Apple Ford - Service Center

Excellent service, On my way to work on a very cold and icy Tuesday (1/7/18) one of my windshield wiper blades popped off and I could no reattach it. Fortunately, I was On my way to work on a very cold and icy Tuesday (1/7/18) one of my windshield wiper blades popped off and I could no reattach it. Fortunately, I was near the Apple Ford dealership where my husband and I bought all our cars over the last 17 years. I went to Quick Lane where Ben (Quick Lane) and Paul (Parts Dpt Manager) quickly assisted me. I purchased replacement blades and Ben put them on the care for me. Paul also helped me select floor mats for my 2016 Escape and Ben put those in place for me also. Both gentlemen were very friendly, professional and helpful. They took time to explain the process of selecting the items I needed and putting them in place so that I could make it to work without lost time. They are terrific representatives for the dealership and for Ford and part of the reason I always recommend Apple Ford Columbia to family and friends for excellence in sales and service. Bob Koser is a fantastic salesman and my late husband and I bought quite a few cars from him over the years also. More

Fantastic service dept By far the best Ford/Lincoln dealership in this area. The service is top notch. They listen to the customer and take action. They keep you informed By far the best Ford/Lincoln dealership in this area. The service is top notch. They listen to the customer and take action. They keep you informed through the process in a very courteous manner. We won’t go anywhere else! More

Great service Les asburn did a terrific job of keeping me updated on the repairs to my vehicle. His estimate was very accurate and the repair work was done well. He Les asburn did a terrific job of keeping me updated on the repairs to my vehicle. His estimate was very accurate and the repair work was done well. He even have my vehicle washed. More

Awesome Service Mr. Les Ashburn is very professional when it comes to his job. We have several trucks in our fleet. Every time we take one of our trucks in for servic Mr. Les Ashburn is very professional when it comes to his job. We have several trucks in our fleet. Every time we take one of our trucks in for service we know we are in good hands with Mr. Les Ashburn. He does exactly what we ask him to do and he always keeps us informed. Please keep up the great work Mr. Les Ashburn. More

always helpful and explain everything After talking to Les Ashburn,he is very helpful on what I need for my truck ,he explains everything to me very clear,always a nice person to deal with After talking to Les Ashburn,he is very helpful on what I need for my truck ,he explains everything to me very clear,always a nice person to deal with More

Next visit will be better I came in a few weeks ago and ben took my keys to get my oil change done. As i was waiting i was watching him and his coworker work. I noticed that th I came in a few weeks ago and ben took my keys to get my oil change done. As i was waiting i was watching him and his coworker work. I noticed that the tall guy was going into detail about what was getting done and was talking to customers about damage he saw on their cars but nothing was said to me (I have 2 dents o. My drivers doors) So time went by and the tall guy was keeping people updated about the progress of their cars which also included get inspection reports gone over. After about an hr and a half Ben called me up to tell me was car was done and everything looked "good". No inspection report was given to me.Dave (the tall guy) was reviewing paperwork and inspections while I was just handed keys and told to have a nice day. I pulled Dave aside before I left and asked him why service thru him was so different than Ben. He apologised and offered to review my paperwork with me but I didn't have time at that moment. He did give me his card and told me to call with any questions I may have had. He said there is more than 1 dave and i should ask for "tall dave" Ben said about a total of 10 words to me total and David was much more detailed with his customers which made me feel like I got over looked. I called back a few days later and dave went over my inspection with me over the phone. He pointed out that my tires and front breaks would be due next visit (Ben never said anything about that). David was easy to talk with and took time to answer all my silly questions I have had about my car. Next service you can bet I'll be seeing "tall dave" More

Trustworthy Dave was very knowledgeable about my car and knew exactly what service I needed. He didn’t try to make me do any work that wasn’t necessary either. I’ Dave was very knowledgeable about my car and knew exactly what service I needed. He didn’t try to make me do any work that wasn’t necessary either. I’ve always trusted him and will continue to bring my car to him. More

Awesome service Would recommend Apple Ford to everyone. Service is great. Easy to make an appointment and always so helpful. Love Apple Ford will only bring my vehicl Would recommend Apple Ford to everyone. Service is great. Easy to make an appointment and always so helpful. Love Apple Ford will only bring my vehicles here. More

Extraordiinary customer service and very quick service Very quick to meet my needs on a busy day.. Friendly, competent, and earned the praise of their supervisors, Excellent customer service skills. Very quick to meet my needs on a busy day.. Friendly, competent, and earned the praise of their supervisors, Excellent customer service skills. Able to complete more than one task at a time. More

Awful Service VERY inept, inexperienced, awful service. I bought my car brand new in 2012 (Ford Focus S). Free Oil changes for life (every 6 months). They are SU VERY inept, inexperienced, awful service. I bought my car brand new in 2012 (Ford Focus S). Free Oil changes for life (every 6 months). They are SUPPOSED to top off all fluids, rotate tires, and include a car wash. Now, I have to check all my fluid levels, because they DON'T top off anything half the time. This past week, they LEFT OFF the splash shield --- a cover located at the underside of cars that protects your engine from potential damage caused by bumps, water and debris. Plus they forgot AGAIN to wash my car, telling me I can come back any time. I work from 8 to 5, and don't even get home until AFTER the dealer closes, and it is damned near impossible to get it washed on Saturdays, due to them being so busy. I don't want to make another trip OUT OF MY WAY just to get my car washed. It's pretty BAD when I have to check to see the fluids, etc. And now the Splash Shield???? Ford Certified means NOTHING to them. More