Apple Tree Honda

The customer service I encountered when I had an inoperable car issue within 10 days of moving was outstanding. Danny, Caleb, and Katie response was professional and prompt. Can’t thank them enoug inoperable car issue within 10 days of moving was outstanding. Danny, Caleb, and Katie response was professional and prompt. Can’t thank them enough for assisting me to get me back on the road. More

I have taken my Fit and CRV to be serviced since purchasing them. For many of these appointments I worked with Brenda, a service center associate. She has always provided excellent service, clearl purchasing them. For many of these appointments I worked with Brenda, a service center associate. She has always provided excellent service, clearly stating what needs to be repaired or replaced, and quoting the cost of each. She has also been extremely personable, obviously caring about her customers. I trust her to walk me through the process of keeping my vehicles in excellent shape. In my view she deserves any extra incentives you can provide! More

Good help from salesman unfortunately they were not negotiable on price. Felt they were overpriced so I didn’t buy there. negotiable on price. Felt they were overpriced so I didn’t buy there. More

Purchased two new Hondas recently, a Honda CRV and a Honda Civic Sport, from this dealership. This is just my opinion but received the best service from Peter Estrada. He was especially helpful from st Honda Civic Sport, from this dealership. This is just my opinion but received the best service from Peter Estrada. He was especially helpful from start to finish. Would definitely ask for him again. Thanks again from consumer Steve and Gracie West. More

Peter Estrada amazingly found me a great sports car. He was extremely courteous and professional. I would recommend Peter to all my friends. He was extremely courteous and professional. I would recommend Peter to all my friends. More

Apple Tree Honda's service advisor, Joseph Gutierrez, and the team of service techs did a great job in replacing the splash shield on my new Honda Accord. Now I have peace of mind again when I'm driving my c the team of service techs did a great job in replacing the splash shield on my new Honda Accord. Now I have peace of mind again when I'm driving my car. Thank you, Joseph! More

This review is my opinion of our purchase of a 2023 Honda Accord Hybrid Sport L from Apple Tree Honda on 5/25/2023. It has been a truly horrible experience that just keeps on giving! Yesterday, I found dam Accord Hybrid Sport L from Apple Tree Honda on 5/25/2023. It has been a truly horrible experience that just keeps on giving! Yesterday, I found damage to the car’s interior that was clearly known and hidden. Under the spotless, new floor mats installed by Apple Tree Honda, especially the passenger side mats, you could clearly see the carpet under the mats were intentionally damaged from the heel(s) of a work boot being dug into the carpet. You can actually see the ridges left from the heel of the boots intentionally being forcefully scraped forward and back multiple times to ruin the carpet pile. How I know it was a work boot that did the damage was the fact that the new floor mats were not present in the car when the damage was made. You could clearly see the full pattern of the dirty sole of the boot in the passenger floorboard. Additionally, you could actually see the impressions of that passengers knuckles in the drop down handle above the passenger door. There are 4 permanent knuckle impressions in the headliner we did not see when we looked at the car. Now on to the tires. There are zero of the small rubber hair spikes on the edge of the tires that are present on all new tires. They are called 'vent spews', a weird name for something extremely common. Other names include sprue nubs, tyre nibs, gate marks or nippers. The hairs actually play a vital role in the tyre manufacturing process. The “new car” had 137 miles on it from “the Manager Driving It” and I believe the car was taken out on several hard drives that would scrub off the vent spews referenced above and force the passenger on those drives to grab the drop down handle on the passenger side and hang on for the ride! The floorboards, the tires and the knuckle impressions in the headliner all support this account of how this car was used just before we bought it. Again, who thinks to check under the brand new floor mats for damage to a “Brand New” car. The floor mats themselves were brand new with not a mark, dirt or any lint on them. The only floorboard not damaged, dirt or used was the driver’s rear seating area. The tires though are what lead me to put 2 and 2 together to find out how this car was driven By The Manager for 137 miles. It has been a terrible experience dealing with Apple Tree Honda before, during and after our purchase of what they can legally call a new car. I personally caught the Salesman, the Sales Manager and the General Sales Manager in lies misrepresenting the car, it’s condition, the price agreed to and that we could call the salesman if my wife didn’t like the car and they would get her something else. More

Again to get the legal out of the way. ..The following is simply our opinion of buying a car from Apple Tree Honda on 5/25/2023. I sent this to NCDOJ. As you have probably seen, Matt Sew ..The following is simply our opinion of buying a car from Apple Tree Honda on 5/25/2023. I sent this to NCDOJ. As you have probably seen, Matt Sewitski did finally contact us by email on June 8th trying to deflect from my honest reporting and review of the bait-and-switch deal Apple Tree Honda got us for. As Matt Sewitski knows, you know and I know, Apple Tree Honda paid an invoice price to Honda Motors probably less than $30,000. Everything else he says is but an attempt to mask their true business model which is to now to cover for the dealership, the salesman and not even mention the out the door, all in $35,000 deal that Tony Atkins and we agreed to. We never would have shown up otherwise. I never said the $1999 Honda Protection Plan was illegal. I said the fact they said it couldn't be removed was a lie and illegal to say it cannot be removed. They could in fact remove it and honor the verbal agreement Tony Atkins and we agreed to. Tony Atkins was acting as an agent of Apple Tree Honda with actual authority when he agreed to the $35,000 all in out the door deal and wanted us to come in. That is but one misrepresentation of the $35,000 all in out the door deal agreed to by us and Tony Atkins. This further discredits any attempt by Matt Sewitski to change the facts of this deal, the texts, what Tony told us and the deal he agreed to. I understand Matt Sewitski has to try everything he can at this point. Remember, I tried 8 times to contact him...3 at the dealership, one being by open email to their website "General Admin" email, and then 5 cellphone voicemails after a receptionist at Apple Tree connected me to his cell phone. I called him every morning the following week after dropping my wife off at work. He returned not one call, message or email. I was also able to send the owner Jason Locke an email describing our experience (Lockster1971@yahoo.com). It took a bit of time to track that email down! We have yet to hear back from the owner Jason Locke. The most important example of Matt Sewitski and Tony Atkins misrepresenting what was said and agreed to is Matt Sewitski's attempt to change the meaning of the text messages that were exchanged, and what we said to Tony Atkins on the phone on 5/26/2023 at 7:55 am...I said we did not want the car, we need to return it. It is too distracting for us...Joy. See if you can find what I originally called about. An Accord Ex with heated seats and remote start. That's all the car we really need. We will need some money back though.. I did not ever ask Tony Atkins or Matt Sewitski to ever swap the car or to break the law? What is he talking about? The car already had over 137 miles when we started home that night. I know they get some leeway on that I guess? Again, it was Tony Atkin's text message that said, "Spoke with my manager and he can't unwind the deal .. to trade for the EX would be an even swap". I asked Matt if he saw Tony's text, but either he did not see it or he did not understand the English it was written in? The text is not ambiguous at all and can only be read one way. Can you verify with Matt Sewitski and Tony Atkins by requesting Tony's texts, or have they been deleted? I have them. The texts don't lie. I don't care what they do with the car. I did not tell them what to do with the car. The car still sits in our driveway with 203 miles where we parked it at 10:30 pm on 5/25/2023. I was simply exercising what Tony Atkin told me to do..."give me a call if she(Joy) doesn't like it and we'll get you something else". Furthermore, Apple Tree Honda is very strategic to limit if not eliminate ways for a customer to contact them to leave a message, email, or cell phone message. One receptionist at Apple Tree did finally understand that I needed to speak with Matt Sewitski when she transferred me to his cell phone. Matt Sewitsky General Manager Apple Tree Honda-Acura 828-329-9081 ext 13 More