Apple Ford - Service Center

Quick lane GOOD, Full service VERY BAD If you have Ford loyalty, then the Quick Lane service is solid and I would recommend them, but I couldn't have been more disappointed with the full se If you have Ford loyalty, then the Quick Lane service is solid and I would recommend them, but I couldn't have been more disappointed with the full service garafe. My tale of woe below is worth reading. I left the car at the dealer for 8 full days while I was out of town to address 3 issues: 1. malfunction of heating/radio interface, 2. Rattling and grinding while braking, 3. Minimal bumper damage from tapping a parking block (all written clearly in itemized fashion on the night drop form). I received a call around close of business time the following day from a coordinator asking why I dropped the vehicle off. I explained the 3 issues. The following day I received a call saying "your belts and fluids all look good" ad some concern about some bushings on my shocks that were worn down and quoted $1200 to fix them. I asked if this was the cause of my rattling with braking. The answer I received was "No, it wouldn't do that. This is something else, a routine maintenance thing. What's wrong with the brakes?" I explained to the same person again what the issue was. He said that "maybe tomorrow we can drive it and see what the problem is." I asked about the electronics interface issue. He says "Tomorrow we'll do a master reset." Next day: "We did a master reset, it's all working now. We'll take it for a spin tomorrow and test the brakes." Next day: "Our tech says it's definitely the rear rotors, we'll replace them." I had those rotors replaced less than a year ago. Next day "Your car is all done!" What about the bumper damage? "Oh, we'll schedule an estimate with the body shop." Next day exact same conversation, "Car is all done!" Oh, so you fixed the bumper damage? "Oh, we'll schedule an estimate with the body shop." Finally I arrive home from my trip and pick up the car. When I pick up the car, there is an estimate for the bumper repair which needs to be scheduled 2 weeks out (fine). I am then told that the master reset did NOT work, and am handed an estimate for $1,000 to replace the SYNC system. I was very upset to find that within this window of time that they had the car and I kept getting calls saying it was all done, they NEVER mentioned a need to replace the computer until I was picking the vehicle up. That was several days of opportunity wasted; it could have been repaired in that time. Let alone, I had to remind the service coordinator daily what the work was that I needed done. Finally, as I was driving away, the brake issues were just as bad as ever with NO improvement. Overall, I spent $550 for a misdiagnosis and incomplete treatment. Resolution: I took the vehicle to a different dealership (a non-dealer mechanic couldn't address this proprietary computer issue), they diagnose the issue as being a FRONT rotor problem "They're clearly warped, you can see it" and fix it immediately with full resolution of the braking problem. They then diagnose that the electronic issue is NOT the SYNC system, but rather a different control module requiring replacement (FCIM). They replaced it. The fix was spot on, and it is now in excellent condition. After a dozen visits to Quick Lane, my poor experience with the full service means my relationship with Apple Ford is over. More

Fast Lane Service - always great! Dropped my vehicle off for service yesterday and met Jonas for the first time. (Typically I deal with David Eichorn who is always so friendly and hel Dropped my vehicle off for service yesterday and met Jonas for the first time. (Typically I deal with David Eichorn who is always so friendly and helpful so I was a little worried dealing with someone knew.) There was no need to worry because Jonas was the same. He took my vehicle information quickly so that I could get to work and he was very professional. When I came back at the end of the day to pick up my vehicle, he had my paperwork ready and again got me out the door quickly. In my short experience with Jonas, I found him to be an asset to the Apple Ford team. More

Great service Dave in Quick Lane was very good and helpful, gave me a good deal. Very satisfied. Good tires no problems, received old tires back also. Dave in Quick Lane was very good and helpful, gave me a good deal. Very satisfied. Good tires no problems, received old tires back also. More

Excellent Service Les Ashburn and his team provide truly excellent service. I was having trouble with the Sync system maintaining a connection with my phone that was no Les Ashburn and his team provide truly excellent service. I was having trouble with the Sync system maintaining a connection with my phone that was not easy to resolve. Their persistence in identifying the problem and providing the solution was truly exceptional. More

Apple ford for life! i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service the i cant tell you how much i have enjoyed my experience with apple ford. i bought an F150 here years ago for a great price and the customer service then and afterwards has been truly inspiring! i cant say enough how much i have enjoyed it. Thank you everyone over at apple for doing what you do to deliver this kind of service! #customerforlife More

Quick service with a smile This was one of my best car experiences EVER! My car was having some engine trouble and I had it towed to another ford dealership at first and they we This was one of my best car experiences EVER! My car was having some engine trouble and I had it towed to another ford dealership at first and they were too busy to even see my car that week. I was so distraught to say the least. Well when I called Apple Ford I Spoke with one of their representatives LES and he reassured me my car would be seen this week. I couldn’t have asked for a more nice and understanding person. I got my car checked out, diagnosed and fixed within two days! He explained everything they did and had the best customer service I have had in a while. And got my car washed to boot lol They were awesome and I will be back for sure. More

Professional and friendly I have been with Apple Ford for over 20 years and I trust their quality of work and friendly attitude. They are very accommodating at all times. I have been with Apple Ford for over 20 years and I trust their quality of work and friendly attitude. They are very accommodating at all times. More

Top Notch Service! I had an oil leak on a used certified vehicle and they took me right in and found that the filter had been leaking. Had me out of there in 45 minutes I had an oil leak on a used certified vehicle and they took me right in and found that the filter had been leaking. Had me out of there in 45 minutes. They washed my car too! Thanks Guys More

Guaranteed to break your car This place will break your car if you bring it there. Little stuff, but it will leave there worse than when you brought it in. I can count 4 times w This place will break your car if you bring it there. Little stuff, but it will leave there worse than when you brought it in. I can count 4 times where they screwed me over. For the most recent repair I am now 3 trips in, 2 of which I had to get my 3 and 5 yr old out of the house by 6:45 am, and the car is still worse off than when I brought it in originally. They have even found a way to screw up an oil change and a car wash. Dont buy from here, dont take it here for service. More

Service at its best I had a service need for my car. I took my car to Apple Ford at Columbia while I did not have an appointment for the service I required. Mr. Lex made I had a service need for my car. I took my car to Apple Ford at Columbia while I did not have an appointment for the service I required. Mr. Lex made sure my vehicle was accepted even if I did not have an appointment. He even followed up on my case and contacted me continuously with updates to the very end. He is an asset to his company. He reflected the values of his company real well. Thumbs up. More