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Apple Ford - Service Center

Columbia, MD

2.8
283 Reviews

283 Reviews of Apple Ford - Service Center

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May 23, 2017

Terrible Customer Service You buy a $65,000 vehicle expecting customer service to come along with it. Well guess what, Curtis does NOT deliver. Have been dealing with an ongoin More

by Not Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Ford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2017 -

Apple Ford responded

We are so sorry to hear that your experience was not satisfactory. That is certainly not the way we want our customers to feel. Our service department does everything they can to make sure you are safe and all repairs are completed to full satisfaction and sometimes that takes a bit of work to make sure we are thorough. If you have the time, I would like to discuss this further to improve in the future. Please email me at ncharette@appleford.com. Thank you!

May 23, 2017

Service of F150 Had some issues with my tailgate step and bed rails on a new F150. Les and Curtis worked with me and diagnosed the issues were from factory defects. T More

by Chez Schwaab
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Curtis Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Les Ashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2017

Excellent Experience at Apple Ford! I needed to get 2 rims repaired under my wheel/tire warranty. Kevin Ford did a great job coordinating with my warranty provider and the repair contra More

by MustangKarl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2017

Total lack of response I've tried since November, 2016, to get a response from Curtis Ford regarding an ongoing problem with my Ford Escape. This car has been plagued with p More

by L. Davis
Recommend Dealer
No
Employees Worked With
April 29, 2017

Fantastic The service was fantastic. Greg from the service dept treated me very well. From when he set up a rental car for me to fixing my car. I will be bringi More

by Alcapoeira17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg from Service
Apr 30, 2017 -

Apple Ford responded

So happy to hear you had such a great service, thank you very much for the review! Please let us know if we can be of help in the future!

April 27, 2017

Fabulous Service! Curtis Ford is the most responsive, respectful service manager I have ever had the pleasure of working with. There was a problem with a hubcap after More

by Happy Consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2017 -

Apple Ford responded

We are so very happy to hear that Curtis was so helpful to you! Thank you so much for the wonderful review! Please let us know if you need anything else!

March 24, 2017

Over and above effort to obtain Ford corrosion warranty Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was More

by bugzy650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2017 -

Apple Ford responded

We are happy to hear that Curtis was able to be so helpful Carl! Thank you very much for the review. Our number one goal is to make sure our customers get what they deserve and we will always be there to help whenever we can!

February 28, 2017

Milk the customer Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every ot More

by Clif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Dusty
Mar 27, 2017 -

Apple Ford responded

Thank you for the review, Clif. We are sorry to hear you feel this way as we always try to suggest repairs that will keep vehicles running as smooth as possible. It is always the customers choice to what ultimately should be done but we never want anyone feeling this way. We hope that we can be of assistance to you in the future, please feel free to contact us with any questions you may have.

January 26, 2017

Excellent service provided. Curtis, was extremely helpful and courteous from start to finish. Apple Lincoln is where I will purchase my new Lincoln in Dec.2017. Keep me More

by TONY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2017 -

Apple Ford responded

Thank you for the amazing review, Tony! It is great to hear that Curtis was able to help you through the entire car buying process. We can't wait to see you in December!

January 01, 2017

Perfect Service I took my car in for several items of concern (rear window defroster, vent noise on start up, regular service). I know these are handled in three diff More

by debiharvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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