Apple Ford - Service Center

Excellent service provided. Service was completed when promised and bill was less than anticipated. I will continue to use Apple Ford/Lincoln in the future. service provided. Service was completed when promised and bill was less than anticipated. I will continue to use Apple Ford/Lincoln in the future. More

excellent service advisor ,Dusty Odom I recently had my Ford serviced at Apple Ford. My service advisor was Dusty Odom. She was excellent at explaining all of my car's needs. And kept in c I recently had my Ford serviced at Apple Ford. My service advisor was Dusty Odom. She was excellent at explaining all of my car's needs. And kept in constant contact with me during the whole process of the repair. I would highly recommend Apple Ford morso Dusty Odom as an advisor. More

Patient, kind, and very informative. I took my 2016 for explorer in for service because the service engine light came on. I ended up dropping the vehicle off so they could diganose the p I took my 2016 for explorer in for service because the service engine light came on. I ended up dropping the vehicle off so they could diganose the problem . Before the end of the day she was calling me back letting me know the exact problems with my vehicle. My service writer was Dusty Odom and she was sensational. She explained the problem and what options were available to solve my issues, also she checked and made sure i approved the repairs before the mechanics worked on the vehicle. Last but not least her attitude was very pleasant and that's very important to me as a customer. I would definitely refer a friend or family to her and the dealership because of my positive experience I encountered More

Greatest Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the ver Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the very end. More

Outstanding Customer Service The exceptional customer service I received at the Service Department, by the Service Manager, Curtis, and my Service Advisor, David, was beyond my ex The exceptional customer service I received at the Service Department, by the Service Manager, Curtis, and my Service Advisor, David, was beyond my expectations. The shuttle was stuck in traffic and when the the Sales Manager heard I was upset he personally drove me to work in the other shuttle. He wasn't aware at the time but I'm a nursing mom and my schedule is pretty rigid, his stepping in to get me to my office on time meant more to me than just getting to work, and was truly above and beyond. The Service Advisor called later that day and offered a loaner vehicle since they hadn't yet been able to diagnose my Lincoln, when I explained that I would just have to bring it back in, due to the car seat installed in my car, he said he would see what he could do. He called back within 2 hours and said he was able to diagnose the issue and fix my heater, everything was ready. Curtis and David provided outstanding customer service and ensured that I will certainly return to Apple Ford - thank you! More

Excellent Customer Service from Curtis Ford I've been meaning to write this review for several months. Several months ago, after a routine oil change, I had "fluid" leaking from my SUV and had I've been meaning to write this review for several months. Several months ago, after a routine oil change, I had "fluid" leaking from my SUV and had to have it towed back to Apple Ford the same day. Not something you are ever really happy about happening….BUT Mr. Curtis Ford came to the rescue. Turns out my radiator needed replacing. He worked with me and we got the situation resolved and the SUV was back on the road the next day. Mr. Curtis Ford showed exceptional customer service and really helped me get this worked out. Thank you , Thank you, Thank you. More

THANK YOU APPLE FORD - SERVICE DEPARTMENT While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to te While spending the weekend in Western MD, my 8 month old Ford Edge broke down on me. I located and call the nearest Ford Dealership (Schaeffer) to tell them what had happened and what icons came on the dash when my vehicle lost power. At 4:00 p.m., no one answered the phone at that dealership. So, I called home to Apple Ford and spoke to David, explained to him what had happened and the situation I was in (Saturday evening, out of town, new vehicle broke down, nearest dealership closed already) and then asked if he thought it would be okay to drive it home (approximately 250 miles). David very sincerely told me no, that he would not be comfortable with telling me to do that and to please just wait it out until Monday to bring it to Schaeffer Ford. He said he would feel better if they looked at it first, ran diagnostics and take the appropriate action before I drove it that long of a distance. So, I took his advice and waited until Monday. THANK YOU DAVID! Monday morning, called Schaeffer Ford told them that I needed to bring my new Edge in for service and explained why. The Service Advisor that I spoke too was rude, arrogant, nasty and told me Schaeffer Ford Service Advisor: "Yeah, bring it in. I might have time to get to it in a few days" Me: " Ahhhh, a 'few'days?" Schaeffer Ford Service Advisor: "Yep, that's what I said" Me: "Ahhh, okay well I have to get home today. Do you have a loaner/rental for me?" Schaeffer Ford Service Advisor: "Ford ain't obligated to give you a loaner" Me: "Ahhh, this is a 'new' vehicle and it's still under warranty, especially since I bought the 100,000 mile/10 year extended warranty. Yes, I do believe Ford 'is' obligated to give me a loaner. Schaeffer Ford Service Advisor: "Nope, you're wrong" Me: "Okay, I think I'll check into that a little further. And in the meantime, I'll bring my vehicle down to you (reluctantly at this point)" I then called back to Apple Ford and spoke to Curtis. Explained (again) to him what had happened and how I had been treated. Curtis was disturbed and told me to take my vehicle down there, use my authoritative voice and to tell this rude dude exactly what I want him to do "Run the diagnostics, read the codes, then replace the throttle body (whatever that is - lol). And if he gets nasty with you again, call me back and I'll speak to him" THANK YOU CURTIS! Following that phone call, I called the group that handles warranties/extended warranties. They (Rudy) confirmed that I 'was' entitled to a loaner/rental and that Schaeffer Ford was absolutely wrong in telling me different. Again, Rudy told me exactly what to say and do and that if I had any further issues to please call him back and let him know. THANK YOU RUDY! Brought my vehicle to Schaeffer Ford and they did eventually fix it (had to replace the throttle body - fancy that - lol). While there, I told them that I had made a few more calls and confirmed that Ford 'will' provide me with a loaner/rental if they were going to have my vehicle for more than 1 day! THANK YOU AGAIN RUDY! The looked a bit surprised that I told them that and then responded by saying "Well, let's cross that bridge when we get to it." Nope, let's address it right now because I need to get home today ... either in 'my' vehicle or 'your' loaner. Schaeffer Ford ended up fixing 'my' vehicle that day and I made it home that night. To sum this all up, THANK YOU APPLE FORD SERVICE! YOU GUYS ROCK!!!!! And Schaeffer Ford - YOUR SERVICE ADVISORS need some SERIOUS training in customer service, attitude adjustments, behaviors and manners! GOOD LUCK WITH TRYING TO MAKE THAT HAPPEN ... Other notes: They did not use paper floor mats or plastic protection on the seats. Did not bring the vehicle to me when I went to pick it up. Handed me the keys and said here ya go. Had to go out and search for it. Found it 'way' at the back of the building. More

Excellent Customer Service My family and I would like to give a special Thanks to Mr. Curtis Ford. I know he deals with hundreds of customers weekly, which makes it even more i My family and I would like to give a special Thanks to Mr. Curtis Ford. I know he deals with hundreds of customers weekly, which makes it even more impressive that he will take the time out of his busy day to ensure that my family and I were receiving the proper care and maintenance for our vehicles. That attention to detail says a great deal about his professionalism. Apple Ford Lincoln of Columbia needs more personnel with the attitude and professionalism of Mr. Curtis Ford. Thanks again and Keep up the good work. More

Everyone was very helpful I went in for an early morning appointment. Everyone was so nice and helpful. Even though I was there a lot longer then I would have preferred. The se I went in for an early morning appointment. Everyone was so nice and helpful. Even though I was there a lot longer then I would have preferred. The service and all the employees tried to make my time better and worked very hard to get me out of there in a timely manner. More

Overwhelming lack of professional courteous for the customer My experience with this company has be horrible, the level of professional courteous for the customer is the worst I’ve ever experience. I brought my My experience with this company has be horrible, the level of professional courteous for the customer is the worst I’ve ever experience. I brought my car in for diagnostic service on Wednesday, June 29th at 7:00am, I called the service tech Kevin Ford at 2:00pm and my car had not been touched. I inquired with Kevin why was I advised that I had and appointment at 7:00am for my car to not be even looked at by 2:00pm. Kevin stated that the tech was unable to get to it, he then stated I now have a tech available I will give you a call back. Kevin did call me back within a couple of hours to advise me that the issues my car was having stemmed from the repairs done from an accident that were not completed or completed incorrectly. Kevin advised me to take it back to the auto body that completed the repairs, I picked up my car that evening returning it to Columbia Auto Body. Columbia Auto Body worked on my car and could not find how their repair or lack thereof was causing the issues with my car, the adjustor from my accident was contacted and requested a full diagnostic be completed by Ford technician. Columbia Auto Body brought my car back to Apple Ford the morning of Friday, July 1st, I was to the understanding that because this was a holiday weekend that my car would probably not get looked at until the beginning of the following week. I went and obtained a rental car for a week in which is out of my pocket until diagnostic results determines the issues are related to the accident, my insurance company or Columbia Auto Body will not cover the cost. I got the rental foreseeing the issues to be found and my car repair would only take a week. Myself, the insurance adjustor, and the manager of Columbia Auto Body have continuously contact the service department and was told repeatedly that my car was a complicated issues and the tech was still working on my car. Wednesday, July 6th I left Kevin Ford a message to return my call with no call back, I called again Thursday, July 7th spoke with Kevin and he advised me that my car HAD NOT BEEN TOUCHED by the tech because he had been working on another car. Thursday, July 8th the insurance adjustor, and the manager of Columbia Auto Body was advised that my car would get worked on that evening or first in the morning of Friday, July 8th. It is now Friday, July 8th and my car still has not been touched by a tech, I spoke with the service manager Curtis Ford who gave me an entire different story from what we had been advised all week, he also advised me that the tech MIGHT be able to get to my car today but if not MAYBE Monday!!!!!! My issues with this entire situation is once again the overwhelming lack of professional courteous for the customer, simple honest communication could had alleviated all of this. If I had been advised accurately that my car was not being worked on I would have taken my car to another Ford Service dealership, because of the extreme dishonest communication I will now have to go into another week paying out of pocket for a rental costing me $336 plus the holding of an additional $200. I will never bring my car to Apple Ford ever again, I will be sure to utilize verbal and social media to make everyone aware of the horrible business practices. More