Apple Tree Acura

Very clean dealership. Everyone was professional and friendly. They were able to answer all questions that I had. Everyone was professional and friendly. They were able to answer all questions that I had. More

Always great! !! Love the car wash at the end. Service advisors are courteous and available. !! Love the car wash at the end. Service advisors are courteous and available. More

The service department staff is excellent, timely and responsive. John H. and J.P have great interpersonal and technical skills responsive. John H. and J.P have great interpersonal and technical skills More

Michael was awesome and informative! Was a pleasure meeting him, and he answered all my questions about financing my lease! Was a pleasure meeting him, and he answered all my questions about financing my lease! More

As always Brenda was great and much appreciated. Many thanks for all her friendly help. Many thanks for all her friendly help. More

Peter and Michael were great to work with! Most pleasant car buying experience I’ve ever had. Most pleasant car buying experience I’ve ever had. More

Good service. .I always have the service rep, john teiderman, do a check and confirm elements done .I always have the service rep, john teiderman, do a check and confirm elements done More

At appointment time CSR -JP was in the garage bay waiting for me to pull in. He quickly prepared the work request and reviewed it with me. He introduce me to another Pilot in the waiting room to enjoy discu for me to pull in. He quickly prepared the work request and reviewed it with me. He introduce me to another Pilot in the waiting room to enjoy discussing our flying experiences. After about 1 hour and 45 minutes all work was completed and JP processed my payment and walked me to my vehicle. Back on the road under 2 hours. More

My visit itself was great. "Joseph" was extremely nice & helpful. HOWEVER, Apple Tree needs to either get a more reliable AI scheduling system, or get rid of it! (Or at lea "Joseph" was extremely nice & helpful. HOWEVER, Apple Tree needs to either get a more reliable AI scheduling system, or get rid of it! (Or at least ALLOW me to reach a human to schedule, as I tried to do when I made the appt a couple of weeks earlier!! It would not give me that option!) So I woke up on Friday 9/25 to a reminder that my appt was at 8:00 A.M. the next morning, instead of 9:00 as I had scheduled! I KNOW that I clearly requested 9:00, even mentioning that 8:00 was too early since I live an hour away. But your phone system was down all day on 9/25, so I had a terrible time reaching you to correct my appt time for the very next morning! So you need to at least give your customers the OPTION of talking to a human to schedule! Maybe a company as large as yours also needs an alternate phone number for such occasions?! This was terrible. I spent way over an hour just trying to find an alternate phone number (impossible), or an e-mail--which I did FINALLY found. (Of course no one responded to the online form that I also filled out early that morning, in another attempt to reach you.) But thankfully, a human did answer that e-mail which I was eventually able to send, so my problem got fixed in time--but not without a LOT of stress on my part for several hours. You need to make some of these suggested changes, just to keep your company running when you have no phone service. And this was even a bright sunny day, of all times! There's no excuse for not having an alternative way for customers to reach you...without having to sleuth the internet for 2 hours to find one. EWS More

As always Christian is great! .. Takes care of everything and keeps me up to date on anything either of our cars need. .. Takes care of everything and keeps me up to date on anything either of our cars need. More