Apple Ford White Bear Lake

Best service by a dealership that I've had. I purchased a 2014 Mustang GT. This is my second Mustang purchased from Autonation. They took care of me when I bought the first one back in 2017. I traded it in a 2014 Mustang GT. This is my second Mustang purchased from Autonation. They took care of me when I bought the first one back in 2017. I traded it in as part of the deal for the 2014 Mustang GT. I have received too notch service with both Mustang purchases as well as on the service appointments for the first Mustang. I will definitely have my Mustang GT serviced at Autonation. The team I worked with Ben Verhoef(Salesman), Linda Forseth(Car Manager), Michael Wicker(Finance), and Matthew Muyres(Service Advisor). Stop in and give these people the chance to take care of you. More

The customer service rep was knowledgeable and kept me informed. Estimated wait time was exactly as stated. informed. Estimated wait time was exactly as stated. More

Great experience with my custom truck that I ordered. Thanks Geoff for helping me through everything. Thanks Geoff for helping me through everything. More

Quick, responsive, attention to detail, and recommendations to keep my 2014 Explorer in good condition. Carlos - Thank you!! recommendations to keep my 2014 Explorer in good condition. Carlos - Thank you!! More

I’ve been buying and leasing cars from Phil Goldstein for years. He and Mitch gave us great service and assistance with the purchase of our car. Thank you gentlemen! years. He and Mitch gave us great service and assistance with the purchase of our car. Thank you gentlemen! More

Autonation ford has always been a great dealer ship to work with and with me. work with and with me. More

Before 2020, I couldn't recommend them enough. Very happy with our car purchase and I loved the service department, especially how they separated the maintenance and more involved services (it was like happy with our car purchase and I loved the service department, especially how they separated the maintenance and more involved services (it was like two different garages). Since the pandemic, the quality has dropped to a pretty much unbearable level. The two departments are consolidated. Simple oil changes can include waits of 60-120 minutes (I get my mustang serviced somewhere else and it takes about 20 minutes). Either no one is taking notes on longer term car issues, or they're not reading the notes, as I've had to re-explain issues time and time again, in some cases to the same people on nearly a day-to-day basis. A recall (involving the brake system) took nearly two years to complete due to "parts issues," and was only addressed after I wrote an online review complaining about it, and it was somehow escalated to a manager. When I purchased my car I was so pleased with their service department I prepaid for several years worth of service, now I'm stuck and considering eating the loss and just repaying for the same services at a different dealership. They used to have moderate (and believable) reviews online, now they're all shining despite the issues I'm mentioning and signs all over their business literally saying they are short staffed. Not sure if they hired a firm to try to lift these reviews, but I seriously wouldn't doubt it. I personally was offered a waived repair fee if I left a five star review online, which I declined. This was over an issue I notified them of serveral times when the car was still under initial warranty AND I have an extended warranty. It really makes me question the authenticity of several of these reviews I'm seeing. In my interactions, they seem intensely focused on the appearance of being a good service department (even trying to buy positive online reviews) rather than taking the simple steps to actually be one. Ultimately it was an online review that got them to address my issues, rather than the numerous face to face conversations I was having with them. Because of the issues with the service department, my next Ford purchase will be at a different dealership, unless something drastically changes. More

Always get great service at AutoNation their attention to detail is appreciated and they’re reasonable detail is appreciated and they’re reasonable More

Friendly people and pet friendly. Would recommend dealership to anyone.. Natasha was excellent. Also very easy to schedule appointments dealership to anyone.. Natasha was excellent. Also very easy to schedule appointments More

Very nice fast service. Would recommend this place to everybody always a pleasure to go there. everybody always a pleasure to go there. More