Apple Ford - Service Center

Quick Lane Always professional, friendly and dependable. They get me in and out timely and my vehicle is always kept up to date with its needs. No problems or ha Always professional, friendly and dependable. They get me in and out timely and my vehicle is always kept up to date with its needs. No problems or hassles. More

Service Department, Quick Lane at Dealership BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BON BEN LUDWICK HAS ALWAYS DELIVERED EXCEPTIONAL CUSTOMER SERVICE !!! THANK YOU AGAIN, BEN !!! APPLE FORD MANAGEMENT, IT'S TIME TO REWARD BEN WITH A BONUS AND/OR A PROMOTION !!! BEST REGARDS, FRANK PESCE APPLE FORD CUSTOMER FOR 25+ YEARS More

Needed new keys for my 2010 Taurus - and got them! Electronic keys are wonderful -- until you need a new one! But I knew I was in good hands the first time I spoke with Kevin and the parts guys (and I Electronic keys are wonderful -- until you need a new one! But I knew I was in good hands the first time I spoke with Kevin and the parts guys (and I apologize for not remembering their names). After the parts guys confirmed the keys were there to cut and program, they took the time to explain the process to me. Then Kevin arranged an appointment for a few hours later, and we were off and running, Everyone I dealt with was professional, knowledgeable, and clearly ready to get it right the first time. I could not be happier. I definitely will be back, and highly recommend the team there. We're a Ford family, so I am spreading the word. Y'ALL ROCK!! More

terrible ethics If I could give this place 0 stars I would. I arrived early in the morning to the “quick lane” to get my oil changed. I waited 4.5 hours. They then to If I could give this place 0 stars I would. I arrived early in the morning to the “quick lane” to get my oil changed. I waited 4.5 hours. They then told me that there was a problem with my front tire and it’s not covered under the warranty that I paid for after paying over $1300 for tires a year and a half ago. The manager then tells me that the warranty only covers “road hazards” such as nails, but says that if I get a nail in my tire in the future it’s not covered because he’s documenting there was a prior issue. So they essentially just took my warranty away, so it never really existed. So if there is a “road hazard” at any point in the future I’m xxxx out of luck. He then tells me my only choice is to buy two tires that would cost about $600 after just paying $1300 not too long ago! Save yourself the headache and money. Don’t go here. More

Great service from David Eichhorn David Eichhorn is great! I came in to get a tire replaced and not only did he get me in & out within a hour but he also priced matched walmarts pric David Eichhorn is great! I came in to get a tire replaced and not only did he get me in & out within a hour but he also priced matched walmarts price to save me money without me having to ask. I was impressed by the way David handled numerous customers ( either dropping off or service was finished). Also, he was the only service advisor in quicklane at the time. More

Quick Lane Tire Auto Center My wife and I receive exceptional customer service from Dan and Vince! They provided a thorough explanation about Michelin tires and ensure it was the My wife and I receive exceptional customer service from Dan and Vince! They provided a thorough explanation about Michelin tires and ensure it was the correct match for my vehicle. I was extremely impressed with their attitude and unrentless determination to guarantee I received the best price! I will return for my next service. More

Fast, and pleasant. I couldn’t have asked for a better experience. i arrived at the quick lane 10 min before they opened. There were 6-7 cars lined up at each service bay I couldn’t have asked for a better experience. i arrived at the quick lane 10 min before they opened. There were 6-7 cars lined up at each service bay waiting. once clock struck 7am, the doors opened and the vehicles were moving. At 7:03, one of the team members gathered my vehicle information, what service I would like and asked if I would need to utilize the shuttle service. By 7:10 we were aboard the shuttle and I was on my way back to work. The customer service level, team work and the timing of this quicklane surpasses any other ford dealership i have visited. More

Dan Brito is the best! Dan Brito is ALWAYS a delight to work with. He is always upbeat and makes the whole process worth while! I have been dealing with him for years now a Dan Brito is ALWAYS a delight to work with. He is always upbeat and makes the whole process worth while! I have been dealing with him for years now and he has always made my experience above and beyond what I expected. He provides the best service...hands down! More

Quick service and fantastic care These guys took care of me and my mustang as though I was family. You can bet that I will be back for all future service. These guys took care of me and my mustang as though I was family. You can bet that I will be back for all future service. More

Very Helpful Today while I was leaving work I noticed my tire was completely flat. I went to take out my jack and of course I didn't have one or the tool need to l Today while I was leaving work I noticed my tire was completely flat. I went to take out my jack and of course I didn't have one or the tool need to lower my spare tire. I got my truck towed to Apple Ford Lincoln, where the service manager Curtis Ford was very helpful. The service shop was closing and I come in asking if they can fix my tire or even have to tool to get my spare down. Mr Ford didn't turn me away like I was expecting to be. He took his own time and located a USED truck to match my year and borrowed the tool to accommodate me. He also put the spare one as well. I live an hour and a half from this dealership and luckily Mr Ford helped me or I would have been stuck because all of the tire places and rental car places were closed. More