Apple Tree Honda

I will not be back to this place, not even to have them put air in my tires! This has been the worst experience I have ever had with any business ever. I got a car from them and in the first week it broke put air in my tires! This has been the worst experience I have ever had with any business ever. I got a car from them and in the first week it broke down and left my child and myself stranded in another state (12 hours from home). The service center I was able to get it to was having issues with the warranty company so I called Apple tree to find out what’s going on. One of their sales “managers” told me he would call the company and find out what was going on and call me right back, he never called me back. Called again and talked to another sales “manager” and he was rude and arrogant from the start. Told me “whatever way you and your daughter find to get home and whether the car works or not you’re paying for it.” Who does business like this. I have called multiple times a day every day for weeks to get them to do the right thing and they have been dodging my calls and not returning my messages. They are the most dishonest and cowardly company I’ve ever seen. I will be filing a report with the BBB, Honda of America, and the FTC for clear violations as well as obtaining legal representation to get this matter resolved since they can’t and won’t take care of their customers without being forced to. More

The Honda service department and specifically Brenda McCraw did an outstanding job repairing my Honda Odyssey. The braking system was exceptional noisy and the brake pedal went almost to the floor when McCraw did an outstanding job repairing my Honda Odyssey. The braking system was exceptional noisy and the brake pedal went almost to the floor when stepped on. The shop found that the brake pads were installed improperly and that there was air in the master cylinder cables. The service department was able to get me in just before the 4th holiday. My thanks to the whole team for a job well done. You have won another customer!! Dan Gaines More

Appletree Honda has been my best car buying experience! Everyone is friendly and very helpful. Betsy took really good care of getting me and my 3 kiddos into a vehicle that is just the right fit for us AND Everyone is friendly and very helpful. Betsy took really good care of getting me and my 3 kiddos into a vehicle that is just the right fit for us AND I even made a new friend in Betsy! More

Found an 86 Prelude, my daughters dream car..Working Found an 86 Prelude, my daughters dream car.. Working with Jamie and Steve was an excellent experience since we live near Washington, NC.(600mi) away Found an 86 Prelude, my daughters dream car.. Working with Jamie and Steve was an excellent experience since we live near Washington, NC.(600mi) away. More

Our Honda CRV tire pressure light went on while on the expressway and we pulled off the next exit. Surprised to see Apple Tree Honda Dealership off the exit. The service writer James King was super helpfu expressway and we pulled off the next exit. Surprised to see Apple Tree Honda Dealership off the exit. The service writer James King was super helpful and knowledgeable to make our delay and concern a pleasant experience. We pulled in with no appointment at 1:30pm and left at 3pm on a Friday afternoon. It appeared that the oil and tire service at the local Honda dealership in Florida put the tire pressure at 51 psi and not 32 as recommended. Thank you James for helping us on our trip and only wish we could have your expertise and professionalism back home. More

Lillian Anne Milazzo I referred a customer to Drake Lillian Anne Milazzo I referred a customer to Drake Hinton 5 months ago and was promised a $100 referral by January 16, 2021. It is now April 9 and Lillian Anne Milazzo I referred a customer to Drake Hinton 5 months ago and was promised a $100 referral by January 16, 2021. It is now April 9 and two visits and 5 phone calls later I still have not received my referral fee. This is most dishonest and untrustworthy dealership I have ever worked with. Drake Hinton disclosed personal information about my referral, down payment, credit score, interest rate, income and amount financed, I have purchased many cars over the years and I have never dealt with a more dishonest dealership or sales person in 40 years of buying cars. More

HORRIBLE DEALERSHIPSomething is VERY wrong with this HORRIBLE DEALERSHIP Something is VERY wrong with this dealership. My recent attempt at replacing my current Honda with another was turned into a buy HORRIBLE DEALERSHIP Something is VERY wrong with this dealership. My recent attempt at replacing my current Honda with another was turned into a buying nightmare. Tony Atkins the Sales consultant was GREAT. He was totally upstaged and sabotaged by a rather ignorant, cocky, and rude Business manager. Don't know where HE came from but he is a real piece of work! I actually decided to change brands (after 30 years) because of him. This dealership is constantly trying to up-sell whenever service is performed. They are all smiles but their only true motive is MONEY. Beware this a slip-shod operation. More

STAY AWAY!!!This dealership is not forthcoming and STAY AWAY!!! This dealership is not forthcoming and fails to exercise minimal customer service. Better to look elsewhere. If you write any revie STAY AWAY!!! This dealership is not forthcoming and fails to exercise minimal customer service. Better to look elsewhere. If you write any review you’ll see a great (on-line) response, but then try to get anyone on the phone for follow up. More

I AM A YOUNG BLACK WOMAN, and in a time where these companies are yelling Black Lives Matter this company has shown me that is NOT the case. I bought a certified pre-owned car from here in Oct the companies are yelling Black Lives Matter this company has shown me that is NOT the case. I bought a certified pre-owned car from here in Oct the 2020 to celebrate my 30th birthday. I went to the dealership with a Pre-approval letter from my bank. I was hastled to try financiing through their company, in which they promised to only run my credit once. That was a lie, it was ran over 8 times in which my bank was still the company I decided to go with. Less than 48 hours after having the vehicle, all of my warning lights came on. This resulted in me spending the Friday night of my 30th birthday weekend at the Honda dealership. It has now been less than 3 months and within that timespan: - ALL of my warning lights came on again, which has resulted in me making multiple trips to the service department -My fuel injectors have had to be replaced - I was promised 2 complementary oil changes just to be told I only have 1 - I was told upon my next service my transmission fluid would have to be replaced (I haven’t even driven it 5,000 miles smh) - I went in for an oil change and was told to have my tires rotated. Less than a mile down the road my tire pressure light came on. I called the service department and was instructed to reset it. Less than 10 miles later it came back on. To make matters worse my oil maintenance information was not reset. I have yet to hear back from the service manager as this issue has yet to be resolved. This has shown me that their customers don’t matter to them. This has been a xxxx poor experience, and I will be sharing this with everyone and on every social media platform. More