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Apple Ford White Bear Lake
White Bear Lake, MN
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success:
Customer Enthusiasm
Employee Satisfaction
Financial Performance
Market Effectiveness
Ongoing Improvement
Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,307 reviews
January 02, 2022
AutoNation Ford went way above and beyond for service. A senior handicapped person myself, I will continue my patronage of AutoNation. Julie was the only person with whom I communicated (via telephone) and senior handicapped person myself, I will continue my patronage of AutoNation. Julie was the only person with whom I communicated (via telephone) and her service was perfect! More
by dawg
Employees Worked With
Julie
January 02, 2022
They have been a great dealership to work with. Everything from the when I bought my truck from them and how they went out of there way to stay in contact with through the the whole process. To the Everything from the when I bought my truck from them and how they went out of there way to stay in contact with through the the whole process. To there commitment to taking care of the small issue that came up with the truck after I bought it. Also they have gone out of there way to make everything right. Very happy with them highly recommend there staff and there dealership. More
by Fordboy
Employees Worked With
Steve and all the employees at quicklane, Sydney Thorp
December 31, 2021
Had to leave truck overnight due to a pinion seal leak. It was done early next morning. Very satisfied with service. Anna was very friendly and courteous. It was done early next morning. Very satisfied with service. Anna was very friendly and courteous. More
by Wayfarin Stranger
Employees Worked With
Anna Hawkins
December 31, 2021
Polite, professional, responsive, answered my questions, not pushy or hard sell, fun, dog friendly, satisfied and repeat customer. not pushy or hard sell, fun, dog friendly, satisfied and repeat customer. More
by Diane
Employees Worked With
Geoff is a fabulous salesman. Friendly, knowledgeable, detailed, fun, anticipated my needs and questions, found the Escape I wanted in mere minutes. , Sydney Thorp
December 29, 2021
I was told I could bring my car in for servicing without an appt. So I did, at first the young lady was a little put out, I guess I shouldn’t have been told that. She managed to squeeze me in between jobs. an appt. So I did, at first the young lady was a little put out, I guess I shouldn’t have been told that. She managed to squeeze me in between jobs. I came prepared to wait, I only had to wait a couple of hours. She remained courteous and professional. I’ve had nothing but good experiences from this dealership! More
by Whimsicalswan
Employees Worked With
Service Department, Sydney Thorp
December 28, 2021
Got there 10 minutes early, waited patiently at the door. They came out to acknowledge me told some jokes which made my morning. Drove in and Kirk greeted me and took over the show. They came out to acknowledge me told some jokes which made my morning. Drove in and Kirk greeted me and took over the show. More
by ebaarness
Employees Worked With
Kirk (Service Manager)
December 24, 2021
Pretty good experience buying my 2021 Ford Ranger. I worked with David Aune. I don't know who Sydney Thorp is below. I don't think I met him. The 3 stars don't reflect on Sydney Thorp. I chose the 3 sta worked with David Aune. I don't know who Sydney Thorp is below. I don't think I met him. The 3 stars don't reflect on Sydney Thorp. I chose the 3 stars to complete the survey More
by Mike
Employees Worked With
Sydney Thorp
