Apple Honda - Service Center

Unnecessary service charges and talked down to a woman. I am appalled by the service received at Apple Honda in Riverhead, NY. As a part of a visit to get an inspection and “Autobutler” service my wife ask I am appalled by the service received at Apple Honda in Riverhead, NY. As a part of a visit to get an inspection and “Autobutler” service my wife asked to have a tire looked at due to a low-pressure indicator appearing on the dash. After the technician looked at vehicle, the service advisor Michael Guarino informed my wife that the tire was missing the tire sensor. This was odd to me being that I witnessed (and have receipt for) a local tire shop recently changing the tire sensor due to the old one leaking air. After speaking with my wife, I called Mr. Guarino to inquire more about the tire sensor. He stated that the tire did not have a tire sensor, in his professional experience has never seen a tire sensor with a rubber stem meaning that there was no sensor in the tire (a clearly incorrect statement). I agreed to the sensor being changed, thinking that the message from the service tech must have been misunderstood by Mr. Guarino and that air must have been leaking from the stem/sensor. 4 days (and less than 30 miles of driving) after paying $181.94 (plus tax) the tire pressure light came back on and my wife returned to Apple Honda. A nail was found in the tire which Mr. Guarino had removed, however speaking down to and being rude to my wife the entire time. After expressing that she was upset with the charge for the sensor, he arrogantly explained that tires rotate many times, the nail must have been picked up after the service and the charge was not going to be refunded. The unnecessary service and charge were bad enough, but the manner Mr. Guarino treated and spoke to my wife was unacceptable. As a man, I wonder if I went and had dealt with Mr. Guarino if he would have treated me in the same way? As a loyal Honda owner, I have no desire to find out. I will simply take my future business elsewhere. More

Great service and everything was explained to me. I went to the dealership to take care of a software update with my new car it was taken care in a quick efficent m and everything was explained to me. I went to the dealership to take care of a software update with my new car it was taken care in a quick efficent manner More

Great! The service is always excellent. The waiting area is clean and provided with water and coffee. they also have wifi for the customers. my daughter i The service is always excellent. The waiting area is clean and provided with water and coffee. they also have wifi for the customers. my daughter is entertained with her tablet. I recommend it! More

Service was preformed quickly and I was kept informed of the progress. Waiting room was clean and quiet. I would return again for future service. was preformed quickly and I was kept informed of the progress. Waiting room was clean and quiet. I would return again for future service. More

Great service! Brought my Honda CR-V in for a recall. Apple Honda had the problem fixed in less than an hour. It’s a great place to buy and get your car serviced! Brought my Honda CR-V in for a recall. Apple Honda had the problem fixed in less than an hour. It’s a great place to buy and get your car serviced! More

Dependable Quality Apple Honda can be relied upon to provide quality service whenever needed. They provide a loaner car when the service takes more time. There isn't e Apple Honda can be relied upon to provide quality service whenever needed. They provide a loaner car when the service takes more time. There isn't enough good to say! More

Great service I have been bringing my car to the Apple Honda Service team since I bought it. They have always taken good care of me. John T., my service advisor tak I have been bringing my car to the Apple Honda Service team since I bought it. They have always taken good care of me. John T., my service advisor takes a personal interest in making sure my care was serviced properly and that I left happy. Great job guys. More

No wait time, courteous, friendly and helpful employees. Always had confidence in Apple Honda. All employees are knowledgeable, patient and willing.to be of help. Our car was done sooner than expected. Mi Always had confidence in Apple Honda. All employees are knowledgeable, patient and willing.to be of help. Our car was done sooner than expected. Mike called us back promptly when we couldn’t start the newer loaner car. More

Great service when ever we bring our car to Honda and Mike we have great service. He fit us in because a local service station mechanic had said our car needed ex when ever we bring our car to Honda and Mike we have great service. He fit us in because a local service station mechanic had said our car needed extensive repairs. Of course the mechanics at Honda found nothing wrong. Mike was great to fit us in and the car was ready in a few hours. Thanks Mike. Everyone should go to Honda.. More

Recall Update was done promptly and quicker then the time allotted to do it. Very satisfied. With customer service, Mike in Service and how the work was perf Update was done promptly and quicker then the time allotted to do it. Very satisfied. With customer service, Mike in Service and how the work was performed. More