Apple Ford - Service Center

Apple Ford service got us back on the road. While on a recent long road trip, we limped into Apple Ford after an alternator failure, with only minutes to spare before the battery would have died While on a recent long road trip, we limped into Apple Ford after an alternator failure, with only minutes to spare before the battery would have died completely, killing the engine. Thankfully we were able to drive right into the service lane where we were immediately greeted by the friendly and knowledgeable Service Manager. Obviously this was an unscheduled visit, so they had to have a re-manufactured alternator shipped in from a nearby facility, which took a couple of hours. It took about 4 hours in total from the time we rolled in until we were on the road again, which we thought was good under the circumstances. Apple Ford gets excellent marks for everything except price, but dealership service is always a lot more expensive than it should be. I spent about 4X what I would have spent with my usual RockAuto Do-It-Yourself approach, and about 50-75% more than my local repair shop would have charged in CT. But, no real complaints since they got me going again in short order. And, I guess someone has to pay the overhead to support that gorgeous dealership that is so clean and well maintained that you can practically eat off the floor. More

2005 Mercury Grand Marquis GS My Service Advisor was Les Ashburn. The service department was very busy and Les got me in and out so quickly that even I couldn't believe it. His pr My Service Advisor was Les Ashburn. The service department was very busy and Les got me in and out so quickly that even I couldn't believe it. His professionalism was above top shelf and succeeded far beyond my expectations. I would recommend Apple Ford to anyone who is looking for a service department that provides the best in customer service anywhere. Thank you Les for making my Apple Ford experience an awesome one!! Eric Anderson More

Quick turnaround time for car to be fixed, friendly staff Les Ashburn was helpful and understood that I needed to try and have my car back from a recall service call as soon as possible. He kept the time und Les Ashburn was helpful and understood that I needed to try and have my car back from a recall service call as soon as possible. He kept the time under an hour and was friendly and most cooperative. He listened and was very respectful of myself as the owner of a new car. I have had 4 cars now from this particular dealership and am very pleased with the service department, Quick Lanes and the experience of buying a car as well. I highly recommend this dealership to anyone in this area! Thanks for making my life easier....and I love my new car! This is my favorite car so far....a 2015 Ford Escape! More

Just Purchased a Certified EcoBoost F-150 My first visit to Apple Ford Lincoln was awesome. After purchasing an EcoBoost F-150 from a good friend, I was able to receive great direction from Ja My first visit to Apple Ford Lincoln was awesome. After purchasing an EcoBoost F-150 from a good friend, I was able to receive great direction from James & Bryan in Finance to easily transfer the extended warranty into my name. No games, no up sell, just simple & painless steps. While doing a final check of the vehicle before transferring ownership, we discovered an issue that initially appeared very daunting. Curtis assured me that the vehicle would be taken care of, and Mandy was able to get me in the next day AND fixed the issue before close of business. The was amazing, especially since the seller was going overseas in just a couple of days. I've never owned a Ford until now, and it certainly started out on the right foot......Many THANKS to the staff at Apple Ford Lincoln. More

Wonderful Experience- I Want to Give 6 Stars I just brought a car to Apple Ford's Service Department. The whole experience was wonderful. I didn't buy the car there, yet I felt like family. I just brought a car to Apple Ford's Service Department. The whole experience was wonderful. I didn't buy the car there, yet I felt like family. I worked with Les Ashbury (Service Advisor) and Curtis Ford (Service Manager). The visit was efficient and informative. The appointment was booked ahead of time, I was in and out in 45 minutes with all my questions answered, a problem serviced, and a clean truck. Fabulous! More

Best in service I brought the car in as part of a Ford safety recall. I was most pleased with the service and especially the care and consideration I received from M I brought the car in as part of a Ford safety recall. I was most pleased with the service and especially the care and consideration I received from Mandy Smith (service advisor). When the repair was done, in under an hour, Mandy informed me that they had noticed a carbon build up and suggested I have it cleaned which I did. I greatly appreciated being told about a possible future problem before it became a problem as well as having the work done right away. I especially liked Mandy's attitude of "I treat others like I would like to be treated". More

WOW....... We were on our way from Pittsburgh, PA to Ocean City for a family vacation, When our Ford f-150 had a transmission pump blow. We were on our way from Pittsburgh, PA to Ocean City for a family vacation, When our Ford f-150 had a transmission pump blow. More

friendly and courteous service Employees knowledgeable, friendly and courteous. Have never been disappointed when I've gone in for all the recalls I have received on my Ford Fusion Employees knowledgeable, friendly and courteous. Have never been disappointed when I've gone in for all the recalls I have received on my Ford Fusion. More

experience with service department I had to bring my car in because I blew out my tire. I had to wait a while but they fixed my car as fast as they could and I did not have an appointme I had to bring my car in because I blew out my tire. I had to wait a while but they fixed my car as fast as they could and I did not have an appointment. The staff was very friendly and accommodating.I am glad I bought a ford.I would Definatly be a ford customer for life. I have had nothing but good experiences with appke ford and their serviceable sales department. More

Great Service by the Service Dept both Car and Customer I came to the dealer frustrated and confused late and prior to a holiday. They explained to me prior to me coming that it may not be possible to ex I came to the dealer frustrated and confused late and prior to a holiday. They explained to me prior to me coming that it may not be possible to examine and repair my vehicle that evening. Dan Brito, one of the service advisors with the assistance of Mandy Smith saw my frustration, came to my aid. They took my car in, arrangement for transportation for me ( thru Enterprise Car Rental ) so I could continue with my life. I was expecting to be without my car for about a week or so , but my service advisors put a priority on my vehicle and surprisingly my repaired and ready the next business day since it was Fathers Day Weekend. Thank Apple Ford Lincoln for your great service. More