AutoNation Ford White Bear Lake - Service Center

I called Autonation Ford multiple times to speak to someone from the finance department to cancel my extended warranty after selling my car. It took multiple calls before I actually was able to speak t someone from the finance department to cancel my extended warranty after selling my car. It took multiple calls before I actually was able to speak to someone to find out how I could cancel. When I finally got someone on the phone they told me what I needed to bring and that I can come in anytime to fill out the simple paper work. On my day off (Saturday) I drove to the dealership which took about 50 minutes to be told that they are short staffed and that I need to come back on another day to do the cancellation. I requested to speak to a manager and when he met me (Jerry) he told me that they are short staff and that I needed to make an appointment for Monday. I told Jerry that the director of finance told me I could come in anytime to do the simple, quick paperwork and that this wasn't acceptable as I drove 50 minutes north to get this done. As I got upset, Jerry finally said he could do it. As he brought me to his office he was extremely rude and was beat red in the face. It literally took him 5 minutes to get the cancellation paperwork completed and for me to sign. My entire experience with Autonation Ford was poor from buying the vehicle to cancelling my extended warranty. This two faced dealership will only treat you well when they want you to buy a car, but after you sign the paperwork it all goes downhill. The front desk receptionist and the manager Jerry have very poor and rude customer service skills. The Governor even announced a mandatory face mask requirement indoors and I found many workers not masking. I will be preordering my 2021 Ford Bronco from a different dealership as Autonation Ford has lost my business and I will let others know of my experience as well. More

Told me I could go elsewhere. Takes forever to get your car back from service. Drive down the road to Toyota service. Never had to leave my car. car back from service. Drive down the road to Toyota service. Never had to leave my car. More

Talked with Brittney to schedule appointment. In the middle of doing so the call was forwarded to another person. Answered his questions and he dictated the conversation to the point of putting words in middle of doing so the call was forwarded to another person. Answered his questions and he dictated the conversation to the point of putting words in my mouth. When asked if I needed alternate transportation, my reply was that I would wait . True to his dictating he said that means you need alternate transportation therefore soonest appointment is December 27, four weeks away. We argued that I didn’t need alternate transportation, I just need an appointment. I want nothing else from Autonation. He replied I was trying to set an appointment but you said you didn’t want one, another lie and his dictation. The purpose of my call was to get an appointment for a new car purchased this year from Autonation. Autonation does not stand behind what they sell instead make every excuse to not have to service their sales. I’ve purchased and leased several new cars from Autonation but this one will be my last. Customer service is most important to me. More

Poor Customer Service I drove in on a Saturday due to the dealership only having the quicklane option. When I arrived the service specialist said it would take all day. H I drove in on a Saturday due to the dealership only having the quicklane option. When I arrived the service specialist said it would take all day. He indicated they now have been doing appointments for the past 5 weeks. An email or other form of communication or even on their websight would have been helpful. Obviously all the oil changes lined up for the day had been told. So, I made an appointment for the following week. When I arrived they couldn't find the appoint. Finally they found my reservation. The spelling of my first and last name was SO horrid you couldnt even pronounce it. I assume this is common, afterall I was a returning customer. The attempted to have me get an oil change that included their CLOROX (TM) decontaimination. I never indicated this. They didn't mention any coupons online, lucky for me having been an AUTONATION customer before I knew of this. They did not review the car check at all. They never washed the car nor seemed to want my return business. I recently moved from OHIO to MN. Previously, I purchased 2 vehicles in the past 6 years from AUTONATION. The service was also performed there. NEEDLESS to say not all AUTONATIONS are the same. Consistency is not this companies motto. This was also my 2nd time at this location. The 1st vist was just OK and this vist was worse. I will not be returning to this location or company again. More

Screwed over WARNING***WARNING***WARNING***WARNING***TO ALL AND EVERYONE!!!! This company is the biggest sham and ripp off place I have ever encountered in my enti WARNING***WARNING***WARNING***WARNING***TO ALL AND EVERYONE!!!! This company is the biggest sham and ripp off place I have ever encountered in my entire life! As a 53 year old HONORABLE DISABLED VETERAN I have never been so pissed off in my entire life for what this company and its general manager CHRIS WILSON screwed me royal to the point where I now have had to take them to ****SMALL CLAIMS COURT ***** this was for there promises and than ***LIES***LIES***LIES*** for Damage they did to my car and absolute shoddy workmanship! This used to be a very reputable family business, now it’s corprate and you are going to get just what corprate AMERICA has which is what I am getting right now!! SCREWED!!!! PLEASE!!!! Take my word of advice... DO NOT DO NOT DO NOT trust this company!!! More

Don't waste your time! They're really good at polishing a turd. And if you do bring your vehicle in for a warranty covered issue. They will come up with every reason they ca They're really good at polishing a turd. And if you do bring your vehicle in for a warranty covered issue. They will come up with every reason they can think of for why they will not cover it. While they had my vehicle in for Servicing, they must have backed another car into it. And didn't bother telling me. So when I got home and noticed the damage. I called them about it. I had to go back in the next day to show the service manager. He would not accept responsibility for the damaged but was willing to pay HALF of what it cost to fix it. I would have had to pay $600 out of my pocket if i wanted the damage fixed. And don't bother calling AutoNation customer service or customer complaint line. They will not call you back. EVER! No matter how many messages you leave. I will never buy another car from AutoNation!!! More

OVERPRICED AND TRIED OVERCHARGING!! WHAT A JOKE I was charged for 2 hours to replace a mirror that has 3 bolts and was called 30 minutes after I dropped it off. Also was quoted $325.00 for the mirr I was charged for 2 hours to replace a mirror that has 3 bolts and was called 30 minutes after I dropped it off. Also was quoted $325.00 for the mirror however they tried charging $389.00. They charge $179.00 an hour? This place is an absolute RIPOFF! I always bring my Truck there for their "Quick Lube" however the last time I was there it took over 2 hours. I will NEVER bring my vehicle back here again!!! More

Terrible customer service Leasing a brand new 2017 F150 has already has had 2 oil leaks. Last time I brought it in they gave me a Fiesta to drive because they had to keep it. Leasing a brand new 2017 F150 has already has had 2 oil leaks. Last time I brought it in they gave me a Fiesta to drive because they had to keep it. Brought truck in Friday at 8am, service dept they need it over the weekend. Monday noon they say i have oil leak, they need it again.This is not new information. I already spent an hour 2 Saturdays ago confirming this with their same service dept. Yet it is still not done. All I get is excuses. Steve said I had to wait for same tech to work on it since its same problem and he worked on it last time, didn't even know if he was coming in today. This is not comforting to tell a customer that same tech who screwed it up last time is working on it again. and all your tech time verbage. why take cars in with appts when you already have too many to handle you can't get them done. This is not Tousley Ford anymore I agree. Focus only tiny step up from Fiesta last time. very frustrating. emailed and called service manager got no response. who knows when I'll get it back this time and for how long. More