Apple Honda

Fast Service My service manager, John Turano, is always pleasant! He gets me in and out. They let me know what needs to be done on my car without making me feel p My service manager, John Turano, is always pleasant! He gets me in and out. They let me know what needs to be done on my car without making me feel pressured. I would recommend this dealership. More

Inspection and seat problem Quick and easy! Have worked with Mark over the years and really appreciate him. We're on our 2nd Honda and are contemplating buying a Ridgeline. (Don' Quick and easy! Have worked with Mark over the years and really appreciate him. We're on our 2nd Honda and are contemplating buying a Ridgeline. (Don't call us well call you!) More

Excellent service John is the best. My car is always ready when he tells me. Usually he provides me a loaner to go home rather than waiting. The service always meets wi John is the best. My car is always ready when he tells me. Usually he provides me a loaner to go home rather than waiting. The service always meets with my expectations. I recommend Apple Honda for both sales and service. More

My new car 5 stars! Super nice, efficient, wanted me to give me the best deal, and no BS. Great experience at Apple Honda-excited about my new accord! 5 stars! Super nice, efficient, wanted me to give me the best deal, and no BS. Great experience at Apple Honda-excited about my new accord! More

Great experience again!! John Turano is the best! Best customer service hands down. Kept me updated on the progress. Offered coffee. When a part was not in stock was quick to John Turano is the best! Best customer service hands down. Kept me updated on the progress. Offered coffee. When a part was not in stock was quick to offer a car to use in the interim. Even though ended up not needing it definitely appreciated the offer. Look forward to returning. When the time comes will definitely get my next car here More

Maintenance I have been a customer for over 20 years. It’s always a pleasure as the service has continually been great. I would definitely recommend the great ser I have been a customer for over 20 years. It’s always a pleasure as the service has continually been great. I would definitely recommend the great service More

very good service dept. I have had very good service over several years. I have owned many Honda's both civics and accords,and service is good. thankyou both. I have had very good service over several years. I have owned many Honda's both civics and accords,and service is good. thankyou both. More

Unnecessary service charges and talked down to a woman. I am appalled by the service received at Apple Honda in Riverhead, NY. As a part of a visit to get an inspection and “Autobutler” service my wife ask I am appalled by the service received at Apple Honda in Riverhead, NY. As a part of a visit to get an inspection and “Autobutler” service my wife asked to have a tire looked at due to a low-pressure indicator appearing on the dash. After the technician looked at vehicle, the service advisor Michael Guarino informed my wife that the tire was missing the tire sensor. This was odd to me being that I witnessed (and have receipt for) a local tire shop recently changing the tire sensor due to the old one leaking air. After speaking with my wife, I called Mr. Guarino to inquire more about the tire sensor. He stated that the tire did not have a tire sensor, in his professional experience has never seen a tire sensor with a rubber stem meaning that there was no sensor in the tire (a clearly incorrect statement). I agreed to the sensor being changed, thinking that the message from the service tech must have been misunderstood by Mr. Guarino and that air must have been leaking from the stem/sensor. 4 days (and less than 30 miles of driving) after paying $181.94 (plus tax) the tire pressure light came back on and my wife returned to Apple Honda. A nail was found in the tire which Mr. Guarino had removed, however speaking down to and being rude to my wife the entire time. After expressing that she was upset with the charge for the sensor, he arrogantly explained that tires rotate many times, the nail must have been picked up after the service and the charge was not going to be refunded. The unnecessary service and charge were bad enough, but the manner Mr. Guarino treated and spoke to my wife was unacceptable. As a man, I wonder if I went and had dealt with Mr. Guarino if he would have treated me in the same way? As a loyal Honda owner, I have no desire to find out. I will simply take my future business elsewhere. More

Great service and everything was explained to me. I went to the dealership to take care of a software update with my new car it was taken care in a quick efficent m and everything was explained to me. I went to the dealership to take care of a software update with my new car it was taken care in a quick efficent manner More

Great! The service is always excellent. The waiting area is clean and provided with water and coffee. they also have wifi for the customers. my daughter i The service is always excellent. The waiting area is clean and provided with water and coffee. they also have wifi for the customers. my daughter is entertained with her tablet. I recommend it! More