Apple Honda

long wait but good results My battery was replaced under warranty at no charge. It took over two hours since a failed battery code had to be obtained. But . Lucas handled the si My battery was replaced under warranty at no charge. It took over two hours since a failed battery code had to be obtained. But . Lucas handled the situation well and in the end I was very pleased. More

Pricey and long After 20 years and 4 Hondas serviced at Garsten/Apple Honda I have always found the service to be very expensive. It did not matter whether I had a se After 20 years and 4 Hondas serviced at Garsten/Apple Honda I have always found the service to be very expensive. It did not matter whether I had a service plan, was a VIP member or whatever. I last took my Fit (worst car I've ever had) and it had to be kept overnight for servicing. $1100.00+ later the initial problem was still occurring. After returning to Apple and another overnight stay nothing could be found. Drove across the street to fill up and the battery died right in the gas station. Car is now running well but I think I am done with Hondas and Apple. More

Professional and on time I don't mind coming in for service and waiting because the dealership is welcoming and congenial. I appreciate the good workmanship, and timeliness of I don't mind coming in for service and waiting because the dealership is welcoming and congenial. I appreciate the good workmanship, and timeliness of the repairs and well as the support at the counter. Everyone does a great job. This is a separate question, and not part of the review, when tires are rotated are they balanced at that time as well? I have an upcoming alignment/balancing for my next scheduled appt to correct wear on my tires which were rotated the appt before last. Just checking in on this, thanks! More

Excellent ALl positive, no issues. Easy experience and friendly customer service. We have taken our cars there for a few years now. Always helpful and friendly. ALl positive, no issues. Easy experience and friendly customer service. We have taken our cars there for a few years now. Always helpful and friendly. Good friendly atmosphere and comfortable waiting room. More

"Excellent service" Our family has been coming to this dealership since the 1950's when it was known as Garsten Motors. More recently, we purchased several Honda's from A Our family has been coming to this dealership since the 1950's when it was known as Garsten Motors. More recently, we purchased several Honda's from Apple and are very pleased with the service performed on our vehicles. More

Service Dept top notch! I have purchased 4 vehicles from this dealership and had 6 vehicles services here. I have dealt with many service depts in my 42 years of car ownershi I have purchased 4 vehicles from this dealership and had 6 vehicles services here. I have dealt with many service depts in my 42 years of car ownership and no one has ever come close to this service dept! My husband agrees & when purchasing a new SUv this past April, was desperately trying to find a Honda that suited him & was disappointed there were none that met his wants. He wanted a Homda just for the service dept! More

survice the survice was very good. I didn't have to waite long. I was very satisfied. I would have my car serviced there again.when it come time. the survice was very good. I didn't have to waite long. I was very satisfied. I would have my car serviced there again.when it come time. More

Helpful and friendly The staff was very friendly and helpful. They met my needs and were not pushy at all. I would recommend Riverhead Apple Honda and will keep them in mi The staff was very friendly and helpful. They met my needs and were not pushy at all. I would recommend Riverhead Apple Honda and will keep them in mind for my future car purchases. More

Oil change Great service staff extremely knowledge and quick service! I dropped my car off the night before and was amazed with the turnaround time. A+ service Great service staff extremely knowledge and quick service! I dropped my car off the night before and was amazed with the turnaround time. A+ service More

False advertsing, Didn't sell car for ad price I had leased from this dealership twice before previously, with good experiences. So I decided to use them again. They emailed me an ad for a Honda I had leased from this dealership twice before previously, with good experiences. So I decided to use them again. They emailed me an ad for a Honda Odessey that looked like a great price. We went to the dealership to look at the car with every intention of leasing it again. We test drove a car that was presented ad the car we were buying but I later found it was not. We decided to buy the car listed,. The salesmen told us a price that was a $1,000 more than the ad. I told him that was not the price in the ad. He went to the managers who told him we should read the fine print. I happened to have the ad with me so I read him the fine print and asked him where it listed the extra $1,000. He went back to the managers at the desk and they stuck to the story. I asked him if the internet manager had placed the ad and he said yes. I said to check with him. He did and than went back to speak to the managers at the desk again. When he came back he told me I was correct and that the ad was for the price I claimed it was for. He than told me the car was sold. Right! He than tried to lease me an alternate Odessey at an absurd price. I said I knew the price was way to high and how could he quote a price like that to a good customer. He told me he had to start high. He finally gave us a medium price car but said for a color we wanted he would have to find it by the next day to keep the deals for the month. The used car manager who I knew finally came over and said there was no reason the car could not be bought the following Monday and he could get us the car in the color and price that was fair. He also offered to help fix a dent on our turn in car. I thought great finally service. It didn't last long, the salesman called us back Monday and told us he could 't find the car in the color. Right! He said he would call us back. Never heard from him. He actually did us a favor. We finally went to another dealership and leased the car we originally wanted at a much lower rate with much better service. Something changed in this dealership over the years and not for the better. More