Apple Ford - Service Center

customer service - Mike went out of his way to make recommendations, based on his extensive experience working with diesel trucks, to ensure I got the best service possible during this visit. quality recommendations, based on his extensive experience working with diesel trucks, to ensure I got the best service possible during this visit. quality - The team used only the best Ford parts and the work was done quickly and in a professional way. My truck looked and ran great when I got it back. friendliness - Mike greeted me in the morning, walked with me around the truck as we talked about the plan for the day, and even worked with me to pick out the right tires for my vehicle. He called later in the morning several times until he got me on the phone to discuss the findings and his recommendations. He was there when I got to the dealership to pick up the truck and walked with me out to make sure it all was done well. Overall - I am pleased with the work done, the professional approach to the job, and the quality of the parts and service. Price - would be nice if everything was free, but I feel like I got the work done at a reasonable price. More

WOW!!!! Can't say enough......impromptu visit with throttle issue. Took right away, fixed it IMMEDIATELY and was very understanding as I was riffed from my job 2 weeks prior. THANK YOU THANK YOU!!! throttle issue. Took right away, fixed it IMMEDIATELY and was very understanding as I was riffed from my job 2 weeks prior. THANK YOU THANK YOU!!! Curtis was so kind, friendly and understanding. He immediately gave me prompt one-on-one service. I was on my way to a local restaurant and car stalled out twice. I was pretty scared and took a chance by stopping in for service. I couldn't believe how receptive Curtis was and how quickly he remedied my problem, even taking me and picking me up from my lunch date. I've always had good service at Apple, but this time was especially good. Again, thanks so very much. More

I have a 2002 Ford Escape. My wife and I bought this vehicle new from the Apple Ford Dealership in Columbia, Maryland. We have always had the vehicle serviced at this dealership. We have always been hap vehicle new from the Apple Ford Dealership in Columbia, Maryland. We have always had the vehicle serviced at this dealership. We have always been happy with this vehicle and the service we have received from the dealership. The Escape now has over 106,000 miles. As with any vehicle with higher mileage certain engine parts that have never posed a problem in the past begin to wear out. This week we encountered such a situation. The Escape began to run with a noticable engine hesitation. We took the vehicle to Apple Ford where they quickly diagnosed the problem as an engine misfire with cylinder number (4). They indicated that we needed to replace the engine coil associated with the impacted cylinder. The service advisor, Steve Watts, worked with us to complete the required engine maintenance in a timely fashion at a reasonable price. The service lane supervisor, Curtis Ford, subsequently provided us with a much appreciated 10% discount off the overall vehicle maintenance price to acknowledge our long term relationship and loyalty to the Apple Ford Dealership. My wife and I are very happy with our Ford Escape and the lifetime of quality service that we've received from Apple Ford. More

Nobody in the Service department seemed willing or able to help me with a known problem (throttle body) my Ford was having. Curtis Ford was the first person to listen to what the problem was and was able t to help me with a known problem (throttle body) my Ford was having. Curtis Ford was the first person to listen to what the problem was and was able to comfort me by explaining that it should be covered under my warranty, which it was. He did his best to get me in as early as possible. Due to Curtis going out of his way to help me, I would highly recommend him. More

Dave and the guys at the new QuickLane go above and beyond to provide the most complete and thorough service possible. They take time to explain and follow-up to assure total customer confidence in th beyond to provide the most complete and thorough service possible. They take time to explain and follow-up to assure total customer confidence in the work being done. Dave comes across as totally honest, knowledgable and more than fair when analyzing whatever mechanical issues are presented. Apple Ford is well represented by these employees and I have made a point to tell Chip this! Gary Hamer More

I recently took my Explorer in for regular service. I went to their remote location down the street from the dealership. I had an appointment and they brought my vehicle in promptly did the service, wash went to their remote location down the street from the dealership. I had an appointment and they brought my vehicle in promptly did the service, washed it and had me out of their within an hour. The best part of the experience was dealing with their service advisor David Eichhorn. He was not only friendly and helpful regarding the service, but took the time to answer a number of questions I had about my truck and also my next vehicle purchase. He new a lot about the three vehicles I was interested in Explorer, Edge and Escape. It was refreshing to find someone who was willing to take the time to share his experience. I consider service an important part of the decision to buy a new vehicle and David did a great job of making me feel comfortable buying by next vehicle from Apple Ford. Thanks! More

Replaced a dead battery. I spoke with Allan Schwartzman about my situation and he urged me to bring my car in. The battery was replaced within about 30 minutes. Wow! I did not receive, however, any writ about my situation and he urged me to bring my car in. The battery was replaced within about 30 minutes. Wow! I did not receive, however, any written information about the battery other than the receipt. Mr. Schwartzman did state that the battery carries a 100 month warranty and roadside service is included. That's very good. More

Prompt ,courteous, job well done on time. Clean and represented well by all employees. I purchased vehicle there and continue to return for the service that i cannot do myself, like purchase replaceme represented well by all employees. I purchased vehicle there and continue to return for the service that i cannot do myself, like purchase replacement tires. More

Curtis was absolute wonderful to work with. I was in town for business when my car over heated. Curtis told me to come in immediately and safely and worked my car in. He kept me informed on the statu town for business when my car over heated. Curtis told me to come in immediately and safely and worked my car in. He kept me informed on the status of my car and made me feel very confident the issue would be corrected quickly. It was a pleasurable experience. I would recommend Apple Ford service to all my friends. More

Dropped my truck off at 7:30 AM. They gave me a ride to work. Less than an hour later, Apple called and the service was done and my truck was ready. They picked me up at work and the cost was $0.00!! work. Less than an hour later, Apple called and the service was done and my truck was ready. They picked me up at work and the cost was $0.00!! More