Apple Honda

Long story short, I purchased a used 2010 Honda Civic on 7/19/12 with an extended warranty ($1,600). The following week I decided to cancel the extended warranty so I went to Apple Honda on 7/26/13 and com 7/19/12 with an extended warranty ($1,600). The following week I decided to cancel the extended warranty so I went to Apple Honda on 7/26/13 and completed the necessary paperwork. John Bracken told me that it would take approximately 2 to 3 weeks to credit the $1,600 to my car loan. After several phone calls, emails, and other nonsense, my car loan was finally credited 2 1/2 months later. I called Corporate Honda on 10/8/13. That evening I checked my car loan balance and sure enough, my loan was credited $1,600. I would never deal with this dealership or Finance Manager (John Bracken) again. More

Inoperable trunk/gas cap release cable cost $110 plus tax to diagnose and then $400 to install a $30 part. This is highway robbery, especially the diagnostic charge. tax to diagnose and then $400 to install a $30 part. This is highway robbery, especially the diagnostic charge. More

We were interested in a used hybrid vehicle from Apple Honda. We were shown a filthy, dirty vehicle with missing trim. We were assured the vehicle would be delivered to us in two days time “like new.” Honda. We were shown a filthy, dirty vehicle with missing trim. We were assured the vehicle would be delivered to us in two days time “like new.” We were assured that the car had blue tooth technology and that it was clean pass certified. After paying cash for the vehicle, I came to find out that the car still had a large ink stain on the back seat, a chocolate stain on the back seat headliner, the trim was STILL missing, the car was NOT clean pass certified and the blue tooth was missing. I was told to bring the car in, by the General Sales Manager, for the car to be cleaned, trim to be replaced and the blue tooth to be installed. When I brought the car in, the service department was not even aware of me and didn’t have me on the appointment schedule. They did fit me in, and gave me a FILTHY loaner (sticky seats, crumbs all over the place, cigarettes and garbage in the consoles and glove compartment) that they said I might have for a day at the most. We have been REPEATEDLY lied to about the status of the repair. In trying to backpedal, they lie more. Finally, after having the loaner for over a week (longer than I drove the car I bought before I brought it in for service), we started to complain. We were met with rudeness, more lies and my husband was even cursed at by the Service Manager and told that if he kept acting like an ------- that “we’d get less than nothing from them.” I immediately went to the dealer in person to complain. The sales manager told me that I was “lucky to even have a car to drive from them” and when I complained about the amount of gas this loaner uses compared to the hybrid that I bought for economic reasons, he thought throwing money at me was the answer. When I said that would “help” he was AGHAST that money did not solve the problem. Needless to say, I was AGAIN promised my car for today. I’m still waiting. I don’t expect it, or a check, or anything else from these rude men. Do not deal with any of them, especially their incompetent, lying, service department. If I could tell them to keep the car and get my money back at this point, I would. More

To make a long story short - stay away from this dealership. Basically after 2 days of buying a car and agreeing on a price. I made a bank check out to Apple Honda as instructed I was then handed dealership. Basically after 2 days of buying a car and agreeing on a price. I made a bank check out to Apple Honda as instructed I was then handed over to the Finance guy who tells me there is a "math" error and I owe $1000 more!!! What a scam! More

I initially worked with Eric Nicols over the phone, agreeing IN WRITING via email on the terms of a deal. Apple matched a written ad and offer by a local competitor who simply did not have the color I agreeing IN WRITING via email on the terms of a deal. Apple matched a written ad and offer by a local competitor who simply did not have the color I wanted. I gave a deposit and stopped pursuing a transaction with my local dealer. Eric seemed like a terrific guy and connected me with John Jay to complete the transaction. Then the story started to change. The color I wanted was gone - but they insisted they could get it. WRONG. Could not get it. Offered me a different color or my chosen color in a different trim level. Since they appeared to be working so hard and seemed like decent people, I wanted to stick by them, even if I couldn't get exactly what I was promised. After driving over an hour in heavy traffic to close the deal I sat down with JohnJay, we started to write up the contract. Suddenly I noticed the downpayment was over 1500$ higher than I was promised (in writing by eric!) When I asked why, JJ said "fees". Fees? "Yes, you worked this all out with Eric on the phone. This is what I was told. I can't change it." I showed the written agreement, clearly stated in an email on my phone. "I can't do anything." JJ said "We are not making any money on this deal as it is...." I asked to see Eric, who was "gone for the weekend." I told JJ I would connect with Eric on Monday and straighten everything out. I sent a detailed email which included the terms he and I had agreed to. By Monday afternoon I thought better of working with these people and cancelled the deal. Long story short, Apple and their staff embody all the bad stereotypes about car salesmen. False promises, half-truths, and blatant lies. Think twice before driving all the way to Riverhead on the promise of a good deal. The strategy is clear: Promise people whatever they want, and after they drive all the way to Eastern Long Island, try to alter the deal with additional fees and charges. They clearly hope that you are either too stupid to notice or too tired to care. A written agreement means little to these people - as do good business ethics or decency. As for the positive reviews, take them with a grain of salt. Anyone can have their friends and family post good things on these boards. My account is genuine and true. STAY AWAY from APPLE. Better to pay a little more, stay local and know exactly with whom you are dealing. More

We were hussled on the price for a 2011 Honda Accord. During 2 trips to Apple Honda we discussed the price for a Honda Accord at the internet listing of $19,500. When we were ready to buy the car they in During 2 trips to Apple Honda we discussed the price for a Honda Accord at the internet listing of $19,500. When we were ready to buy the car they informed us there was an additional fee of $995. Frank said this fee was highly visible on their web site. But unless you knew exactly where to look one would never find it. This feels to us as if we have been decieved on the price and Apple Honda does not conduct business ethically. Shame on you. More

I HAVE HAD MY 2009 ACCORD COUPE SERVICED HERE FOR THE LAST 4 YEARS. I HAD RELOCATED AND WANTEDTO HAVE SERVICE CLOSEBY. I HAVE ALWAYS FOUND EXCELLENT CUSTOMER SERVICE AND PROFESSIONALISM FROM THE SERVIC LAST 4 YEARS. I HAD RELOCATED AND WANTEDTO HAVE SERVICE CLOSEBY. I HAVE ALWAYS FOUND EXCELLENT CUSTOMER SERVICE AND PROFESSIONALISM FROM THE SERVICE PERSONNEL. IN SEPT 2012, I LEASED A CRV FROM THIS DEALERSHIP. I DID BUSINESS WITH JEFF SCHEPPS (SALES) AND JOHN BRACKEN (FINANCE). THEY WERE VERY KNOWLEDGABLE, THOROUGH, AND COURTEOUS. LAST WEEK, I PURCHASED A 2013 ACCORD SEDAN. ONCE AGAIN I DID BUSINESS WITH JEFF AND JOHN. THEY EXHIBITED WHAT THEY DO BEST. THERE WERE A FEW HURDLES THAT HAD TO BE OVERCOME TO MAKE THIS SALE HAPPEN. THEY ACCOMPLISHED THIS IN A TIMELY MANNER TO THE SATISFACTION OF BOTH PARTIES. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP, ESPECIALLY THE TEAM OF JEFF SCHEPPS AND JOHN BRACKEN. More

We were making an out of state purchase(4 Hrs from this dealership). Contacted Jeff on phone for a pre-owned luxury car. The car seemed to be very good, lowest price on the internet. He was very nice on ph dealership). Contacted Jeff on phone for a pre-owned luxury car. The car seemed to be very good, lowest price on the internet. He was very nice on phone and we decided to make a $500 deposit(Refundable) so that we can go and check out the car over the weekend. Also told them that we have another car to trade and discussed on a ball-park price for trade in. We went on the Sunday and finalized everything. They seemed to be very nice. Got a fair quote on our trade-in after some discussions. But the sale was not finalized because banks were closed on Sunday and the manager(John J) said that we can come up next weekend and take the car with us. We tried contacting them entire next week to make sure that all the paper work went through and that we were on track to pick up our dream car on the weekend. I kept getting response it is going all fine and that I will be contacted on Friday with bank details for payments, intesret rate etc. Till Friday evening I did not get any call(John J or the sales man witj whom we wpoke were not just ready to come on the phone). I kept getting the response from receptionist that they are tied up and will call back. Finally at 8 pm on Friday I got call from John J saying that car has been sold! He was not just ready to talk anything and was in a rush saying that the dealership is closing and the alarm will sound. I pushed him to talk for couple mins and he just said that we were not able to give you that price for your trade in and hence we have sold the car. I asked him, if that was the problem you should have called me up and told me that do you still want to buy the car.(We had finalized the deal last week only it self so I was being nice that I could have taken that option too and sold my car my self). John's reply was that this did not strike me!!! And when we were there he kept on talking about their 50 years of history and all that and this does not strike him!!! Nor does he have any courtesy to inform earlier. Clearly, they got another buyer(where there may have been no trade-in hassle or the buyer paid few hundred dollars more who knows) and these guys sold that car. No one came to answer my call entire Friday as they must have been waiting to finalize this deal and then only talk to me. Even though this dealer seems to be great, lot of great cars, great reviews but our experience was filled with DISHONESTY from APPLE HONDA. Don't recommend out-of-state buyers to this place at all. Also if the dealer has no integrity and this kind of dishonest attitude, even the local purchasers can be at risk with their car purchase as anything could be wrong with the car and APPLE HONDA acts with DISHONESTY and NO INTEGRITY. More

This is my fifth Vehicle from this dealership and Eric Goetz. I found Eric to be extremely friendly,honest,and trustworthy. Eric has consistantly provided me with an outstanding level of customer service, Goetz. I found Eric to be extremely friendly,honest,and trustworthy. Eric has consistantly provided me with an outstanding level of customer service, and I have referred friends and family members to him.Eric goes out of his way to ensure that his customers are happy and satisfied with their purchase.Eric also does not forget you after the sale is made.He consistantly calls you throughout the year to make sure you are satisfied and answers any questions or concerns you may have. More