Apple Tree Honda

Apple Tree Honda is the best This is the 4th vehicle I have purchased from Apple Tree in the last 5 years. They are friendly, easy to deal with and concerned with my needs when I This is the 4th vehicle I have purchased from Apple Tree in the last 5 years. They are friendly, easy to deal with and concerned with my needs when I tell them what I want. Liam Wood is fantastic and James King in service is top notch. I have never had an issue come up that they failed to address in a timely manner either when purchasing or in service. I highly recommend Apple Tree to all my friends and family and anyone else who is looking to purchase a vehicle. Having dealt with other dealers in the area with less than stellar reputations, Apple Tree was a breath of fresh air when it came time to buy a new vehicle. There were no gimmicks or smoke and mirror tactics, just plain straight forward dealings. Don't waste your time with the gimmicky dealers, just go see Aplle Tree Honda when you need a new car. More

Background: I've owned 3 Hondas and one Acura over the past 30 years. In the late 80's and 90's Apple Tree was known for lousy service and poor customer treatment. It was so bad I purchased 2 of the 3 the past 30 years. In the late 80's and 90's Apple Tree was known for lousy service and poor customer treatment. It was so bad I purchased 2 of the 3 Hondas from other dealers in Hickory and in Forest City although I live in Asheville. I switched to a German car for 9 years and then in 2012 purchased an Acura. I'm sorry to say the service and parts department at Apple Tree is still one of the worst I've ever dealt with. Service has been inadequate in dealing with simple problems. ( Trim by windshield recall). Parts... little or no help. 1. I needed a replacement key for a factory rack. After 20 minutes of looking on line the parts manager told me he couldn't help me and gave me the national service number. A waste of my time and effort. I called the national service number and in 3 minutes had the part sent. 2. Today I went to the parts desk to buy some windshield wiper inserts. I waited 10 minutes for anyone to acknowledge my existence. I was told by service manager that the parts manager would be " right back". Yes- only one employee for the parts department. (Contrast this to the local VW dealer where there are 2-3 parts employees and are very thorough and helpful.) While I waited 3 service employees sat and surfed on their phones. 5 minutes later the parts manager arrives and… wait for it… didn't help me. Really?!? Yep. Looked at me waiting and kept walking. Five minutes later I walked out vowing NEVER to give any business to Apple Tree again. This Honda and Acura dealership has been and continues to be the worst dealer in the southeast. They treat their customers like trash. Buy your Honda or Acura anywhere but here. Insulting to customers who have paid a premium for Acura. More

Two weeks ago we went in to see what was available for a new lease. We would be trading in my current lease which is up in August. After spending a few hours there, they told us to come back with the car in new lease. We would be trading in my current lease which is up in August. After spending a few hours there, they told us to come back with the car in a couple of days and they would have what I wanted. I wanted a white 2013 CRV. We called to verify twice that day and then went in after work. Turns out they did not have a white one so they offered me a rainbow of other colors. I want white and they said they had it. They offered to get me a white one for $15 more a month. Why should I pay for their mistake? We ended up leaving with the promise of a white car after having left a deposit of $300 which they said they were not going to cash. Guess what? They cashed it. Still no car. One and a half weeks later, they say they have a car coming in today. The car was RED! These people are dishonest and we will never do business with them again. More

I purchased a used truck with low mileage 2 weeks ago. We noticed water leaking in the truck and called. They did not want to help us and resolve the issue their staff noticed when the vehicle was detailed b noticed water leaking in the truck and called. They did not want to help us and resolve the issue their staff noticed when the vehicle was detailed before we bought it. They said it is our problem since we didn't get an extended warranty, which would have not covered it either way. If they were in the business of customer service and wanted to help people, they would have fixed the problem instead of washing their hands of the issue being well aware they sold the vehicle to us in that condition. We did not notice this since it was not raining the day we purchased it, and was told it was a one owner vehicle with less that 26,000 miles and was gargaed. Scottie the salesman lied to us to get a quick sale. I would never buy a vehicle from Apple Tree Honda again. Please don't get scammed by this dealership, they do not stand by their products and did not want to do anything to make an issue they were aware of right. More

This was the fourth car I purchased from Apple Tree, and ever time they have been great to deal with. They gave me a great deal on the new car and more then I wanted on my trade. Win win for both. Thanks ag ever time they have been great to deal with. They gave me a great deal on the new car and more then I wanted on my trade. Win win for both. Thanks agian for making me a very happy client. More

The customer service in the Service department is non exsistant. I didn't purchase my Honda from Appletree, so when the service tech I was talking to found out, the next words out of his mouth were" OHH exsistant. I didn't purchase my Honda from Appletree, so when the service tech I was talking to found out, the next words out of his mouth were" OHHHHH you didn't buy it from us...." ( And that matters how?) = My first experience was trying to get a spare key made. It would have been ok, if I didn't have to call THREE times to give the same information , because someone didn't write it down. I called yesterday and left a message with the service department to return my call. 24 hours later I had to call them again, only to be told that I need to work my schedule around them. Apparently they don't have a full staff on Saturday and stay no later than 5 pm through the week, or appointment only from 5-8 on Thursday. ( I was told that if I came on Thursday at 5:30 there wouldn't be enough time to fix the front seat if anything was wrong. so I would have to bring it back) I am not quite sure why this company has to have the "my way or the highway" mentallity. I will drive to Greenville or Asheville to get Service done. More

I made an appt a week ahead of time to come in at 8:00 am for recall repairs. I was told when I made the appt that it may take 1/2 day so best to leave the car if I can. I made arrangements to leave it all for recall repairs. I was told when I made the appt that it may take 1/2 day so best to leave the car if I can. I made arrangements to leave it all day. When I arrived the gentlemen indicated he would "try" to get it done today. I was really taken back but assumed since I had made an appt a week ahead I would have some sort of priority and it shouldn't be an issue, but I did say that I had to have the car to go out of town the next day. I received a call at about 2:30 from this nice gentlemen that said he knew I needed the car Saturday and it looked like they would not be getting to it today. I was totally bewildered and quizzed him as to what else I could have done to get this accomplished. He indicated if I were to leave it overnight it would make it more priority. I have to admit, I shook my head and tried to get some sort of intelligence out of that comment. If they require folks to leave a car for 2 days then by all means tell them so when they make an appt on the phone so they can make arrangements to go somewhere else and not waste time going to Apple Tree. With peoples work schedules you can't jerk them around like that. We go out of our way to make special arrangements to be without a car while it is being repaired. Was it because it was a recall? No indication was made to me that this bumped it down the list. They later asked for a survey as to how they had done. Well, I told them. They offered to make it right and I refused, why would I want to do the same thing all over again. I made an appointment at Dick Brooks Honda in Greer, SC which was inconvenient for me but they got it done in 45 minutes. They will get my business from now on with service and purchases! More

We found a 2012 Honda CRV on autotrader.com within our We found a 2012 Honda CRV on autotrader.com within our price range so visited Apple Tree. My wife wanted a CRV while I preferred an Accord. We met We found a 2012 Honda CRV on autotrader.com within our price range so visited Apple Tree. My wife wanted a CRV while I preferred an Accord. We met with two superior individuals--Liam Wood and Tim Willis--and they helped us zero in on just what fit our requirements. Tim suggested a compromise between my wife and me--a 2012 Honda Crosstour, what he termed an "Accord on steroids." Liam worked with us on our tradein and a bottom line price. There was no nickel-and-dimeing or nonsense. Liam and Tim accepted our budget constraints, filled us in on the intricacies of the Honda electronics, answered all our technical questions, and were totally professional in every respect. We picked up the car the next day (after the prep service) and were extremely pleased with it. Liam phoned this morning to follow up on any questions we might have raised. We both highly recommend both Tim and Liam. More

My Honda Accord has been cutting off without warning. Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would get the person I needed for scheduling, then she put the phone down on her desk and proceeded to have a 15 minute chat with someone while I waited. I said hello a couple of times but she never even bothered picking up the phone or letting me know what was going on. Finally, after 15 minutes I just gave up and hung up. Then I went to their website and tried using their online scheduling tool. I submitted my contact information and described the issue I was having with my Accord in detail. That was 1 week ago and no one from Apple Tree has bothered getting in touch with me. Needless to say I have found another mechanic. I'm not sure what is going on at Apple Tree, but I definitely know I won't try them again. If anyone is having an issue with their Honda in the Asheville/Arden/Fletcher area I would recommend finding a good local mechanic and not bothering with Apple Tree. More

I placed a deposit on a used vehicle as was required by salesman on a Thursday and hoped to come to the dealership the next day to finance the vehicle. When I inquired with my credit union, I was eligible salesman on a Thursday and hoped to come to the dealership the next day to finance the vehicle. When I inquired with my credit union, I was eligible for my loan at only 2.49%. I let my salesman know that and was then contacted by a sales manager who was upset that I was not coming for my vehicle on Friday. In that conversation, we agreed that I would come on Tuesday to get my car with check in hand. His final words were that he would call me if he could not honor that agreement. On Monday morning, I received a call from my salesman to say that the sales manager had elected to sell the car over the weekend and of course there would be no cost to me. I was pleasant...did not use any four letter words but felt that this was extremely rude. I will not ever do business with this dealer again even on a car thousands below invoice. In my world, any organization is only as good as the word of those who lead the organization. More