have defective parts on my car the they refuse to cover! This just goes to show that Honda's commitment to quality and service is no longer important to them! More

Just leased a 2020 CR-V EX-L. I am very pleased with the service that I always receive at Apple Tree. My family has purchased many cars from here and the service is always top notch! We always work with Ton service that I always receive at Apple Tree. My family has purchased many cars from here and the service is always top notch! We always work with Tony Atkins and have never been disappointed. Tony is extremely knowledgeable and helpful. He is always straightforward and honest. Will definitely be going back to Tony when it’s time for another Honda or Acura. More

Shout out to Tony Atkins for making this by far the best car buying experience I’ve ever had. He patiently led me through the entire process, seeing to it that I got the exact vehicle with all the features car buying experience I’ve ever had. He patiently led me through the entire process, seeing to it that I got the exact vehicle with all the features I wanted. He has followed up with me several times to make sure things are going well with the new car & has proven there is indeed service after the sale. This could not have gone smoother. I would highly recommend Apple Tree and would encourage anyone to ask for Tony to handle their car buying needs. This is how car buying should be, and why you have repeat customers. More

maintenance follow up I took our new Honda Insight in for its first maintenance . I appreciated that everyone I interacted with wore masks and were very pleasant and effic I took our new Honda Insight in for its first maintenance . I appreciated that everyone I interacted with wore masks and were very pleasant and efficient. I have bought cars from this dealership before and was pleased with the sale and the service. I scheduled this oil change and tire rotation and arrived a little before my appointment. They finished working on the Insight quickly. I will return to Appletree for service. More

$1600 AC repair failed before 2 years I previously reviewed Apple Tree Honda and have now reviewed at all possible sites, have contacted the BBB and will seek representation if necessary. I previously reviewed Apple Tree Honda and have now reviewed at all possible sites, have contacted the BBB and will seek representation if necessary. Two years ago, June 2018, I took my 2007 CRV in for AC repairs. I met with the service rep, Lance and I discussed options. As my car was older, I researched and learned the replaced AC system should last 8-10 years. We settled on repairing/replacing the system for $1600. The system failed in January 2020. It was cool weather so I went in May to see if a local Honda certified mechanic could check. He indicated since it was recently repaired he could likely add Freon to resolve for $75.00. After checking the car he determined the entire system needed to be replaced. I indicated this was done less than two years ago. He reviewed the service record and stated the A/C kit had not been included and this would cause premature failure. He offered to speak with Appletree to work something out as I am now 4 1/2 hours away... My service rep would not call him and then would not return calls to me after the first. I called the Service Manager. He indicated he was informed a week ago but did not follow through. He then raised his voice over me the entire time I was speaking, stating repeatedly Appletree does not warranty work after 12 months. I indicated this was not a warranty issue. It was an issue they did not include the necessary parts. He continued to yell over me. I requested the GM. I called, received his voicemail, and he has never returned my call. I emailed Honda America and was advised the dealerships are privately owned and all they could do was provide training. I have contacted the BBB who have replied twice (at each level of escalation) Appletree is declining to correct, stating they advised my they were using non-Honda parts. I have replied that I am not a mechanic, that my service rep recommended these parts to save money, that I had gone to a Honda certified mechanic about this situation and have been advised one of the necessary parts was not included in the repair. I have documentation for the research, the repairs, the replies from Honda, the replies from Appletree through the BBB, and such. More

(This was awhile ago- hope things have changed), but it needs to be said. They denied to repair a legit recall item which then put my pregnant wife in danger of her vehicle lighting on fire. Absolute wors needs to be said. They denied to repair a legit recall item which then put my pregnant wife in danger of her vehicle lighting on fire. Absolute worst experience, Apple Tree Honda's service department was inhumane, brought lies, The recall item could cause smoke and then could next potentially light the car on fire. The car had already started to smoke, the next potential thing to happen was for the car to light on fire, so I even towed the car there to get it worked on. They held onto the car for so long just to eventually lie to us and say that it is not a recall item. We know that it was a real recall item because directly after picking it up we drove to another Honda dealer an hour away, Forrest City Honda and without skipping a beat or any question they took it and fixed it at no cost as Honda asked their dealers to do. I would give them a negative 5 if I could since they put my pregnant wife in danger. I imagine that they did this because they would make more money off repairing over priced repairs instead of what Honda would pay them to fix the recall. Instead they lied and tried to sent my pregnant wife out in a vehicle that could at any moment light on fire. What would you do if someone, anyone did that to you or your family, anyone in your family? Not sure if I have ever left a bad review, but there it is. More

I had been all around looking at cars deciding whether to buy new or used and I felt that I if I was going to buy new it had to be from a dealership and sales rep who We’re professional, Straightforward and buy new or used and I felt that I if I was going to buy new it had to be from a dealership and sales rep who We’re professional, Straightforward and knowledgeable. Finally I found it at Apple tree Honda. My sales rep Stephanie fit the bill! She was professional no xxxxxxxx and she truly was knowledgeable about all of the cars they sold in addition to knowing warranty specifics and answered more questions Then I even knew to ask for. I learned so much about new cars and especially Hondas. The extra bonus was their service department. Both Lance and Brenda really know their stuff and give you the straight story. It was extremely efficient And personable! The waiting room has all the amenities you could want and In a beautiful building. The Dealership it’s so professional that I’m sure all the sales reps are great but I can tell you my experience with Stephanie was exceptional. I have purchased six new cars in my past and never have I had such a great experience. More

Very poor and dangerous lack of service I went in for service on my 2016 Honda HRV. This maintenance included oil, transmission, brake, and fuel induction services. As well as I had a coup I went in for service on my 2016 Honda HRV. This maintenance included oil, transmission, brake, and fuel induction services. As well as I had a couple other issues that I explained that I was hearing a rattle coming from the front of the car when I hit bumps. Also the steering was sticking, and the steering wheel was not returning. And there was also loud sound coming from when you turned the wheel to the right or the left from center even sitting still in the car. All of which I knew something was seriously wrong and was not normal. I had recently had to have new struts put on my car that were not from Honda. But were the best aftermarket struts that were available from O'Reily's. After waiting at least a couple hours or more without an update on the status of my car, I finally had to go and ask the service advisor what was going on. Come to find out the, the technician was only focused on the struts. It is my belief that they didn't get the job, and wanted to rip me off for 907$ to re-replace struts that were perfectly fine and were installed correctly by the garage that I had to have them done at while out of town when my grandmother was dying of cancer. I did not believe them for one second and made a few phone calls to find out that I was being mislead. After speaking with not 1, not 2, but 3 different ASE techs about my issues, they confirmed their were further problems. I got back from work the following week, and stopped by another garage to have them take a drive and look at the car. After he drove the car and listened to the car and the issues described (something the dealership didn't even bother to do), he put it on the rack. And about 2 minutes later he was able to find out what the real issue was. And that issue was my inner tie-rod ends. The front wheels on the car had about an inch or more of play on either side. Any tech that knew what he was doing and actually paid attention to what I had described would have been able to discover the problem. This was causing my steering issues, noise/rattle, etc. Not to mention the fact that the Apple Tree Technician should have never let my vehicle leave the service department, due to the seriousness of the tie-rod end issues. I had a work trip that I had to drive 10 hours round trip that following week after my vehicle was serviced. They not only put my vehicle at risk, THEY PUT MY LIFE AT RISK!!! This is completely unnacceptable, and they should not be allowed to be in operation if they are just going to non-chalantly put someone's life at risk on the road, just so they can make more money and take advantage of innocent people. I could have died on the road not being able to control the steering had one of those tie-rod ends snapped or came loose. I will be filing an official complaint with Honda Corporate, as well as a complaint with the Better Business Bureau regarding this. I even called and left a message for the Apple Tree Honda Service Manager to call me back to discuss options, and how we are going to come to an acceptable resolution. Though I am not sure how you can come to an acceptable resolution when you played russian roulette with my life!!! At the very least, Apple Tree owes me a complete refund for all of the maintenance, time, aggravation, and diagnostic fees paid for sitting around the dealership for almost 6 hours in total waiting on them to not even fix the serious issues. It's pitiful and a disgrace. I will never give my business to them in any way. I will additionally go out of my way to ensure that everyone I know, and everyone locally knows what kind of business they are and how they treat their customers. Finally I would like to mention I also received a rude phone call from my service advisor after I filled out a negative survey based on my experience, and information that I found out after that I left. He had no right to tell me not to come back and ask for him, and the surveys are on them only. No, there are other questions in there that do not pertain to the service advisor. I will be speaking to his manager as well for that unacceptable behavior. I await your prompt and proper response, as well as my refund and an apology like you've never been prepared to give before. More

Wish i could give 0 stars. Extremely unprofessional and Wish i could give 0 stars. Extremely unprofessional and careless of the customer. I have been in contact with Bill Caesar and other representatives v Wish i could give 0 stars. Extremely unprofessional and careless of the customer. I have been in contact with Bill Caesar and other representatives via facebook messenger, emails, texts, and phone calls for the past 3 days to come look at a car I was interested in buying. I had a scheduled time to come this afternoon, OUT OF STATE BY THE WAY. Jamie, a sales manager, even confirmed my appointment this morning. I called just hours before heading there to ask a few more questions & was told the car had already been sold. No one even notified me about this!!! If I weren’t to have called, my family and myself would have driven all the way there for no reason! I understand cars will be sold at first come first serve, but no one even notified me about this! Luckily, Savannah was very helpful with trying to find another similar car, but unfortunately the one I had my hopes set on was sold. She was also the one who let me know the car was sold. Thanks Savannah for being helpful, but I will make sure to avoid business with this place in the future. More