Apple Ford - Service Center

Terrible terrible terrible I brought my truck in to be service 5 1/2 hours later no one even looked at my truck, terrible service guy name Wayne , what’s the point of making a a I brought my truck in to be service 5 1/2 hours later no one even looked at my truck, terrible service guy name Wayne , what’s the point of making a appointment if they don’t take your Vehicle in when you get there terrible terrible terrible service!!!!! More

Great service Best service and everything was done in a timely manner. Wouldn’t buy a car or get service anywhere else. The bathrooms are always clean. Best service and everything was done in a timely manner. Wouldn’t buy a car or get service anywhere else. The bathrooms are always clean. More

Great work and service We would recomend Apple Ford to purchase a vehicle and to have service performed. Easy and no issues- five stars. No hesitation to return in future We would recomend Apple Ford to purchase a vehicle and to have service performed. Easy and no issues- five stars. No hesitation to return in future More

Ben is the Best of the Best !!! Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfac Ben Ludwig, in the Apple Ford Dealership Quick Lane, is the Best of the Best for Knowledge and Customer Service. In fact, I would give him a satisfaction rating of 12 out of 10 for EXCEPTIONAL CUSTOMER SERVICE ALL THE TIME !!! Ben Ludwig is one reason why I have been a loyal customer of Apple Ford for all of our family vehicles over the past 25 years. Thanks again, Ben! Dear Apple Ford Management, please promote Ben Ludwig to Quick Lane Manager so that he can teach everyone what Exceptional Customer Service really means! Sincerely, Frank Pesce Hanover, MD More

Virginia customer I purchased my Certified Ford Explorer from Columbia Apple a couple of years ago. Twice a year, I take my vehicle to them for the complementary oil ch I purchased my Certified Ford Explorer from Columbia Apple a couple of years ago. Twice a year, I take my vehicle to them for the complementary oil change and services that came with the sale. I've had a couple of minor issues with the vehicle. One was fixed, while the other I'm still experiencing issues with the controller on my passenger seat. I also have a blown front speaker that they refused to fix while it was still covered under the Powertrain warranty. They said the technician couldn't find anything wrong with it. The speaker is so bad now, that I can only listen to my radio from the rear speakers. The last time i took it in, i spoke to the service manager (Mr. Ford) and showed him the speaker. He agreed, that indeed there was a problem. Mysteriously though, my previous complaint about the speaker was not in their system! But he "could help me out" and order a new speaker and install it for $200. I agreed and have not heard back from them since! I called find out what the status was and was told the speaker was never ordered and there is no record of what he offered either...Not sure what the deal is with this place. When I picked my car up on that very brisk day after waiting for an oil change for 3+ hours, i get in and it's totally warm inside!!! I asked why it was so warm and heated after sitting in the service area for 3+ hours and he had no explanation....Also, my car had a scuff down the front door that i pointed out and he gave me a total attitude! He said that their people couldn't have done it. I'm particular about my car and had just washed it myself and it was not there before it gave it to them for the oil change. Overall, i do not like this business and will never consider purchasing another Ford from this dealership again! I'll stick with Sheehy in the future! More

Excellent customer service and follow-up! I purchased my F150 with Apple Ford in 2013; and the current one in 2015. I have always received satisfactory to excellent customer service by the Ap I purchased my F150 with Apple Ford in 2013; and the current one in 2015. I have always received satisfactory to excellent customer service by the Apple team. My current service team, Les Ashburn, Dan Beifort, and the Service Manager, Curtis Ford are always professional, courteous, and provide excellent customer service. Dan, Thanks for the follow-up call this morning and ensuring my concerns were properly addressed. Finally, kudos to the Admin Team, Lindsey and Teresa for your excellent support during both purchases and to this point. All the best Team Apple! More

Above and Beyond.. I was going to be out a vehicle for the weekend and was also facing a hefty bill based on a miscommunication. I was getting nowhere with the service I was going to be out a vehicle for the weekend and was also facing a hefty bill based on a miscommunication. I was getting nowhere with the service department, so I asked to speak to a manager. Curtis stepped in and gathered information from all parties involved. He was able to resolve everything cordially and fair for both sides. It was apparent that Curtis takes customer service seriously and I can't thank him enough for stepping in and resolving the issue. More

Above and Beyond My car wasn't ready by closing time as they told me it would be, as it was a complicated job. I was angry since I had not planned being car less for a My car wasn't ready by closing time as they told me it would be, as it was a complicated job. I was angry since I had not planned being car less for another day and had no way home etc. Curtis Ford went back and got 2 technicians ( Ian being one of them) to agree to stay late and help finish my car that night! I waited an hour after they closed and finally got my car back. While I waited they made me feel comfortable with beverages/TV/music on. They even discounted me on the service prices due to the inconvenience. It was much appreciated, when they could have just sent me away for the night car less. Great customer service made up for the miscommunication! I will return here with future car repairs. More

New Ford F150 I have bought 2 Fusions from Apple and have had an excellent relationship with the sales and service departments. Apple is a customerfor life Ford & L I have bought 2 Fusions from Apple and have had an excellent relationship with the sales and service departments. Apple is a customerfor life Ford & Lincoln dealer which means all of my oil changes, tire rotations and car washes are free. During my last oil change I had the pleasure of meeting Jeff Erlich in the new car department. I was looking at a F150 and Jeff approached me and asked if he could help me. I told him I had been thinking about purchasing a pick up. He determined my needs and showed me exactly what I had in mind. We determined that my best option was to lease and came to an agreement on price and terms. Jeff's assistance did not stop at the sale he showed me all of the features of my new truck and called several times to make sure I was satisfied with everything. Oh by the way the new truck also gets all of the benefits of the customer for life program. More

Five stars is an understatement These two are unbeatable and memorable. Their presence while attending or conversing with you is unlike what you find in customer service anymore. Alt These two are unbeatable and memorable. Their presence while attending or conversing with you is unlike what you find in customer service anymore. Although I have not experienced any reasons for disappointment during any of my visits, sales, or phone calls, these two stand out and are impossible to overlook. Find a reason to have their attendance during your visit; you will be pleased. More