Apple Ford - Service Center

Car Repair Les Ashburn and Curtis Ford give the type of service often neglected, but should be expected and greatly appreciated! My expectations were met and exc Les Ashburn and Curtis Ford give the type of service often neglected, but should be expected and greatly appreciated! My expectations were met and exceeded. There is a dealership closer to my residence, but I will continue to travel to Apple Ford to have work done on my vehicle, mainly due to the painless and efficient service by all at this establishment! Great work gentlemen!!!! More

Professional, speedy, great service The dealership cares about its customers from the service advisor who is the first person you are in contact with to the automotive technicians who di The dealership cares about its customers from the service advisor who is the first person you are in contact with to the automotive technicians who did a great job on fixing my car. More

Polite, Professional and Attentive Having a car just 5 months old means that I was not expecting to be in for service just yet, but here I am! Curtis, Les and their team are remarkable. Having a car just 5 months old means that I was not expecting to be in for service just yet, but here I am! Curtis, Les and their team are remarkable. They did not hesitate to get my car in to be checked out immediately, and though it took 2 days for them to get the issues resolved, they quickly put me in another car and communicated with me constantly on the status. They can't help what goes wrong, but they sure do make sure that the customers have as little concern and inconvenience as possible. I was called first thing in the morning, and kept apprised of what was going on throughout the day. When the realized it would need to be there overnight to await parts, they came to get me, had a courtesy car ready for me, and I walked out the door! The layout is impeccably clean, the staff are quick to help, phone calls are immediately answered, and even their shuttle driver (Calvin) was incredibly professional. Not only will I return to the location for future service, but I will be sure to let my friends know just how respectable this service center is. Thank you guys for everything! More

Great Ford Service Center Mike Ross is always knowledgable when I drop off my F250 for Diesel service. He keeps me informed and doesn't try to sell me anything I don't need. Mike Ross is always knowledgable when I drop off my F250 for Diesel service. He keeps me informed and doesn't try to sell me anything I don't need. More

2010 Lincoln, with tire damage Ben Ludwig was my service advisor and he went above and beyond the duty of getting my tires replaced, He took several pictures of the tire and was dil Ben Ludwig was my service advisor and he went above and beyond the duty of getting my tires replaced, He took several pictures of the tire and was diligent in contacting Ford for the replacement, He was very professional and took a pro active approach at getting this solved for me. I appreciate all the hard work and effort he put into this. All the service people and mechanics at Apple Ford are wonderful. They have always treated me with respect, been very courteous, and professional . Great place to go to buy a car or have one worked on. The other Service manage that I work with is Steve Watts, he also goes above an beyond the call of duty to help. More

Warranty Issues The paint on the hood of my 2013 Explorer was blistering from underneath along the front edge after just 27 months. While I had 39,000 miles and was The paint on the hood of my 2013 Explorer was blistering from underneath along the front edge after just 27 months. While I had 39,000 miles and was out of warranty technically the Service Manager, Mr. Curtis Ford, agreed that this was not normal and sent me for an estimate at Tri State Collision down the road. There I spoke with Janet Barry who explained that this was a problem with the aluminum hood used on this model. The estimate was $1832.64 which included a replacement hood as they were not willing to paint the existing hood. I returned to the service department with the estimate and spoke with Curtis again and he told me that he would contact Ford to see what they would do. The following day I received a call from the service department that Ford was willing to put in $1400.00 towards the repair even though I was technically past the warranty. I scheduled the repair with Tri- State and the work was completed. When I picked up the vehicle not only had Tri-State installed and painted the new hood but actually touched up two chips I had on the front fender at no additional charge. Both Janet and Curtis were excellent to deal with and I really appreciate them going the extra mile for me with Ford. I could not have had these repairs done without their help. I would highly recommend Apple Ford and Tri-State Collision to anyone who asks. I am certainly a customer for life now! More

I had warranty work and some other repairs done. Jackie Pressman was my service contact, and she was superb. She was empathetic, and worked hard to make this a pleasant experience. I felt like Appl Jackie Pressman was my service contact, and she was superb. She was empathetic, and worked hard to make this a pleasant experience. I felt like Apple Ford cared about me, and the repair process was seamless. I give 5 stars for my experience, and again recommend Jackie Pressman for being a great face for the dealership. More

Excellent service as usual I have always appreciated the timeliness and excellence of the service provided by the truck technicians and Mike Ross at Apple Ford. Everything is e I have always appreciated the timeliness and excellence of the service provided by the truck technicians and Mike Ross at Apple Ford. Everything is explained fully, appointments can be made within a very workable timeframe and the quality always seems to be first rate. Couldn't be happier! More

Excellent Service, As Expected Rick Poppe provided an excellent customer experience ... We have been Apple Ford Lincoln customers since 1993 and have been most satisfied with the Sa Rick Poppe provided an excellent customer experience ... We have been Apple Ford Lincoln customers since 1993 and have been most satisfied with the Sales, Service, and Product Line ......... More

Good service center Excellent experience at the service center. Everything was completed in a timely manner. Check in and check out was easy. Staff was friendly and kno Excellent experience at the service center. Everything was completed in a timely manner. Check in and check out was easy. Staff was friendly and knowledgeable. More