Apple Ford - Service Center

Great service dept Apple has gone above and beyond when it comes to vehicle service. I highly recommend them. Jackie was very helpful and provided a pleasant experience. Apple has gone above and beyond when it comes to vehicle service. I highly recommend them. Jackie was very helpful and provided a pleasant experience. More

Car held hostage On 8/20/14 I dropped my car of for a routine diagnostic for $100. After receiving a repair estimate for over $3000, which included $1100 for new tires On 8/20/14 I dropped my car of for a routine diagnostic for $100. After receiving a repair estimate for over $3000, which included $1100 for new tires and $1050 or brakes, I made arrangements at a much cheaper auto shop because your staff refused to address my original issue until I made these purchases. Later that evening the service manager, Curtis Ford, refused to return my vehicle citing that it was unsafe and because all of the mechanics had left for the day, even though the service center was still open. I then demanded the return of my vehicle and asked if the vehicle was in the same condition it was in when I dropped it off. Mr. Ford refused to answer. Curtis then tried to force me to sign a disclaimer stating that the vehicle was unfit to be driven as a condition to take it home. Mind you, my car is registered in the state of New York and another Ford dealership had inspected the tires and brakes 3 months prior so that I could receive a New York inspection sticker, which states that my vehicle is safe for travel. After refusing to sign the disclaimer because Curtis would not guarantee that my vehicle was being returned in the same condition that it was when it was dropped off, I decided to call the police. I waited in the repair area for over an hour before a captain arrived and secured my keys. This is a criminal offense in the state of Maryland. 2010 Maryland Code CRIMINAL LAW TITLE 7 - THEFT AND RELATED CRIMES Subtitle 2 - Unlawful Use of Goods Section 7-202 - Misappropriation by bailee. § 7-202. Misappropriation by bailee. (a) Prohibited.- A bailee for hire, or a servant, agent, or employee of the bailee, may not willfully appropriate and use, or allow the appropriation and use of, any property that is the subject matter of the bailment without the consent of the owner of that property. (b) Penalty.- A person who violates this section is guilty of a misdemeanor and on conviction is subject to imprisonment not exceeding 6 months or a fine not exceeding $100 or both. More

New tires! I was pleasantly surprised when shopping around for new tires and never expected to have my Honda Pilot serviced at a Ford dealer!! Of all the places I was pleasantly surprised when shopping around for new tires and never expected to have my Honda Pilot serviced at a Ford dealer!! Of all the places that I shopped around at, Quick Lane at Apple Ford was the cheapest and they were able to get my tires in the next day so I decided to give them a try. When I arrived early in the morning they were pretty busy, but I was quickly greeted and taken care of right away. Allan was very friendly and took care of everything for me including the mail in rebate! He explained the process and gave me a discount on the wheel alignment. After getting the car back the tires looked great. Driving home was even better as everything was perfectly aligned and balanced. Although Allan probably won't be able to get me to trade in my Honda for a Ford, at least not yet, the customer service and quality of work was excellent and I will definitely be back! More

enjoyable and satisfied The customer service rep (Troy Scott) was excellent. He took my order, keep me informed about the time it was talking to have my car serviced. He wa The customer service rep (Troy Scott) was excellent. He took my order, keep me informed about the time it was talking to have my car serviced. He was charming, pleasant and knowledgeable. Could not have asked for a better experience. Lucy Pomeroy, Dayton, MD More

Apple Extra-Quick Lane I made a 900AM appointment for a quick lane oil change at Apple Ford within the Customer for Life program. At 926am the oil change was finished, and I made a 900AM appointment for a quick lane oil change at Apple Ford within the Customer for Life program. At 926am the oil change was finished, and there was time to do a scheduled maintenance Power Steering flush since the car was in the service bay. At 1005AM I was back in the car. Nice people, prompt and efficient service. Great job! More

Excellent Quick Lane Service (Allan Schwartzman) Allan has provided excellent service to me and my wife over the past 5-6 years in the Apple Ford Quick Lane. I recommend speaking with him with any o Allan has provided excellent service to me and my wife over the past 5-6 years in the Apple Ford Quick Lane. I recommend speaking with him with any of your service needs. More

Good Customer Care By Curtis Ford...Service Manager Our Ford 2007 Explorer was towed to the dealership needing thousands of dollars of work. We were going to have the work done somewhere else but...Cur Our Ford 2007 Explorer was towed to the dealership needing thousands of dollars of work. We were going to have the work done somewhere else but...Curtis Ford stepped in and made us a customer for LIFE! He provided excellent customer service and provided us with a reasonable solution that included transportation for a family of 5 down to 2 cars. Thanks Curtis...see you next time. More

Laurie Rinck Rick was wonderful and very helpful! He was kind enough to help a co-worker in explaining her situation....I am sure she will be by soon! I have been Rick was wonderful and very helpful! He was kind enough to help a co-worker in explaining her situation....I am sure she will be by soon! I have been twice on two weeks and the service is amazing! Thank you for the shuttle too! More

Always great service!e I purchased my vehicle from Apple Ford in 2006 and have continued to have it serviced at the same location since then. I have always had a great expe I purchased my vehicle from Apple Ford in 2006 and have continued to have it serviced at the same location since then. I have always had a great experience with everyone that I have dealt with whether it was Allan or Joe in the Fast Lane or Steve or any of the guys in the full service lane. The facility is clean and they take care not to mess the interior of the vehicle with grease, etc. I am always treated professionally and usually always greeted by name. The shuttle drivers that take me to/from my work location are also always courteous. I would recommend Apple Ford to everyone. More

Allan SwartzmaQuick Lane Manager/6/24/2014 Tire replacement Alan went above and beyond to expedite replacement of one of four MICH MXV4 tires on my '10 Taurus SHO under road hazzard warrenty at a reasonable cha Alan went above and beyond to expedite replacement of one of four MICH MXV4 tires on my '10 Taurus SHO under road hazzard warrenty at a reasonable charge and with little time wasted waiting on my part. He and all Apple Ford Service and Sales always do everything possible to keep customers happy and coming back. They exclusively service all three of our Ford vehicles and we plan to continue to buy all future Fords from Apple. It is a very large dealership but it is personal and friendly like family whenever we are there. When he sees us, Chip, the owner, always comes over and personally greets us. A business that so goes out of its way to serve it customers and its Columbia and Howard County community deserves the success Apple Ford is experiencing! Gary Hamer More