Apple Ford - Service Center

Another happy customer! Didn't get the warranty repair as I was expecting, warranty claim was rejected by Ford. Apparently I hit something with my car or maybe something hit Didn't get the warranty repair as I was expecting, warranty claim was rejected by Ford. Apparently I hit something with my car or maybe something hit my car to cause the damage . It was very nice for Ford to point this out and to do a proper forensic job on this claim. I was told that Ford engineers had to step in and take a look at some pictures of the damage to make their educated recommendation. Happy to have gone through the entire Ford experience. More

Best service experience EVER! I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and I bought my Ford in Winston-Salem, NC, but now live and work in the Baltimore area. I had a factory recall service performed at the W-S dealership and they made a mistake that did not surface until after I drove back to Baltimore a few days later. I took my car to Apple Ford Lincoln expecting to get a lot of double-talk and excuses about how they could not fix a problem another dealership caused, but I didn't! Without an appointment, I was lucky they had a no-show, they had my car on a lift and fixed by the time I finished my free cup of coffee. Best part...NO CHARGE! They said they did not need to replace parts and the time was not undue. They could have turned an unfortunate situation into a "Who'is going to pay for this" nightmare, but they took the high road and helped a fellow dealership far away. Great service...Great Team! Thank you Steve and Curtis...I'll be back. More

Excellent service and timely experience I originally went to the dealership in Gaithersburg because that's where I purchased my ford escape but I won't think twice about going back to them n I originally went to the dealership in Gaithersburg because that's where I purchased my ford escape but I won't think twice about going back to them now that I have found apple ford! Their parts and service department had me in and out in minutes and were so helpful! I'm not too familiar with cars but Paul from the parts department was so helpful and nice and got me the exact part I needed and for a resonable price. Curtis ford in the service department had me in and out in no time and was awesome! You guys have a top notch team! I was very impressed and will be getting my car serviced at Apple ford from now on!! More

Excellent Service Each time I visit AppleFord of Columbia the staff exceed my expectation. My service advisor, Les took great care of my car and I. The service was effi Each time I visit AppleFord of Columbia the staff exceed my expectation. My service advisor, Les took great care of my car and I. The service was efficient, prompt and as usual I was pleased. Everyone should by a Ford and particularly one from AppleFord. You will not regret your experience from Sales to Service! More

Tire Pressure/Car Wash I needed air in my tires done efficiently and was having trouble doing it myself. Curtis made sure I was taken care of quickly and efficiently, and ma I needed air in my tires done efficiently and was having trouble doing it myself. Curtis made sure I was taken care of quickly and efficiently, and made sure I got my car washed, as well. I will definitely be returning to this dealership for any future service needs! It's nice to know I've got a place I can go that I trust. More

GREAT customer service Thank you to Curtis Ford for such kind, quick service this morning on my tail light assembly! I've been putting off getting the work done thinking I' Thank you to Curtis Ford for such kind, quick service this morning on my tail light assembly! I've been putting off getting the work done thinking I'd have to leave it and come back (not the most convenient) but Curtis fixed it for me in the time that I bought the part and came back! Thank you! More

Service on my Escape Last week, after both my coolant and tire indicators came on while I was at a meeting in Annapolis, I drove to the Columbia Apple Ford where I purchas Last week, after both my coolant and tire indicators came on while I was at a meeting in Annapolis, I drove to the Columbia Apple Ford where I purchased my car. I informed two service people of my problem. The first individual told me he would top off my coolant. I spoke with service person at quick Lane's and specifically ask him to check out the coolant. After about a 30 minute wait, I was informed that my car, a 2013 Ford escape, needed $1100 worth of new tires because the car is an all wheel drive. When I asked about the coolest issue I was told that it was taken care of. Yesterday, the coolant light came on again and immediately indicated that I should pull over and stop. The indicator quickly moved from yellow to red. I moved to the side of the road and called AAA. I also called the Ford dealership. My car had to be towed to Apple Ford in Columbia, Md. My warranty which is 100,000 miles or seven years covered a rental car. it took Apple Ford more than 36 hours to discover the problem: a faulty valve for which I had to pay $100. I would not be so unhappy if this was my first negative experience at Apple Ford. I purchased a brand new Mustang which had problems that were resolved only after I was stranded in Charles County, Maryland with my grandson in the car. It took Ford two weeks to figure out the problem and did not want to pay for rental costs. I am a 65 year old woman who lives alone and I only have one car. Although the oil changes and car washes ore nice, I want to know that the people in the service department care about my personal safety and are not merely focused on how to shut my mouth and save money for the company. I would not in good conscious recommend this dealership due to the negative experiences I have had with the service department. I have met the owner and do not believe he is aware of this disfunction. More

Wonderful lifetime service of our 2010 Ford Escape. From the day we bought our auto until we left Columbia to move to the Houston, TX area, we have received excellent care of our car. However, on the la From the day we bought our auto until we left Columbia to move to the Houston, TX area, we have received excellent care of our car. However, on the last day, we received the greatest service from the manager of the full service lane... He screwed on a new visor for us for free, as we had no tools from having packed them for moving. It may not have seemed like a big thing to many people, but it meant a great deal to us. He was so kind and friendly to us, as well. He is a definite asset to Apple Ford. Thanks again to Apple Ford. Thorval and Liz Hickman The Woodlands, Texas More

Apple Ford Service Service Advisor's Rick and Dan, along with the tech John, provided service that was above and beyond, and were what every customer should experience e Service Advisor's Rick and Dan, along with the tech John, provided service that was above and beyond, and were what every customer should experience especially going through what I went through. My power steering was lost on my 2013 Ford Fusion due to factory recalls when I broke down in Columbia, MD, home of Apple Ford. All work was done on my car in 50 hours real time only dilemma's coming from Ford, the company itself with my data re-programming and it showed me these people really cared for the person more than the car. Felt human and more important even though I did not spend a dollar in this place for my car. First two nights ever spent in Maryland. I want to share this. Rick Poppe fought for two and a half days to get the data programming done and at least get me rental car coverage. Ford did eventually get the rental coverage but God bless, Rick received what he needed to complete my programming before I needed it. Great Job.. More