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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,297 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,297 reviews

December 06, 2021

All i can say is,"I don't think I could have had better experience or ever will any where else!". More

by jodym803
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Turgeon,Mert Ammerman , Sydney Thorp
Dec 10, 2021 -

Apple Ford White Bear Lake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 05, 2021

Great service was actually enjoyable to purchase a vehicle! The help there was awesome in finding a vehicle in our budget More

by Gbodle7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 08, 2021 -

Apple Ford White Bear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 03, 2021

Very good service, On time and out quickly!!Well done. Very good service, On time and out quickly!! Well done. I will be back! Good Job More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kick
Dec 06, 2021 -

Apple Ford White Bear Lake responded

Hi John, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

December 03, 2021

This dealership has a good service department. The service personnel explain what they need to do, about how long it takes, and provides you updates on progress. More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Minar, Sydney Thorp
Dec 06, 2021 -

Apple Ford White Bear Lake responded

Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford White Bear Lake! Drive safe, and we'll see you on the road.

December 02, 2021

Great dealership friendly people good atmosphere Richie in sales very knowledgeable very helpful great guy goes above and beyond would highly recommend AutoNation to friends and family enjoying my new used More

by brikris14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richie in sales Samantha and finance
Dec 06, 2021 -

Apple Ford White Bear Lake responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford White Bear Lake and we hope to be of service again in the future.

November 30, 2021

Took longer to complete work on my truck for recall fix, estimate was 1 to 3 days. I took 5 days. Would of nice if they check to see if they had all the parts before they started. More

by Wogie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 03, 2021 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 30, 2021

Dealership personnel were great!! However, 2 hrs to get a basic oil change? Seems a little excessive??? Ya, I’ll go back. More

by mikel2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Gilbertson
Dec 03, 2021 -

Apple Ford White Bear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 30, 2021

Over charges. We call them out on it and they change the price. Can’t be trusted. More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 05, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

November 29, 2021

When I set up my appointment I told them I wanted an oil change and tire rotation. Also something was wrong with the electrical as my clock hasn't been working. There was also something in the blower motor. More

by Shelly Rae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Nov 29, 2021 -

Shelly Rae responded

When I set up my appointment I told them I wanted an oil change and tire rotation. Also something was wrong with the electrical as my clock hasn't been working. There was also something in the blower motor. The gal said that I had to drop off my car as they would have to hook it up to the machine to diagnose the issue. They told me I would get a shuttle to drive me home and pick me up when the services were completed. I got to the dealer and the guy didn't know why I was there. Said that I was having service in the fast lane. I told him all that was told to the gal when I first called. He wrote everything down. I had to tell him that I needed a shuttle to drive me home and pick me up when the service was done. The guy who drove me home was Mike R. He was awesome. It was 4 hours later when someone finally called me about the car they hadn't even started on anything yet. I only ended up getting an oil change and tire rotation and that took another 2 1/2 hours to complete. When she called to say that was finished I asked if they could pick me up at 2:45 and she said that there was nobody to pick me up. She didn't know I needed a ride. She then said she had to talk to her supervisor and that if I didn't hear back from her to assume someone was coming to pick me up. Someone did come pick me up and he was a very nice man. We have had numerous issues with the service department. Never a good experiance.

November 28, 2021

The people were nice and friendly. My son was able to get the car he wanted. More

by dawngamer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 02, 2021 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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