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Apple Ford White Bear Lake

White Bear Lake, MN

4.5
1,307 Reviews
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. Apple Ford White Bear Lake philosophy is based on five key areas that we believe are critical to business success: Customer Enthusiasm Employee Satisfaction Financial Performance Market Effectiveness Ongoing Improvement Our philosophy holds that each area is of equal importance and we continually strive to reach a level of excellence in each area. However, in any planning or decision-making process, or in any situation of seeming conflict or contradiction among the five critical areas, Customer Enthusiasm will always carry the most weight.
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1493 Co Rd E East

White Bear Lake, MN

55110

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Showing 1,307 reviews

March 04, 2022

Convenient, Clean environment with Friendly Staff! ! Best car buying experience I’ve had and I Will keep coming back!!! Love getting my vehicles serviced here. 5/5 More

by Natesmustang1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell, Laci, Tim, Luis, Nick
Mar 08, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 02, 2022

Brought my vehicle in for a recall and had them rotate tires and do an oil change while it was there. Was able to use a loaner and everything was done by the early afternoon. As a bonus, they also had my More

by pamrandymuetzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
edge
Mar 05, 2022 -

Apple Ford White Bear Lake responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!

February 28, 2022

The best people in the business! Richie was the best with every single thing we wanted. Great price on my trade in. Number 1 in the industry. More

by mike.loeffelbein
Recommend Dealer
Yes
Employees Worked With
Richie
Mar 03, 2022 -

Apple Ford White Bear Lake responded

Hello Mike, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2022

brought car in for deflective air bag recall. Had 9:00 appointment and was not quickly greeted. Finally someone came up and asked who my advisor was? I had no idea , I explained I had an appo More

by Bob Petersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
did not get names
Mar 02, 2022 -

Bob Petersen responded

Bob Petersen brought car in for deflective air bag recall. Had 9:00 appointment and was not quickly greeted. Finally someone came up and asked who my advisor was? I had no idea , I explained I had an appointment and would be dropping the car off for the day. The guy insisted that he find my advisor Amy before he could sign me in or do any paper work. Finally after a 15 minute wait is was determined Amy was in meeting. I was getting a little hot. I don't need an advisor just let me drop off the car and catch my ride which was waiting outside. Eventually able to speak to another (advisor) What happened to "service tech"? Came back at 4:30 to pick up car. Greeted with this question. Did your advisor call? I said no. I asked if the car was done? The person said he did not know as the computer was not updated or showing my car as done. I literally has to beg a person to go back to the service garage and see where the mechanic was on my car. It was evidently waiting for my advisor to see if I agreed to recommended repairs of $2800 . Finally after 30 minutes the car was brought out and another advisor went over the recommendations with me.. Was not a good experience. Sorry to say it.

February 26, 2022

The salesman was knowledgeable and very helpful with everything step of the sale. I will go back More

by Silverswan98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Aboody
Mar 02, 2022 -

Apple Ford White Bear Lake responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 25, 2022

I enjoyed working with my salesperson Jacob Zowin. He is very helpful and kind. He even went and bought me a hot chocolate because the machine was broke. They have been very helpful with my SUV. More

by mamab2570
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn S.
Mar 02, 2022 -

Apple Ford White Bear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford White Bear Lake and we hope to be of service again in the future.

February 25, 2022

I love auto nation their customer service is top notch. Friendly and professional. The staffs are very great. I will always refer clients to them for the way they treated me anytime I have need to do somet More

by Femokings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor
Mar 02, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford White Bear Lake and we hope to be of service again in the future.

February 24, 2022

Went to sell my truck, take the cash offer. I was treated very good, no pressure of any kind and ended up buying a new truck! Matt clepper was really good to work with, knowledgeable and really More

by Tmishler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt clepper
Feb 27, 2022 -

Apple Ford White Bear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford White Bear Lake. We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2022

Overall experience was good. Worked with a new sales person who clearly needed more training. This was the 4th vehicle I had leased from Auto Nation and I feel like I was treated More

by neunickmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 26, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (651) 301-8386. We'd appreciate the chance to make your experience a positive one.

February 22, 2022

Both the Steve’s where able to get my truck in quick after another dealer “Anderson Koch Ford” did not fix my truck the first 4 times. Thank you for standing up for me. More

by Lumpysperformance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Vang
Feb 25, 2022 -

Apple Ford White Bear Lake responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

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