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Apple Ford White Bear Lake

White Bear Lake, MN

Overview
Employees
Reviews
Vehicles
4.5
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,292 reviews

November 30, 2021

Took longer to complete work on my truck for recall fix, estimate was 1 to 3 days. I took 5 days. Would of nice if they check to see if they had all the parts before they started. More

by Wogie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
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Dec 03, 2021 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 30, 2021

Dealership personnel were great!! However, 2 hrs to get a basic oil change? Seems a little excessive??? Ya, I’ll go back. More

by mikel2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Gilbertson
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Dec 03, 2021 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 30, 2021

Over charges. We call them out on it and they change the price. Can’t be trusted. More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
Dec 05, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

November 29, 2021

When I set up my appointment I told them I wanted an oil change and tire rotation. Also something was wrong with the electrical as my clock hasn't been working. There was also something in the blower motor. More

by Shelly Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Report | Print
Nov 29, 2021 -

Shelly Rae responded

When I set up my appointment I told them I wanted an oil change and tire rotation. Also something was wrong with the electrical as my clock hasn't been working. There was also something in the blower motor. The gal said that I had to drop off my car as they would have to hook it up to the machine to diagnose the issue. They told me I would get a shuttle to drive me home and pick me up when the services were completed. I got to the dealer and the guy didn't know why I was there. Said that I was having service in the fast lane. I told him all that was told to the gal when I first called. He wrote everything down. I had to tell him that I needed a shuttle to drive me home and pick me up when the service was done. The guy who drove me home was Mike R. He was awesome. It was 4 hours later when someone finally called me about the car they hadn't even started on anything yet. I only ended up getting an oil change and tire rotation and that took another 2 1/2 hours to complete. When she called to say that was finished I asked if they could pick me up at 2:45 and she said that there was nobody to pick me up. She didn't know I needed a ride. She then said she had to talk to her supervisor and that if I didn't hear back from her to assume someone was coming to pick me up. Someone did come pick me up and he was a very nice man. We have had numerous issues with the service department. Never a good experiance.

November 28, 2021

The people were nice and friendly. My son was able to get the car he wanted. More

by dawngamer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 02, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 28, 2021

They were very supportive and knew exactly what I wanted to be done to get my truck oil change and for all around maintenance. More

by lavic.her
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 02, 2021 -

Apple Ford White Bear Lake responded

Hi Lavic, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 25, 2021

Great dealership. Great sales lady Taylor. Awesome experience. Would recommend this dealership to my family and friends. More

by willjenn20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor, Garrett
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Dec 02, 2021 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford White Bear Lake and we hope to be of service again in the future.

November 25, 2021

Got my truck in on time and back to me done at the they said it would be done More

by Funpub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Dec 02, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 24, 2021

They installed a new air bag and made new keys, Will need a oil change soon. All is good as of now. More

by lewison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Report | Print
Nov 26, 2021 -

lewison responded

I just got the truck, have not put many miles on it yet, but will need a oil change and a grease job soon Thanks foe reminding me ...

November 23, 2021

I had a great experience at this dealership and Steve is an outstanding remarkable service agent More

by Jjbjornlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen, Sydney Thorp
Report | Print
Nov 23, 2021 -

Jjbjornlie responded

Steve is an understanding staff person call on him

Nov 23, 2021 -

Jjbjornlie responded

Fantastic dealership

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