AutoNation Ford White Bear Lake - Service Center

Extremely friendly and knowledgeable staff. They kept us updated while they worked on the vehicle. They kept us updated while they worked on the vehicle. More

Very friendly to set up appointment with and kept me in the loop with problems found on vehicle during the inspections and how the service was going and how much time was left until it was going to be comp the loop with problems found on vehicle during the inspections and how the service was going and how much time was left until it was going to be completed. My service advisor made the process very easy and effortless. Definitely going to come back for my vehicle services More

Horrible dealership. Asked them to check out an oil leak and after paying for their full service they told me everything is fine. Brought my Explorer home and looked un Asked them to check out an oil leak and after paying for their full service they told me everything is fine. Brought my Explorer home and looked underneath - still leaking. Brought to Hudson Ford and they told me 2 axle bearings shot as well as PTU - $2500. Called Autonation -- no return call. I would never go there again and I make sure I let everyone know the same, More

Dropping me vehicle off was a little hectic at first. Knowing where to go was a little confusing due to a lack of signage, but one I was connected with an employee, I received great quality service. Knowing where to go was a little confusing due to a lack of signage, but one I was connected with an employee, I received great quality service. More

Reliable service every time I bring in my car for servicing for over 6 years now. If you have a concern Ford service people immediately addresses it. Excellent customer service! servicing for over 6 years now. If you have a concern Ford service people immediately addresses it. Excellent customer service! More

July 1st, I drop off my Ford Escape at noon. The lady on the phone said it would only take 3 hours to fix's the head light, oil change and check the fluids and check the ailment. No one call tha The lady on the phone said it would only take 3 hours to fix's the head light, oil change and check the fluids and check the ailment. No one call that day to tell me that they were keeping the car overnight. the next I waited for someone to call. At 11am I stated to call the dealership. I call every department, and no one answer. So, I call Ford Pass and she did the same thing. I was beginning to think the shop had close. I couldn't find a ride and I was beside myself. Findley, I got a ride to the shop by a neighbor that was very unwilling. I ran into Cory and he said can I help you, after I flag him down. No one else was around. I needed my car back He went to check on it and he said it wasn't ready yet. And I said oil and head light. It's now around 1pm OMG! they are closing at 3pm. The unwilling lady wasn't going to give me another ride to get my car. So, Cory said he would pick me up. when the car was done. His wife was in my neighborhood so Cory call me and said his wife would pick me up and I gave the address. It took my whole weekend. I been a costumer for many years, and this was the worst. Thanks to Cory everything got back to normel. More

Bad customer service I had to wait to pick up my truck over a half hour before someone helped me over a half hour before someone helped me More

needed a tire patched, (expensive rubber with a hole! ) I called to confirm they could do it first, told me to be there in 15 mins -and they took care of it when I arrived. Not sure about the sanitizing ) I called to confirm they could do it first, told me to be there in 15 mins -and they took care of it when I arrived. Not sure about the sanitizing question below-don't know if they did that! More

I have always had good luck and have many cars through them. They have always been very helpful. them. They have always been very helpful. More

Much better experience this service appointment than my last time. Sean was very attentive. They completed a transmission replacement well within my expectations and it runs much better! An area of continu last time. Sean was very attentive. They completed a transmission replacement well within my expectations and it runs much better! An area of continuous improvement is needed in communication follow up. when voicemails are left from the customer. That said the messages sent via text as updates were very helpful. Before I can refer someone I would need to experience more of the same in future visits. Staffing is an issue everywhere so I have empathy here, especially for the woman working the service cashere desk. She was running her head off and maintaining a positive attitude. Apologizing for the delays when really it was not needed. It was very apparent she was doing the best she could. More