Apple Ford - Service Center

First experience with service department Mandy kept her word on timing and pricing. Truck was ready when promised. She was willing to answer questions and describe the services needed. Fri Mandy kept her word on timing and pricing. Truck was ready when promised. She was willing to answer questions and describe the services needed. Friendly, efficient, and helpful. More

Great Service Department Jacquelynne Pressman called me to let me know that my badge was in and we set a date. However, I called her back the next day and asked if I could jus Jacquelynne Pressman called me to let me know that my badge was in and we set a date. However, I called her back the next day and asked if I could just go in to get my badge done that same day and she said "No problem, come on in." I was so excited. When I got there, she let me know that there could be a wait since she was squeezing me in at the last minute. As she was dealing with another customer, Dan Brito checks me in and takes my car to get serviced . When Dan brings my car back, he had washed and vacuumed it. I was very impressed with the teamwork provided by Jacquelynne and Dan. Because of them and the service they provided, I look forward to my next service department encounter. More

Good Service Dept I purchased my Ford Escape in 2013 as a Certified PreOwned Vehicle, knowing I would have oil changes for life at this dealership. It's about 40 miles I purchased my Ford Escape in 2013 as a Certified PreOwned Vehicle, knowing I would have oil changes for life at this dealership. It's about 40 miles from where I live, so the more in depth maintenance, I may have to take to a more convenient dealer. However, on a recent trip to Apple Ford, there was a miscommunication regarding my appointment, and Curtis Ford, the Service Manager worked with Steve Watts, one of his colleagues to rectify and fix the situation. I was so pleased and felt well taken care of--and received more direction for future visits regarding my oil changes for life. They have a good team at Apple Ford, including the sales force, Stanley Liu, who sold me my Escape. Thank you! More

Great Service Just went in for a car wash (as part of the free service with purchase) and it was done quickly and my expectations were exceeded. My car was even vac Just went in for a car wash (as part of the free service with purchase) and it was done quickly and my expectations were exceeded. My car was even vacuumed well. More

Heater Shield On a four hour business trip out of town, i heard a terrible metal on metal sound out of no where. Knowing nothing about trucks, I hurried to the near On a four hour business trip out of town, i heard a terrible metal on metal sound out of no where. Knowing nothing about trucks, I hurried to the nearest Jiffy Lube. After a 2 minute inspection, they returned to me and explained my brake pads had been worn through and my rotors and calipers had gone bad. After explaining to me my bill would be $900, they showed me the brake pads and said " you see how worn down they are?" If I had not just had them replaced I would have for sure just agreed with them and went through with the $900 service. Jiffy Lube explained it was too dangerous to drive the remaining 100 miles to Ford to get this checked out. My intuition told me to take the chance. I drove directly to the Ford dealership with no appointment, with a fear that my truck would stop driving. I pulled into the bay, and a service tech, hopped into my car, we drove about 40ft, and he said I know what it is. 30 seconds later I had another tech under my truck and confirmed it was a problem with the heater shield. He told me he would fix it right on the spot. $3.80 and 5 minutes later, I am on my way with no terrible sounds. All I can say is thank goodness for Apple Ford Lincoln's trustworthy techs and great customer service. I believe the employees I worked with were Curtis and David, but I apologize if I am incorrect. Thank you Curtis and David! More

Exceedingly Excellent Customer Service I have been a customer of Apple Ford since December 2007, after purchasing my new Ford Escape, through a military program, from them. I have brought t I have been a customer of Apple Ford since December 2007, after purchasing my new Ford Escape, through a military program, from them. I have brought this car in for every scheduled service needed and other times when "something sounded or acted wrong." Kevin Lewis and then Donna Tipton were my service advisors and were so wonderful from a customer service perspective. However, Curtis Ford and Dan Brito have been the people, along with Oliver Fox, who welcome me and go "over and beyond" and are the role models our society should exhibit when it relates to customer service. I would like this review to be shown to the owners or Apple Ford because these employees, and the great care they give towards me, and ensure great service is done on my vehicle, deserve significant recognition. They greet me with a smile and go that "extra mile" to ensure I am a happy customer and because of them....I am ALWAYS HAPPY when I leave APPLE FORD! They are the epitome of a GREAT TEAM! Thank you...Curtis, Dan, and Oliver Fox. More

Routine service The Apple Ford Quick Lane team always works hard to get you in and out as fast as they can, and I have always received great customer service, and hig The Apple Ford Quick Lane team always works hard to get you in and out as fast as they can, and I have always received great customer service, and high quality service. More

Excellent service I brought my SUV in for 3 recalls. Jackie checked me in since Rick wasn't at his desk and she didn't want me to stand around waiting. This was greatl I brought my SUV in for 3 recalls. Jackie checked me in since Rick wasn't at his desk and she didn't want me to stand around waiting. This was greatly appreciated. Rick checked me out in the evening. He was very pleasant and helpful. I liked the fact that Apple washed my car for me even though it was a recall notice. I thought the service was excellent. More

Great job. Allie did a great job researching how to connect the lift on the back of my expedition. She really went the extra mile. I am impressed! Allie did a great job researching how to connect the lift on the back of my expedition. She really went the extra mile. I am impressed! More

Never A Let Down This visit was like all previous visits. The Quick Lane staff was very courteous and professional. Not just to me but the customers in the lounge with This visit was like all previous visits. The Quick Lane staff was very courteous and professional. Not just to me but the customers in the lounge with me. They provided very thorough explanations to its customers and along with recommendations for their issues. More