Apple Ford - Service Center

Very good service! Our truck developed an issue over the weekend and we needed it for some urgent jobs during the week. Being short on options, we dropped it at Apple Fo Our truck developed an issue over the weekend and we needed it for some urgent jobs during the week. Being short on options, we dropped it at Apple Ford's night drop on Saturday night fully expecting them not to be able to get to it until later that week. However, I received a call from Steve Watts on Monday saying they were on it. He called back and Tuesday with a status and managed to get the truck done by Wednesday noon allowing us to finish our jobs. Steve was communicative, explained clearly what the issue was and proposed a solution that made the most financial sense. He is friendly and helpful. Highly recommended! More

No Customer Service or Communication I was originally told my car would be in the shop for 1-2 days and so far it's been there for 9 days. I haven't received any calls from my service adv I was originally told my car would be in the shop for 1-2 days and so far it's been there for 9 days. I haven't received any calls from my service advisor Donna. I still don't know when my car will be ready. I've always had to call her for updates. Getting in touch with her or anyone in the service department is almost impossible. I've left voicemails and continued to call. I've had the phone go to voicemail numerous times and also have been hung up on (which I'm hoping was a mistake). My car is less than a year old and a 2014 Ford Focus that might need a new transmission. The clutch has been fixed and there is still a vibration. Overall not a great thing to experience when you have a new car and you are paying so much each month for it. Donna told me I might need a new transmission which is very concerning and I had to call her to get that information. When I had David Eichorn as my advisor in the past he was very responsive and honest with everything that needed to be done. It's a shame I couldn't have him as my advisor again. More

Alan Schwartzman is wonderful! I highly recommend Apple Ford Quick Lane's manager,Allan Schwartzman. He is a true professional. I trust him implicitly with my car. He is not only a I highly recommend Apple Ford Quick Lane's manager,Allan Schwartzman. He is a true professional. I trust him implicitly with my car. He is not only an automotive expert, but he is an honest gentleman, as well. Thank you, Alan, for the years of great service . As long as Allen is at Apple Ford, I will take my car there to be serviced. More

Service Review Just had a service call with Apple Ford in Columbia MD. I work with Allan Schartzman in Quick Lane. He's the reason I come back for service and the Just had a service call with Apple Ford in Columbia MD. I work with Allan Schartzman in Quick Lane. He's the reason I come back for service and the reason I'll buy my next car from Apple Ford. He always treats me the same way. He looks out for me and gives me great customer service. Rare to find this in today's businesses. When Allan told me he used to own a tire store - I was not surprised. As a small business owner myself - I understand the value of good service. Once again he exceeded my expectations. Thank you Allen. Neal Holtz More

Very Satisfied Customer Rick's team took the time to test drive my Explorer and even though it was scheduled for fluids to be flushed, they found another issue that required Rick's team took the time to test drive my Explorer and even though it was scheduled for fluids to be flushed, they found another issue that required immediate attention. Rick called and clearly communicated the problem, and a recommended solution. My vehicle was repaired and problem solved! A very good impression on my first visit to Apple Ford; thank you! If this visit was any indication of what I should expect in the future, then you have earned a customer for Life! More

Customer Service Mr. Curtis Ford provided excellent customer care! I had my car washed today and even though it was a simple task, Mr. Ford made it a fun experience! H Mr. Curtis Ford provided excellent customer care! I had my car washed today and even though it was a simple task, Mr. Ford made it a fun experience! He is a great employee because he was engaging to speak with and very knowledgeable about some of the car's buttons (I couldn't figure out their purpose)! Thank you for treating your customer's on a personable level and I look forward to future services with Apple Ford! More

Extremely satisfied with Apple Ford experience My overall experience at Apple Ford was professional and welcoming. Rick took what had previously been a stressful situation with other Ford dealersh My overall experience at Apple Ford was professional and welcoming. Rick took what had previously been a stressful situation with other Ford dealerships and turned it into a positive and stress free experience. I will absolutely recommend Apple Ford and return to them for any future needs with my car. More

The work done on my was done over a two day period. My service tech arranged for a rental for me which was I was able to pick up at the service center. This is my second Explorer from Apple Ford and I wil service tech arranged for a rental for me which was I was able to pick up at the service center. This is my second Explorer from Apple Ford and I will buy my next vehicle from Apple Ford. More

Curtis Ford's customer service was great. I bought a new truck and was having intermittent problems with the speakers. It was difficult to diagnose because the problem was intermittent. I had my truck a new truck and was having intermittent problems with the speakers. It was difficult to diagnose because the problem was intermittent. I had my truck at Apple Ford a few different times and Curtis was able to hear the problem. He was not able to schedule a tech to work on it that day, but we scheduled an appt. for the next day. I took my truck in the next morning and they replaced the speakers and so far it sounds great. If you ever have any service issues I would recommend getting in touch with Curtis. He is man of his word. Thanks Curtis! More

He was so knowledgeable and was able to fix my issue in seconds. He also came by to check up on me and made sure the service was quick as I had an infant with me. He was polite and a pleasure to work with! seconds. He also came by to check up on me and made sure the service was quick as I had an infant with me. He was polite and a pleasure to work with!!! More