Apple Ford

Lincoln Service Dept: steering seized on our 2014 Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service place. A week passed, I called, he denied I brought the car in over a week ago. Told me it was my problem, not his. Accused me of screaming at him, & told me to have the car towed out of his service area. Adversarial attitude… not a good representative of Ford Lincoln. I have one star because they let us bring the car in after the steering seized & we had 150 more miles to drive to get home. Other than that, he never returned my calls during the last week. He also hung up on me when I asked to whom I was speaking to let him know my car was going to be towed to a closer dealership that would be looking at it within 2 days. More

I bought a 2020 Chevy Silverado from the commercial department! 1st problem was the brakes! It sounds like a metro bus when I stop, they had me bring it in and they kept the vehicle for four days to do department! 1st problem was the brakes! It sounds like a metro bus when I stop, they had me bring it in and they kept the vehicle for four days to do a brake job and somehow it’s worse. I can’t get a honest answer if they will fix it! 2nd problem, I transferred my tags from my old vehicle to my new one and was still charged for new tags… When I asked about it I was told they would issue me a refund, well a couple months later and that didn’t happen yet either! I understand people are busy but to lie and scam people is UNACCEPTABLE!!! BUYERS BEWARE!!!!! READ ALL YOUR DOCUMENTS!!!!! More

Service visit for recall and warranty work was very poor experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware! experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware! More

I bought a used vehicle recently and was told less than a month after that I need to replace two of my tires. Do not trust this place even if they show you all the inspection report. After calling the office month after that I need to replace two of my tires. Do not trust this place even if they show you all the inspection report. After calling the office, all I was told is that they can’t do anything about it. More

One star only because the people I interacted with were friendly otherwise this dealership is a joke. Good luck trying to get in touch with these people unless you show up in person. First off, i purchased friendly otherwise this dealership is a joke. Good luck trying to get in touch with these people unless you show up in person. First off, i purchased my vehicle April 2020. I bought extended warranty (thank god) and the purchase was fairly easy for a first time buy. In the warranty it stated I could get a replacement remote. It took me 2 months of back and forth with the dealership and the warranty company all because the dealership never gave me the second key and in order to get the replacement I needed 2 keys on day of purchase. The dealership ended up getting the key for me, the key was done in like 10 mins but for some reason I waited over 2 hours until I walked up to the key guy and he was like you’ve been done for the last 2 hours! I ended up smelling what smelt like gas coming out of the exhaust took it to a Chevy dealership just to find out the Transmission needs to be replaced more or less $7000 fix that alone plus other things that needed to be replaced. A month over a year from purchase. Absolutely ridiculous. More

Jonas in the Quick Lane Department provided excellent service finding a part for my car and rescheduling. He provided good customer service and was helpful. service finding a part for my car and rescheduling. He provided good customer service and was helpful. More

Curtis the service manager is fantastic. My car needed work done but was just out of warranty. He worked with me to get the service completed at a fair price. work done but was just out of warranty. He worked with me to get the service completed at a fair price. More

It got better last week.Because I provided a less than It got better last week. Because I provided a less than stellar review, when my ins. called to ask about the written diagnoses I was provided, the de It got better last week. Because I provided a less than stellar review, when my ins. called to ask about the written diagnoses I was provided, the dealership told USAA that what they provided me was not accurate. They even referenced my bad review while trying to convince USAA they really hadn't diagnosed anything. Run. Run far far away. More

Bought a supposedly certified preowned lincoln.A few Bought a supposedly certified preowned lincoln. A few months later its leaking rainwater into the car. Dealer wanted to charge me 5% of what I spent Bought a supposedly certified preowned lincoln. A few months later its leaking rainwater into the car. Dealer wanted to charge me 5% of what I spent to buy the whole car to fix it. The week before I brought it is Chris the used car sales manager told me it would be covered. NOPE. Then after I got upset and he said he would call me back, NOTHING. Buyers beware. More

I recently had an unexpected problem with my car and decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest throughout my visit. Especially, the service manager, Curtis Ford. He did everything in his power to help me and for that I’ll be recommending and using this dealership from here on out! More