Apple Ford - Service Center

The rating was based on the continued service I received for this and other vehicles purchased from Apple. The customer service makes me feel confident that I would not have a problem with the associates c for this and other vehicles purchased from Apple. The customer service makes me feel confident that I would not have a problem with the associates correcting the issue in a timely fashion. More

Dear Apple Ford, Much appreciation for the honest staff Dear Apple Ford, Much appreciation for the honest staff at Apple Ford - Columbia, Maryland for their dedication to their jobs. Dropped off my car ea Dear Apple Ford, Much appreciation for the honest staff at Apple Ford - Columbia, Maryland for their dedication to their jobs. Dropped off my car early this morning (March 20th, 2014) for a warning light associated with the power-train of my 2006 Ford Explorer. A few hours after I dropped off the car I realized I had left cash and my checkbook in the center cup-holder/console of my car. I returned to Apple Ford to collect the money and check book and both items were where I had left them. Extraordinary!! I thanked both Steve Watts and Curtis Ford for their honesty.....I also asked that they thank their team on my behalf. Much appreciated Apple Ford!! Well done!! Sincerely, David Todd Columbia, Maryland (443)-745-7597 More

I cannot say enough about the service at Apple Ford Columbia, MD I am happy with whoever I deal with in the Service Dept. They are all very helpful and friendly. I especially want to mention Dave E Columbia, MD I am happy with whoever I deal with in the Service Dept. They are all very helpful and friendly. I especially want to mention Dave Eichhorn. He is very friendly, very knowledgeable, honest and most professional. My husband and I feel our Lincoln is in good hands when serviced at Apple Ford! Thank you, Faith Zei More

Apple Ford is simply a great place to have your car or truck serviced. They're helpful, friendly, and honest. They never try to up-sell me on services I don't need, like other dealers do. They want you truck serviced. They're helpful, friendly, and honest. They never try to up-sell me on services I don't need, like other dealers do. They want your return business and everything about the way they work with you shows that. I've owned several Ford vehicles (Mustangs and Trucks) and there's no place I'd rather have my service work performed. More

On a Saturday morning in January, I waited in line for over 45 minutes. When I reached the service area and talked to the attendant, I realized that the information that was given to me over the telephon over 45 minutes. When I reached the service area and talked to the attendant, I realized that the information that was given to me over the telephone (about how to get my car serviced based on my problem) was incorrect. The attendant stated that I would be unable to get assistance that day. I probably looked distraught and Curtis Ford came over. He asked my problem, intently listened and provide several alternatives for my problem. It worked out well and I would have to say that it was due to Curtis' commitment to customer service and he wanted to help solve my problem. He is awesome. More

David was extremely helpful when describing what I needed done to my car. Very friendly and honest. I will come back to this dealership since I have found someone I can trust and rely on. done to my car. Very friendly and honest. I will come back to this dealership since I have found someone I can trust and rely on. More

Excellent service, no problems. Just wish service adviser would have name tag, wasn't sure who I was supposed to deal with since I have not been to service center too often. Also wish someone would meet at v would have name tag, wasn't sure who I was supposed to deal with since I have not been to service center too often. Also wish someone would meet at vehicle when I bring into service area. Never sure who to see, or where, to go. More

We routinely recommend Joe and Apple Ford. The service is great and he genuinely cares about the result we get. Happy Holidays to the staff at Apple. great and he genuinely cares about the result we get. Happy Holidays to the staff at Apple. More

I visited Apple Ford Columbia for the first time when my car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to dri car's Check Engine light came on during my commute to work. I was wary of going to a dealer, especially without an appointment, but was afraid to drive too far without getting service. This dealer was very close to my workplace. I pulled up to the service center and was greeted quickly. I explained what happened and that I did not have an appointment. The service staff was extremely receptive and after checking with other service personnel, they said they could fit my car in for a diagnostic that day. They were upfront with their prices and said they would call before doing any work on my car. They let me know there was a shuttle available if I needed to get to my place of work (which was nearby). I had a ride waiting, but thanked them. Later that day I received a call explaining what would need to be done. The work was estimated to take a few days (this was late Thursday afternoon). Over the weekend I received a call and was informed my car was finished (early). The mechanic had come in over the weekend to finish the repairs early. I picked the car up on Saturday and was surprised my car was even washed! I was very impressed with the service and all of the staff with whom I dealt. I would definitely recommend this dealer/service center to others. More

On 12/11/2013 I had an appointment at 8:00 AM with your service department to check a fault code of P0785 which was an issue with the pressure control solenoid B - Shift timing solenoid malfunction. I wait service department to check a fault code of P0785 which was an issue with the pressure control solenoid B - Shift timing solenoid malfunction. I waited at the dealership and was told I would know something by 12:00. My vehicle never entered the work bay until 11:00 AM. At 12:30 I ask the Service Rep what was wrong with my car, he stated that he didn't know, the repairman had it all morning. I told your service rep. he was lying and told him exactly when they moved my vehicle and I did NOT appreciate being lied to. During my wait, I was browsing the new vehicle lot and met Mr. Marvin Williams. If not for the great work of Mr. Marvin Williams and Mr. Spenser Clark I would have NEVER bought another vehicle from Apple Ford. Mr. Williams and Mr. Clark were very professional very apologetic for the service departments misgivings. Mr. Williams and Mr. Clark made the whole experience of the day and buying a new vehicle from Apple Ford a whole lot easier to deal with than being lied to by your service department. If not for the BS I received from your repair service department I would have rated it excellent. More