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283 Reviews of Apple Ford - Service Center
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October 26, 2017
Rating for service on 2016 Lincoln MKX Apple Lincoln Ford, Columia Md (Specifically their Tri State Collision Center) does not do good work. Claimed they had repaired my cars front bumper Apple Lincoln Ford, Columia Md (Specifically their Tri State Collision Center) does not do good work. Claimed they had repaired my cars front bumper cover but they left damage behind bumper not fixed. Kept my car 5 weeks in. 2016 and 2017 and damage still not fixed (headlights, cross core member, cracked rt bottom headlight bracket). Many screws and nuts were left off in wheelwells and bottom front plastic panels, inside of hood for rubber seal. Both Bottom left & right door panels have cracked brackets. It took 5 or 6 times get bumper paint color to match body paint color. Overall back experience. Do not take your car to Tri-State Collision in Columbia , Md More
by Carbuff
August 16, 2017
2008 Ford Escape Dishonest sales. Was mislead about warranty Purchased additional warranty was a complete lie Dishonest service Poor customer service 3 transmissi Dishonest sales. Was mislead about warranty Purchased additional warranty was a complete lie Dishonest service Poor customer service 3 transmissions in 4 yrs No help could care less Poor repairs Stay away!!!! More
by Woftam
Employees Worked With
July 22, 2017
Kevin Ford Rocks! Really appreciate Kevin Ford's help in taking care of my Lincoln MKZ. Every time I come in I'm greeted with a smiling face and I know Kevin will make Really appreciate Kevin Ford's help in taking care of my Lincoln MKZ. Every time I come in I'm greeted with a smiling face and I know Kevin will make it a successful and easy trip to get my car serviced. I had to come in a few times this year and felt that Kevin went above and beyond to ensure a positive experience for me. It usually is no fun getting your car serviced, but I can say I honestly enjoyed my visits this year. Apple Ford service team has been great too and I'm very happy with the care put into my MKZ to help maintain it in tip top shape. Keep up the great work Kevin and the Apple Ford team! More
by MKZowner1
Employees Worked With
July 05, 2017
Review Kevin is the reason why I drive 30 miles to come have my car service in Apple Ford, very friendly, professional, respectful and polite on the phone a Kevin is the reason why I drive 30 miles to come have my car service in Apple Ford, very friendly, professional, respectful and polite on the phone and in person. Can't ask for more. He is a 5*****. More
by Dee
Employees Worked With
June 30, 2017
Lincoln MKZ Service Kevin at Apple Ford made the service of my Lincoln an easy one for me. He kept me informed of the work that needed t9o be done and the timeline it wo Kevin at Apple Ford made the service of my Lincoln an easy one for me. He kept me informed of the work that needed t9o be done and the timeline it would take. Managing the maintenance of my car is something I don't want to have to over manage and Kevin took care of that responsibility for me. More
by Jim
Employees Worked With
June 28, 2017
Customer Retention is Key Apple Lincoln has always gone above and beyond to provide superior customer service to me. They strive for quick turn around and easy service. If you Apple Lincoln has always gone above and beyond to provide superior customer service to me. They strive for quick turn around and easy service. If you have to wait, it is never any more than necessary. I also love the fact that they keep you informed with detailed information about what repairs are needed or being done on your vehicle. The technicians are knowledgeable (as they should be), the work atmosphere is comfortable, and there is a fairly decent waiting area for those who wait. The quick lane is very efficient too. I have been to a few major Ford/Lincoln dealers and let's say they have left me bitter. Poor customer service and money hungry managers. I even had a dealership charge me for an oil change that never occurred. In sharp contrast, I get exceptional service at Apple and the work is done right the first time. Kevin is the best... More
by LinKon
Employees Worked With
June 14, 2017
Outstanding Customer Service by Les Ashburn Leading up to a move out of country due to military orders, Les ensured my car was completely taken care of, noticed a severe issue with a wheel beari Leading up to a move out of country due to military orders, Les ensured my car was completely taken care of, noticed a severe issue with a wheel bearing, and gave an extremely generous military discount. In addition, Les is honest and provided assessments based on what is best for the customer. I also appreciated the cleaning of my vehicle following service. I HIGHLY SUGGEST utilizing service agent Les Ashburn at Apple Ford to service your vehicle! More
by BearsRedSox
Employees Worked With
June 14, 2017
Great Service is always appreciated. Kevin was very helpful and got me in and out quickly for my initial service. He also rescheduled me for a minor recall issue. My follow service was Kevin was very helpful and got me in and out quickly for my initial service. He also rescheduled me for a minor recall issue. My follow service was seamless and the carwash after service is always a nice touch. Keep up the good work! More
by Morris
Employees Worked With
June 08, 2017
Service is always easy! Kevin in the Lincoln service is great! He is personable and easy to work with. He keeps you informed during the service time. He gets you in an out. I Kevin in the Lincoln service is great! He is personable and easy to work with. He keeps you informed during the service time. He gets you in an out. I like that my car is always vacuumed and washed. More
by MelissaW
Employees Worked With
June 06, 2017
Service of Lincoln The service for my Lincoln was mediocre at best the first time we went, now the service is "excellent". Kevin Ford did a great job. The only proble The service for my Lincoln was mediocre at best the first time we went, now the service is "excellent". Kevin Ford did a great job. The only problem we had was the service technician who worked on our car was suppose to rotate the tires and they were not rotated. I had concerns that my oil and filter had not been changed either but Kevin assured me that it had. I like the service direction the company is going but need more confidence that what I am paying to have done is actually getting done. More
by mmllwebb77
Employees Worked With
