AutoNation Ford White Bear Lake - Service Center

My service advisor Ron did a great job. Only did what was necessary and called me before doing anything to make sure I approved. The service on my fusion and escape was done extremely well Only did what was necessary and called me before doing anything to make sure I approved. The service on my fusion and escape was done extremely well. These are the reasons I use Auto Nation exclusively for my cars. More

At my arrival for my radiator flush appointment, Sean (Autonation service rep.) informed me the cost would be $62. Once the work was done the total came to $211. He informed me the difference was due to (Autonation service rep.) informed me the cost would be $62. Once the work was done the total came to $211. He informed me the difference was due to parts and his quote only included labor. This was extremely poor and incomplete communication. When I asked for a quote, I should have been given the total cost not just labor. More

Poor service. Made my appointment weeks in advance. Received two reminders from them about my appointment. Dropped my truck off the evening before. Waited until 3: Made my appointment weeks in advance. Received two reminders from them about my appointment. Dropped my truck off the evening before. Waited until 3:30 the next day for a call. Never came. I called them. The first guy put me on hold and didn’t come back, so I hung up after about 15 minutes and called again. Got the service writer who had written me up the evening before. He told me that they hadn’t gotten to it. Wait? What? I had an appointment for 7:00 AM that day!! Said they could do it the next day. I told him I needed a vehicle yo get to work the next day. Asked for a loaner. He said they didn’t have any. I told him I would have to pick it up then since I needed it to get to work. So I went and picked up without any of the service that I had booked for. Am now looking for somewhere else for the service I had expected to be finished by now. More

I have been using AutoNation WBL for years. Very happy with professionalism and service. At check in for the 30K scheduled maintenance, I was advised that there was a trainee on the schedule an Very happy with professionalism and service. At check in for the 30K scheduled maintenance, I was advised that there was a trainee on the schedule and things would probably "take a little longer than usual". I asked about 1.5 hours and that was "a good guess". 3 hours later my car was ready! As I was waiting for the car I felt I should have been kept informed as to the progress, not just 1 update when I was told it should be about another 20 minutes. 45 minutes later the car was ready! I was told "we ran it through the car wash for you". I appreciated the wash but would have preferred to have my time back. More

If I could rate the dealership lower I would. It took two weeks to get an appointment for an oil change. Before making the appointment I was told the oil change would only take 30 minutes, so I It took two weeks to get an appointment for an oil change. Before making the appointment I was told the oil change would only take 30 minutes, so I decided to wait. On the day of the appointment, the person who took my information told me they were short handed and it could be 90 minutes. I sat in the waiting room for OVER THREE HOURS! I understand many businesses are understaffed these days, but this is a case where they control the number of appointments they take, how can they be so far off with a time estimate! Also, they took my phone number so they could send me a text, but that never happened. The people are VERY nice, but the system is a disaster. Also, when I tried to call about an appointment I was on hold for 22 minutes before I got to speak with a person. More

Service was great. Having someone answer a phone call was the worst. Took me 3 weeks to reach someone and I finally had to call another branch and they were kind enough Having someone answer a phone call was the worst. Took me 3 weeks to reach someone and I finally had to call another branch and they were kind enough to send a message. Once someone sent us a text message with a new phone number to call everything was great. Sean gets a 10. Shuttle gets a 10. More

Came for oil change service, very friendly and honest about extended wait time because of worker shortage. GM introduced himself to me nice conversation. about extended wait time because of worker shortage. GM introduced himself to me nice conversation. More

I was unaware of recent policy changes for the Quick Lane service on a Saturday morning (now need an appointment), but the service rep assessed their tech availability, number of other cars, etc and was able service on a Saturday morning (now need an appointment), but the service rep assessed their tech availability, number of other cars, etc and was able to take it in and get it completed before the end of the day...have been a consistent customer since returning to the area in 2016 and have been very happy with our "working relationship"....my 2015 Escape has 210,000+ miles on it and still runs great!!...on the big things like the rare occasion I've had a complaint, Lacey has gone above and beyond to rectify the situation...but it is the little things like a service rep making a judgement call and accepting my car without an appointment, instead of turning me away "because it is the new policy" that makes me smile...they are a great bunch!!! More

Very friendly, helpful and informative. Service was faster then expected. The woork was clearly stated. Service was faster then expected. The woork was clearly stated. More

Close to home and convenient. Have had many cars in the service over 24 years. Have had many cars in the service over 24 years. More