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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,292 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,292 reviews

February 14, 2022

They gave me a honest quote and where very thorough with the details needed to get the job done More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun vang
Feb 15, 2022 -

Apple Ford White Bear Lake responded

Hi Kelly, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 14, 2022

Service writer was great Not to sure about techs eye site needs glasses? Not sure . More

by Wifescar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn vang
Feb 15, 2022 -

Apple Ford White Bear Lake responded

Hi, we are disappointed to see your neutral star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (651) 301-8386 to discuss what we can do to help.

Feb 15, 2022 -

Wifescar responded

Valve cover was worked on before not by me or autonation ford,but it was cracked.but i wonder about all other stuff recommended that was done a year back or 2 days before i brought car in. I will call.

February 11, 2022

My service writer is always a pleasure to work with, and my tech was over and above in taking care of my old girl More

by Kaymenth45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Minar service writer and Nic the technician
Feb 15, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 11, 2022

This is the 3rd car I've purchased from AutoNation WBL and I've always received excellent service. I worked with Scott this time and he was great! Very knowledgeable and helpful throughout the whole proce More

by gymmom41
Recommend Dealer
Yes
Employees Worked With
Scott
Feb 15, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford White Bear Lake! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 10, 2022

Every experience is a great one. Friendly, honest, and clean. I've been going to them for over 6 years and will keep going back. More

by SaraT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ratan Roy
Feb 14, 2022 -

Apple Ford White Bear Lake responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 09, 2022

Jake the used car sales manager and Hope both made me selling my car quick and easy!!! After I sold my vehicle I was even offered a shuttle ride home, and I know that shuttles are not always available du More

by Peng Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hope and Jake
Feb 12, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. We are always more than happy to assist you if anything else comes up. Take care!

February 09, 2022

easy to deal with. Rich our sales person was great, would work with him again. More

by rwwagner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Feb 12, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2022

My most recent oil change and tire rotation went fine. At my first oil change 6 months ago it took 2 hours and I was told by the gentleman who was at the desk that they would give me a 3rd oil change ( I More

by hemaddix55
Friendliness
Recommend Dealer
No
Employees Worked With
I don't know
Feb 10, 2022 -

Apple Ford White Bear Lake responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (651) 301-8386 to discuss what we can do to help.

February 06, 2022

We've bought many y cars from them and for the most part have been pretty satisfied. We have the pre paid oil changes and liked the Quick Lane option for getting our changes. That has changed to appointme More

by bfbeaudry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Feb 10, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2022

Did not have an appointment but was able to get in right Did not have an appointment but was able to get in right away (Quick Lane) thanks to Anna. I also mentioned to Anna that my vehicle had a recall and More

by sbgrundy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna
Feb 07, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. We are always more than happy to assist you if anything else comes up. Take care!

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