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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.4
763 Reviews

763 Reviews of AutoNation Ford White Bear Lake - Service Center

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October 03, 2023

I was able to drive in without an appointment and get service. They were able to complete multiple services without making me return at a later date. I purchased new tire and they were in stock and avail More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaley
Oct 05, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2023

I when in for recalls and ask them to look at my tire well tire was not looked at also she didn’t tell if anything was replaced she must of been busy?????? More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaley ?
Oct 05, 2023 -

Apple Ford White Bear Lake responded

Hi Jean, we regret to hear that you had this experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (651) 301-8386. We hope to hear from you.

October 03, 2023

Great service yesterday as I was in for new tires - the only question is why did my tires on my new Bronco Sport only last 31,000 miles More

by wrpierson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Guldan
Oct 05, 2023 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (651) 301-8386 when you have a chance. We look forward to hearing from you.

October 03, 2023

Horrible, unprofessional, terrible follow up, excruciating wait times for an oil change =5-8 hrs More

by ktidgwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serveral - Serv Rep, Service Suprv
Oct 05, 2023 -

Apple Ford White Bear Lake responded

Hi, we regret to hear that your experience with us was not a more positive one. If you'd like, please contact our General Manager at (651) 301-8386. We'd appreciate the chance to make your experience a positive one.

September 27, 2023

Autonation has been working on our work trucks for many years, they usually are able to get us on the schedule in a timely manner. It is sometimes difficult to diagnose all the problems but they usually do More

by rschauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave,Shawn
Sep 30, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (651) 301-8386 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

September 25, 2023

everything was good. I got in and out at the time they said that I would More

by rkoskinen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
driver
Sep 27, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 23, 2023

Great experience. Communication including video spotlighting and verifying the issues. NO Upsell, they fixed what was wrong, kept in contact with me. Very easy proc More

by lavonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 25, 2023 -

Apple Ford White Bear Lake responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 23, 2023

Dropped vehicle off for scheduled service first thing Monday morning. Called to ask when I could pick it up and they informed me they don't do the type of diagnostics I scheduled the appointment for on M More

by undmicj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't Remember
Sep 25, 2023 -

Apple Ford White Bear Lake responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (651) 301-8386 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 21, 2023

I was greeted immediately by my advisor Troy. I was given a time frame to which I could expect to hear the results of their findings with my concerns. I was contacted with recommendations and an More

by Mishler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Sep 24, 2023 -

Apple Ford White Bear Lake responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 21, 2023

scheduling was easy, service was done quickly, I was kept informed, they offered me a ride to come get my truck. Great experience and better than last time, so improving! More

by marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 24, 2023 -

Apple Ford White Bear Lake responded

Hi Marc, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

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