Apple Honda

HORRIBLE!!! STAY AWAY FROM APPLE HONDA IN RIVERHEAD!!!! WORST CAR BUYING EXPERIENCE EVER!!! Not only did Apple Honda attempt the worst bait and switch I've ever seen on pricing, but they also pulled bait a WORST CAR BUYING EXPERIENCE EVER!!! Not only did Apple Honda attempt the worst bait and switch I've ever seen on pricing, but they also pulled bait and switch on their sales staff, so you couldn't get a straight answer on the prices the previous person you spoke to had committed. After thinking we finally had secured pricing from them, we went in to sign papers only to hear from the manager Gary that the quoted pricing "would be impossible for them to do". The salesman we'd spoken was mysteriously off that day even though we'd scheduled a specific appointment with him just the night before. When we asked the manager to call him on his cell to verify the deal we were told they didn't have his cell number! WE WALKED OUT AND HAVE SINCE HEARD SIMILAR EXPERIENCES FROM OTHER LOCAL PEOPLE. More

Told me I needed rear breaks I went to Apple Honda at 16k miles to get an inspection and to have them look into the check engine light. The fixed the issue causing the check engi I went to Apple Honda at 16k miles to get an inspection and to have them look into the check engine light. The fixed the issue causing the check engine light under the warranty. When they called to go over what was needed they quoted the usual, both internal and external filters. Then he said the brakes were worn out and although they "just passed inspection", they should be replace, especially the rear..... I said to hold off as I didn't have the $260 dollars at the time. So I went online and ordered brake pad. pulled the rear and they were like new! Literally a quarters width lower than the new one I held in my hand. The I pulled the front thinking they made a mistake and meant the front pads.... Nope same thing barely worn...... They were going to do unnecessary work in order to puff up the bill. More

xxxx is the word Went to buy a Crv found the car filled out the paperwork thay called to say all is good come pick the car up i said what is my payment thay said we do Went to buy a Crv found the car filled out the paperwork thay called to say all is good come pick the car up i said what is my payment thay said we don't Discuss payment on the phone you have to come in So I knew something was up The finance guy Paul gave me a payment and said it Includes Every warranty he could tack on and free car washes i said what Is the individual breakdown of all that and i don't want that You got even sleazyer so i said to my wife were out of here then the Salesman Orlando came out as i got up and said whats wrong i said i don't like this guy he said ill Finish the paperwork With you he cut the payment 70.00 so i took the car when i went home i saw thay added 3 payments and Didn't disclose xxxx More

Left hand doesnt talk to right We were very disappointed on the process at this dealership. Everything BUT the salesman went wrong. Our salesman, Chanse, kicked butt. I'm not sure w We were very disappointed on the process at this dealership. Everything BUT the salesman went wrong. Our salesman, Chanse, kicked butt. I'm not sure what the xxxx happened in management part of dealership. I would not recommend the dealership - we bought our pilot from honda of westport. More

Con-artists at their finest, do yourself a favor and AVOID!! Just a cursory overview, I purchased a 2010 Honda Accord at this dealership in 2010, as well had my mother, and former supervisor come here for their Just a cursory overview, I purchased a 2010 Honda Accord at this dealership in 2010, as well had my mother, and former supervisor come here for their car purchasing needs as well. This is where my exuberance for this dealership ends. I've been actively having my car serviced at this dealership since I purchased it in 2010. Well today, on 5/8/15, this place really blew me away. I brought my car in for servicing which included the need for an oil change, detailing, and a NYS inspection. Now, anyone that comes to this dealership for servicing knows that as part of any servicing, even a menial oil change, they always perform a free multi-point inspection of your car as part of the process. Naturally one would assume that they would do this before they actually inspected the vehicle. Clearly, if you have an issue on the emissions side, that would have to be dealt with during the NYS inspection regardless, but at least they could spot anything on the safety side before they were to begin the actual inspection. Anyways, a little more than one hour after dropping my car off, I receive a call from Bob Liardi telling me that my inspection failed because my license plate bulb was out, a LICENSE PLATE BULB!!! How that even constitutes part of a safety inspection is beyond me. We're not talking a headlight bulb, brakes, taillight bulb, tie-rods etc. We're talking a license plate bulb. Now anyone knows that this bulb costs about $2 at any auto store and takes all of about 1 minute to replace. So naturally to avoid having to pay another $10 to have the car reinspected, I ask what it would cost to replace the bulb. Mr. Liardi tells me with "parts and labor, you're looking at $27"!!! I can't even begin to describe to you how ludicrous this sounded to me. I proceeded to inform Bob that I would change it myself on their lot and that they could scrap the detailing on the car due to this incident much to his chagrin. If this wasn't bad enough, this dealership, for as long as I've known them, has offered a rewards program which included the ability to earn cash back on any service you had done at the place. It wasn't much, but if you let the points build up after while, it could get you a free oil change now and again. Suffice it to say, I was one of the rubes that let my point balance build up. So, when I went to pay for my failed inspection and oil change today, I was going to use my points balance to offset some of the cost. The woman at the cashier window saw me with the VIP card in my hand and told me that they didn't accept the card anymore and then she slapped the cashier window where a flyer was posted stating that "no more points would be accrued beyond January 2nd, and that all points balances would expire on April 30th". Now again, these people have no problem emailing me weekly ads on their in stock inventory, as well as other unsolicited sales offers. One would think that, being that they have my email address as well as my phone number, they would offer me a courtesy call/email to tell me that the program was ending. Alas, this wasn't in the cards since they knew they would be able to screw enough people over that wouldn't be coming into the dealership in this 4-month time frame. All in all, this is a terrible dealership and you should avoid it at all costs. Trust me and go to a more reputable dealer. This place just lives to scam you any which way they can, just trying to give any prospective buyers a heads-up of what you will be in store for if you do wind up going here, though I hope that all will heed this review and be smarter than that. More

Thank you Gerard! What a wonderful experience I had buying a car for my son. I have never owned a Honda, but had heard great things about the 2015 Honda CRV. I decided What a wonderful experience I had buying a car for my son. I have never owned a Honda, but had heard great things about the 2015 Honda CRV. I decided to go to Apple in Riverhead, which is about 10 miles from my town. From the minute I walked in, I got a good feeling about the place. Gerard was knowledgeable, friendly, and a very "low-pressure" type of salesperson. I received an extremely fair price and was so impressed at how quickly I was able to pick up the new car once it arrived on their lot. I knew I made the right choice because each time I went to the dealership, it was busy with people looking and buying cars. More

WORST dealer ever! Horrible service! I was going to buy a brand new car but was unsure at that moment. The sales person named CHRISTOPHER talked me into it by saying th Horrible service! I was going to buy a brand new car but was unsure at that moment. The sales person named CHRISTOPHER talked me into it by saying that he receives commission making me feel guilty for not wanting to buy it. I then told him I would think about it in the next 5 days and when the 5th day came, he was calling my insurance like crazy (to get the transfer of plates) and I called him and informed him that I was no longer interested. He then got mad at me and hung up on me disrespectfully. Since I had a paid a $250 deposit, I went to Apple Honda to get my deposit back and so the sales person (who guilted me into doing this) was busy with helping a family out, I waited 50 minutes. I then saw he walked outside to talk to a customer who was looking around for cars and then came back in to make a deal. I got extremely mad because I obviously knew he was making me wait since I didn't want to buy the car and he was also mad at me. I told the customer nearby to not buy the car from him and the manager started screaming at me. He threatened me by saying he wasn't going to give me my refund and was going to call the cops. Since I didn't do anything illegal and knew I wasn't going to get arrested, I waited and the police officer got everything straightened and guaranteed my refund. POINT of my story: don't ever let anyone ESPECIALLY at this place, talk you into a deal. They will make you feel guilty as this man did to me, telling me that he got commission and basically saying that the deals he made was the way he fed his family. "Manager" is extremely rude, yelled at me in front of my 12 and 9 year old siblings. Horrible service, never again! When you don't make the deal, they will get mad at you and as this man did, IGNORED me for an hour. Bob Sullivan is the WORST manager ever! More

Always a pleasure dealing with Bonnie Campbell. She knows exactly what I want and makes sure I get it. Can't ask for more than that. The easiest car purchases I have ever made have come from Apple Honda. Tha exactly what I want and makes sure I get it. Can't ask for more than that. The easiest car purchases I have ever made have come from Apple Honda. Thank you again. More

I am a previous customer of Apple Honda, and am very satisfied with my experiences at Apple. I highly recommended Apple Honda and Bonnie Campbell satisfied with my experiences at Apple. I highly recommended Apple Honda and Bonnie Campbell More