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AutoNation Ford White Bear Lake - Service Center

White Bear Lake, MN

4.5
769 Reviews

769 Reviews of AutoNation Ford White Bear Lake - Service Center

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August 04, 2023

The representative we worked with was terrible to get a hold of and supposedly it took him a while to work it out with our extended warranty to get final prices for repairs. It took 2 weeks to get repairs More

by cmarcio2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hi, we are deeply disappointed by your experience at AutoNation Ford White Bear Lake. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

August 04, 2023

Went in for non warranty work. Took me in immediately, provided shuttle service to and from my home. Everything handled in one day and I didn’t have arrange transportation. More

by Canon_1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

Visit was semi quick and not a long wait. Had to request a wash a second time. More

by mmatthes44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
Aug 08, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Aug 09, 2023 -

mmatthes44 responded

Suggest training young workers more so the listen to what they are told.

August 03, 2023

They were very nice to work with and very helpful . Seemed to be very professional More

by allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hi Allen, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 03, 2023

Service department has greatly improved since Pat Rawn took over. Change takes time but there is a difference. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Rawn, Jackie
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 01, 2023

Bought my leased Escape. Everyone made the process so easy. Had detailing done and my Car looks like new. Telling everyone to go to AutoNation. More

by wmarjeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Jelinek
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

August 01, 2023

I have been a customer since 2013 when I bought my first car with Auto nation . I brought my 2016 ford focus for servicing and as always was please . I had the opportunity to hand my car to Scott for the se More

by Bintu Fahnbulleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hello Bintu, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 01, 2023

I took my Explorer in for repairs - some warranty, some recall, some neither. I was very happy with the service and the people who helped me. More

by ksmelby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronals
Aug 07, 2023 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

July 31, 2023

My service advisor Kevin S. was extremely pleasant to work with, making it very easy to do business with AutoNation Ford. More

by megan.seebeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Seebeck
Aug 04, 2023 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 31, 2023

Came in for service. Curtious, service completed sooner than estimated, clean and comfortable waiting area with refreshments and popcorn. More

by Larry17422
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris (I think)
Aug 04, 2023 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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