Apple Ford - Service Center

Great service for brake job I came in to Apple Ford service for some rather extensive brake problems. I needed new pads, rotors, and calipers. Obviously, this service would take I came in to Apple Ford service for some rather extensive brake problems. I needed new pads, rotors, and calipers. Obviously, this service would take a number of hours but I could not leave the truck. So the service department arranged transportation for me so I could continue to get some work done while they were doing repairs. Everything was done with excellence and prices quoted in advance were accurate as were time frames. All staff were friendly and professional. More

General service including minor repair It’s always a pleasure dealing with Mike Riss. I usually wait on my service and knowing this Mike does his best to get me back to work as soon as poss It’s always a pleasure dealing with Mike Riss. I usually wait on my service and knowing this Mike does his best to get me back to work as soon as possible. More

Amazing Customer service was impeccable. Curtis Ford and Les were professional and made us feel like we were getting an honest assessment of the needed repair Customer service was impeccable. Curtis Ford and Les were professional and made us feel like we were getting an honest assessment of the needed repairs. I’d recommend Apple Ford to all my friends and family! More

Excellent service Les Ashburn was extremely professional, competent and thorough in having the necessary service performed on my Fusion. We are very pleased with the o Les Ashburn was extremely professional, competent and thorough in having the necessary service performed on my Fusion. We are very pleased with the outcome. I would highly recommend Apple Ford and Les Ashburn. More

Quick Lane The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and I am very happy. More

New car sales excellent ,Service dept. ok Had my 2017 escape with only 2700 miles on it serviced on 12/31/18.. The work on the vehicle, I give 5 stars. BUT as tech. was bringing my car to me a Had my 2017 escape with only 2700 miles on it serviced on 12/31/18.. The work on the vehicle, I give 5 stars. BUT as tech. was bringing my car to me after work was complete another tech drove his vehicle which was courtesy van into my vehicle.Car suffered extreme damage. Service manager Curtis Ford handled it very very professionally.I will say that Curtis is an assett to the servive dept. Apple Ford was going to take care of the repairs.They furnished me with a rental promptly. Unfortunately ,My wife insisted she no longer felt safe in the car. I had to purchase another Ford Escape the next day, Had to spend New Years eve and New Years day at the dealership trying to take care of the new car. Was not happy at all that we had to get a new vehicle.I really did not want to purchase another vehicle. Kinda put a damper on my retirement plans.. Loved the car we had. With that being said Brandon Lee in new cars was very good to work with.I still plan on using Apple Ford as my dealer. More

Quick tire change My experience today was amazing thanks to Ben! My husband called in because we had a nail in our tire so Ben checked and told my husband that he had t My experience today was amazing thanks to Ben! My husband called in because we had a nail in our tire so Ben checked and told my husband that he had the tire we needed in stock. I rushed right over and Ben met me in the quick lane as I was pulling in. I told him that I was in a crunch for time because I had to be on the way to pick up my daughter from school in 30 minutes and he assured me he would see what he could do to get this done quickly. They normally estimate a tire change to take about an hour but Ben had our tire change done in 20 minutes! I could not be more thankful to Ben to be so accommodating to my difficult request. More

Donnie was awesome Excellent service... He explained everything clearly and did not pressure me but advised me what my vehicle needed unlike other car dealerships.. Grea Excellent service... He explained everything clearly and did not pressure me but advised me what my vehicle needed unlike other car dealerships.. Great service advisor More

Outstanding customer Service - Today! This outstanding review comes because the Service Mgr, Mr. Curtis Ford took personal corrective Leadership Actions to remind his team that customer se This outstanding review comes because the Service Mgr, Mr. Curtis Ford took personal corrective Leadership Actions to remind his team that customer service is paramount in keeping loyal customers to return to Apple Ford! Mr. Ford demonstrated to me and his team by taking accountability and responsibility of work performed on my car this morning. He keeping his commitment in providing me the best work Apple Ford can deliver made me feel valued and supported in knowing that Apple Ford provides only the Best and Professional maintenace service without question. Moreover, when it comes to driving a Ford product on the road with my grandchildren, Mr. Curtis Ford made me feel assured and confident that I've been given the utmost professional service by his team and company! Mr. Ford made my day, today! Thank you, Sir. More

Service Alrhough I purchased my vehicle from Carmax I continue to use Apple Ford for my service needs. Each time I’ve used them I’ve been pleaaed with the lev Alrhough I purchased my vehicle from Carmax I continue to use Apple Ford for my service needs. Each time I’ve used them I’ve been pleaaed with the level of care! More