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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.5
769 Reviews

769 Reviews of AutoNation Ford White Bear Lake - Service Center

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February 01, 2022

at 1st oil change they told me i needed new tires. purchased car September 2021 More

by Golden Retriever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 03, 2022 -

Apple Ford White Bear Lake responded

Hi Golden, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (651) 301-8386. We hope to hear from you.

February 01, 2022

Only took one hour this time instead of two hours hours last time for an oil changed More

by sgjacka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Feb 05, 2022 -

Apple Ford White Bear Lake responded

Hi. We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 31, 2022

Amy knew my name when I entered. Very pleasant experience. Very timely. Good service all around. More

by Toooomy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy?, Service writer
Feb 01, 2022 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

January 31, 2022

Their service is time consuming. Appt at 8:00 but won’t get looked at until4 maybe? Then the appts are 7-10 days out. They don’t have a quick lane for oil changes!!!!!! Get one and the appt will go back More

by Kfeb15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amy, service manager
Feb 04, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (651) 301-8386 to discuss what we can do to help.

January 31, 2022

Always a great experience with the service team at Autonation Ford White Bear Lake. My service rep, Carlos, kept me informed & treated me well. I'll add a shout-out to Stephen, as well, who expertly h More

by Susan L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos, Stephen
Feb 04, 2022 -

Apple Ford White Bear Lake responded

Hello Susan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 31, 2022

Great Staff and always very helpful. The service department has gone over and above my expectation. More

by lhoveland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Justin, Tim
Feb 03, 2022 -

Apple Ford White Bear Lake responded

Hi Lhoveland, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 27, 2022

Fantastic staff fantastic amenities I could not buy another vehicle anywhere else in Minnesota. They have the best follow through! More

by ali_kramm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service crew
January 27, 2022

Tousley(AutoNation) Ford has been my car dealer/service provider for more than thirty years. Great service and vehicle purchasing support. High quality, helpful people throughout the organization. More

by degahlon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy, Jason, Shawn, Bob S.
Jan 31, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 27, 2022

I appreciate having my airbags replaced at Autonation and the ability to have the 12 point inspection, oil change, and tires rotated at the same time. And, it was great to get a ride home while this was bein More

by dean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha S., Joe B.
Jan 31, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 25, 2022

I’ve leased 4 vehicles from this dealership. Was happy I could keep my appointment even though they were short staffed More

by Susie.diaz13
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
Jan 28, 2022 -

Apple Ford White Bear Lake responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford White Bear Lake. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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