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Apple Tree Honda

Fletcher, NC

3.2
200 Reviews

242 Underwood Road

Fletcher, NC

28732

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Showing 200 reviews

June 11, 2022

Quoted 1. 5-2 hours Still here after 3 Hire more people or just be honest Spent my time diagnosing the problem on forums. As it turns out it’s a 1700$ probl More

by I want Togo home now
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Some service guy
Jun 13, 2022 -

Apple Tree Honda responded

At your earliest convenience, feel free to give us a call so that we can look into your experience. We strive towards providing the highest quality of service, and sometimes that may take longer than expected. That said, we would be more than happy to dive into your visit, the services, and what required the length of your waiting period. Richard Lupo Service Manager 828-684-4400

June 06, 2022

They showed a Honda crosstour when I inquired about they said it was already gone but they had other car, they did this with two different crosstours, just a bait and switch scam to get you to the dealershi More

by Nick Fuentes
Price
Recommend Dealer
No
Employees Worked With
don't know
Jun 07, 2022 -

Apple Tree Honda responded

Hello, Nick. It looks like you were unable to get the vehicle you inquired about. At your earliest convenience, please feel free to reach out so that we can look into what exactly you're looking for (trim, price range, etc.) and have our Product Specialists see what they can do. Matt Sewitsky (828) 684-4400

April 09, 2022

Very friendly, fast and efficient. Nick was an excellent salesman and Zach was very efficient. Would recommend this dealership over and over. I bought two cars there and have been plea More

by Tyarber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Robert
Apr 11, 2022 -

Apple Tree Honda responded

Congratulations on the two cars, Tyarber! We appreciate you taking the time to share your thoughts. If you ever need additional assistance, be sure to let us know!

January 11, 2022

In November I purchased a BMW from Apple Tree. They provided us with the carfax report and you would think coming from a legit dealership that the car would not have any issues and at first it did grea More

by lexingtonboi79
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Sewitsky
Jan 12, 2022 -

Apple Tree Honda responded

Hello, lexingtonboi79. We never strive for anything but a pleasant and memorable experience for our guests. Your frustration is understood, and we're hoping you'll give us a call so that we can finally connect and work towards a positive resolution. Matt Sewitsky General Sales Manager (828) 684-4400

Jan 12, 2022 -

lexingtonboi79 responded

Matt i have attempted to contact you multiple times and even left messages with the reception to give to you with no response back and i would leave a message on your voicemail but your mailbox is full and will not accept messages. You have my information and you can contact me from one of the many messages i have left for you....

December 01, 2021

Made an appointment to have our car repaired and dropped it off the night before. They didn’t take our car at the appointed time and they took other cars that were dropped off that day. They called us about More

by huntersteve519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe service advisor
Dec 08, 2021 -

Apple Tree Honda responded

Hello, Huntersteve519. When you have a moment, please contact us so that we can dive into your experience a bit more. We would like to receive some additional clarity and work towards a positive resolution. Thank you. James King Service Manager 828-684-4400

November 10, 2021

Went in for service. Told I needed a $50 part that “snapped” into place. Ordered and paid for part in advance. Came back for ”simple” install, signed work order for $0 labor charge. Was later informed More

by Wnp176
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Nov 23, 2021 -

Apple Tree Honda responded

Hello, Wnp176. At your earliest convenience, please feel free to contact us directly so that we can get a bit more clarity on this situation. We would like to work towards a positive outcome. James King Service Manager 828-684-4400

November 06, 2021

This is to recognize Jeff of the service department for his outstanding performance on Saturday morning, in getting our vehicle repaired and returned to us in a very timely manner. Jeff went above and bey More

by Ricko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 09, 2021 -

Apple Tree Honda responded

Thank you for the kind words, Ricko! We greatly appreciate your business, and are thrilled to hear that Jeff provided you with a memorable experience.

October 16, 2021

Would not recommend this “stealership” as they will lowball. Buyer beware. Made an hour and half commute and ended up getting the typical run around. I had substantial cash down payment; and trade in a More

by iwouldfallapar123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doesn’t matter
Oct 26, 2021 -

Apple Tree Honda responded

Hello, please reach out to us at your earliest convenience. We would like to get to the bottom of your experience and why it was not as enjoyable as it should've been.

October 11, 2021

For over 16 years, AppleTree Honda has flawlessly maintained our 2004 Honda Element, and AppleTree continues to maintain our 2016 Accord...and on October 11, 2021, we were very pleased with every asp More

by dukewoodhull
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Betsy Woods, Zain Rigsby (sp?)
Oct 15, 2021 -

Apple Tree Honda responded

We greatly appreciate your kind words, Duke! If you ever need any additional assistance, be sure to let us know. Thank you for being a part of our Apple Tree community!

October 08, 2021

I bought a Fit from Apple Tree Honda. The check engine light came on at 15,000 miles. The computer diagnostic codes stated emissions leaks which they could not find, so they concluded I didn't tighten th More

by sjesswill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark
Oct 08, 2021 -

Apple Tree Honda responded

Hello, sjesswill. Your experience does not sit well with us, and we never strive for anything below an exceptionally amazing experience. We would like to get to the bottom of your visit. When you are able, please give me a call directly. James King 805-988-2320

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