Apple Ford White Bear Lake

Impeccable customer service. The service department is good but needs improvement but they treated me well at the time. What did go wrong, they made it right. One should feel lik The service department is good but needs improvement but they treated me well at the time. What did go wrong, they made it right. One should feel like they matter from the get go and they did achieve this for me. More

Polite and positive service from service writer, clerk/cashier, and service technician, as well as pleasant interactions with other employees. This dealership seems like a good place to work, and it clerk/cashier, and service technician, as well as pleasant interactions with other employees. This dealership seems like a good place to work, and it shows. More

I brought my brand new Explorer in to get weather stripping fixed on the windows, that came off. Left it there overnight and late the following day was informed they could not get parts. Was told I stripping fixed on the windows, that came off. Left it there overnight and late the following day was informed they could not get parts. Was told I would be contacted when parts came in; about a week. It has been 3 weeks and I have not heard from anyone. I will be calling after the 4th week. I'm disappointed that this weather stripping issue happened on my brand new Explorer, and that I have not been contacted, again, to update me on the parts. More

I took my 2018 Ford Escape in for an oil change and was very happy with the service I received from Jason Dowell. He was very friendly and was very upfront about the wait which I really appreciated becaus very happy with the service I received from Jason Dowell. He was very friendly and was very upfront about the wait which I really appreciated because I was waiting for the service. The oil change was done in no time. More

The service area was clean and orderly. I had to wait for my ride and did so in the show room. It was clean also but only 3 new vehicles on shirking floor. I had to wait for my ride and did so in the show room. It was clean also but only 3 new vehicles on shirking floor. More

AutoNation went out of their way to pick up my vehicle and return it to me for recall ! Which was completed on time and return it to me for recall ! Which was completed on time More

Everyone was nice. When I first walked in, I was helped immediately. I appreciate the time and patience my salesman took into getting me in exactly what I picked out. H When I first walked in, I was helped immediately. I appreciate the time and patience my salesman took into getting me in exactly what I picked out. He didn’t stop until I left with the truck I wanted. More

Auto Nation got me in and taken care of in a fast and professional manner. professional manner. More

The Service Techs at the Autonation Truck Facility in White Bear Lake are the best. Mert, Jerry, Jon and all are always helpful, gracious, and friendly. To a man they go out of their way for me with White Bear Lake are the best. Mert, Jerry, Jon and all are always helpful, gracious, and friendly. To a man they go out of their way for me with a smile and a solid answer. The Management at this facility is fortunate they have such a great staff. This goes for all I have contact with, not just the ones I named. More

Always have superior service. Employees are always sure to answer all questions and concerns. Pleasant atmosphere. Employees are always sure to answer all questions and concerns. Pleasant atmosphere. More